Business ProfileforDepew Energy

Horrible company and customer service. They just tell lies. I recently had an issue because I was not getting hot water. The next morning I called Depew. A tech came out and said there was nothing wrong and did not charge anything. He spent the majority of his time talking to my husband about his personal life then the reason why we called . He told my husband that he had to write up an Estimate just because that is a requirement of his job and he is obligated to do so. Never once did he indicate that there was an issue with the tanks. We get an email of the estimate which would cost over $8,000. Then I just got a bill for a charge for the day of service when he did absolutely nothing. I contact Depew and they tell me it the service call fee. It gets removed by service manager approval. The original email I received mentioned nothing as to why I was getting charge $157 dollars. When I look again at the updated email it states that they will no longer be making oil deliveries unless I get new oil tanks. This company only works on not being upfront with you when they send out the tech and then tries to force you to make expensive changes try to hold that over you until you give into them by being in debt and allowing them control. Dont get sucked in by them. I will not be staying as a customer and I suggest to think twice before becoming or staying with them.