Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress from Sachin and Babi that didnt fit and returned it the day I received it. Very shortly after I received an email that they received my order and can expect a refund in thirty days or up to two billing cycles. Today- about two months later I received a box from the company with the dress that said torn. I immediately felt something was off, and went to start reading about the company online. This is a scam that they pull with everyone. The dress didnt fit. This needs to be publicized bec many people are being scammed.

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress from Sachin and Babi on 1/10, and decided to return the dress within the 14 day return window. The dress was received by the company on 1/24. Refund was not issued within 30 days of receiving the garment. I reached out to the customer service team on 2/26 for inquiry into the refund. My inquiry is still pending.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that the matter has been addressed. The total refunded is insufficient to the amount due, with a discrepancy of $11. 
  
  Sincerely,
  
  ******* *********
  
  
  
   
  
  

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a dress directly from Sachin & Babi for my daughters wedding after reviewing their returns policynote free returns. After trying the dress on for less than 5 minutes and realizing it was not a good fit, I repackaged the dress in plastic and all original packaging. After many weeks and no communication at all via telephone or email the dress was returned to me denying a refund saying the dress was dirty. I have attempted to call, email, and chat with their customer service to no avail. I now see many reviews of similar complaints ta. I believe fraud is being committed. The dress was not worn! I need help getting a full refund of t original purchase. My contact information is current. Please help me and others whove been taken advantage of.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Sachin & Babi has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/27 I ordered two dresses from Sachin & Babi in two sizes for $433.53.12/2 I received an "on the way" notification.12/4 The dresses were delivered to my home. After trying them on in my carpeted bedroom and finding they didnt fit, I immediately repackaged them in the same box.12/6 I returned both dresses to the vendor.12/9 I received confirmation the dresses had been received by vendor.12/19 I was notified via email both dresses had been found to have stains and that the return would not be accepted. They stated the dresses would be sent back to **** contacted the vendor immediately and asked them to provide a photo of the *** package as it was received at their warehouse. I clarified that both dresses left my home in perfect conditiononly tried on in a carpeted bedroom, then immediately placed back in their original plastic bags and box. In response, they stated the box arrived without damage but refused to provide a package ********* of the dress stains appeared to be from something like wheels being run over the fabrican issue that could not have occurred given how carefully I handled the dresses. It's incredibly frustrating and disappointing a company like Sachin & Babi would falsely accuse a customer of returning damaged goods without any proof, especially when I know the dresses were in the same condition as when they arrived.12/23 The dresses were returned to me, still marked with the stains I never caused. After researching this company online, I was shocked to find many other customers reporting similar experiencesunprofessional and unfair business practices that are clearly not isolated to my case.12/27 Disputed charge with my credit card company, as I refuse to let this company profit from dishonest practices.Consumers need to be aware of thisSachin & Babi's handling of returns is unacceptable, & their false accusations are deeply concerning. I strongly encourage others to think twice before ordering from them.

  Customer Answer

  Date: 01/29/2025

  At this time, I have been contacted directly by Sachin & Babi regarding complaint ID ********, however my complaint has NOT been resolved because:

  The vendor insists that I stained not one but both of the dresses. They refused to accept them back as a return and sent the dresses back to me and told me that in a email. I have disputed the sale with my credit card company. I did not stain the dresses (exact same dress but two sizes). The stains were completely different, one looked like a cart rolled over the hemline and the other stain was a black blob. Ridiculous.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ****** ****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and returned a dress online with Sachin and Babi, **. I bought a dress on 10/20,:it was returned on 10/25. It arrived on 10/28 at Sachin and Babi. I received the dress damaged today, 11/22/24 as a damaged dress. I just noticed the same complaint online on the same dress. Can you please advise next steps to resolve this dispute?

  Customer Answer

  Date: 12/20/2024

  At this time, I have been contacted directly by Sachin & Babi regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   Correct, Sachin and Babi have been been unable to resolve complaint.  Sachin and Babi maintain the dress was damaged and worn, but it was not.  This complaint mirrors the many complaints online as well.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******** ***********

  Customer Answer

  Date: 02/03/2025

  At this time, I have been contacted directly by Sachin & Babi regarding complaint ID ********, however my complaint has NOT been resolved because

  Sachin and Babi customer service is not willing to accept my complaint about condition of the dress at time of return.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******** ***********

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two dresses from Sachin and Babi, in two sizes, same dress. The dresses arrived on Sept. 24. I tried on ONE of the dresses and determined that they were not fitting well and returned via *** on Sept. 27. The two dresses were in good shape with nothing wrong with them. On Oct. 21, I received an email stating that Sachin and Babi found that the ******** Gowns had a stain in the size 14 while the size 12 had a stain and was unstitched. The pictures they sent did not show a stain and were in a gray color. The dresses I ordered were black and DARK BLUE. All tags were on the dresses. Nothing was wrong with the dress that I tried on and the other dress was never opened. I have sent several emails to the company. There are MANY complaints of their inappropriate customer service. I am seeking ********************* support to help me with a $1,900 plus costs for the two gowns. ***** was the customer service representative and was not acknowledging my information back to her. I will be seeking support from an attorney and filing a complaint with the ****************************. PLEASE BBB help the customers that are getting scammed by ********************** and Babi

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Sachin & Babi regarding complaint ID ********.
  
  Sincerely,
  
  *** *******
  

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple dresses on online on 9/10/2024 then returned all items and received an email that the company received the return on 9/26/2024. I emailed the company on 10/16/2024 to check on the status of the refund and they said it could take up to 30 days. Then they issued a refund on 10/16/2024 for 3 of the dresses and said 2 were still under review. I then emailed again about the remainder of the order, and they said it was still under review. Finally, on 10/22/2024 they said my return was "rejected" because there was a spot on the inside of the dress. I never tried the dress on, I only held it up to me. The issue is that they have had the particular dress in their warehouse for 27 days "examining" it and I feel that is ample time for it to incur a "spot" or something of that nature in the examining process. I feel that this lengthy process is does not benefit the consumer. In addition, it is a very fluffy type of dress that could have very well had a spot on the "inside" before it even was shipped to me.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought several gowns to try on. None of them fit properly or worked for me, so I promptly returned them. S&B then sent me back 3 of the dresses -- saying they were damaged in some way and therefore not returnable. I did not return any of these dresses damaged - they were tried on in my house and returned carefully. I escalated to customer service and they refuse to refund me the money - over $6000 worth.

• Initial Complaint

  Date:09/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a dress on August 1st Returned Dress was received by Sachin & Babi on August 7 Order #: #****** Was told credit would be applied to original payment method in 30 days of receipt Have not received credit Item was in perfect condition - no tears, stains, etc as it was only tried on and never worn. Tags were intact. reviewed item completely prior to return - did not take photos (should have!)

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately exactly what happened in other complaints. I ordered this blue dress, the color arrived was not quite the color on their website and it was too large when I tried it. I returned the dress and a month later it got returned to me unpackaged rumpled up, inside out with green tape on it and a preprinted card that says they can not accept the return due to damage. I carefully inspected the dress for damage, it still had all of it's tags in tact and there was absolutely no damage at all. I contacted customer service and they said they had to return it because it had stains on it. I uploaded photos of the dress. I have additional photos and the dress is in perfect condition. They sent me a photo that showed there was what appeared to be white powder near the zipper, as you can see in my photo it's clean.

  Customer Answer

  Date: 09/13/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by Sachin & Babi regarding complaint ID ********.
  
  Sincerely,
  
  *****************************