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Business Profile

Mailing Services

CBI USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/20/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Delivered Jan 16, 2024 It was handed directly to a receptionist or someone at a front desk. Signed by: David. ****** ORDER # ******************* and delivery number # ********************** This package and others (purchased from various sellers) was supposed to be held for me by CBI until the pick up date. I came to pick it up on Wednesday March 27, 2024. On Wednesday, I arrived around 2:15 PM, all of my packages except this one were wheeled to me in a cart were. Before | could open all the boxes a man came and quickly scanned my receipt to obtain prove I had received all of my packages. After opening all my packages I this one was not there and they had closed. I also had a flight to catch I thought I would email them to pick it up on my way back thinking they had made a mistake and left my package out. I did not understand this was an elaborate fraud scheme they had just pulled on me. I want a full cash refund or replacement of the items which can be found on ****** before i escalate the case to court and the local sheriff.

    Business Response

    Date: 04/27/2024

    Hello,

    This is David R********, owner of CBIUSA. ****** ****** arrived at our warehouse March 27th, 2024 at 2:15pm (15 minutes after closing).  We opened up and let her in.  I brought all her parcels to her and counted them in front of her (which is standard procedure for us to do).  She verified the count.  She opened all her parcels and left at approx. 3pm. After, I received an email from Ms. ****** stating she was missing a package, a black jacket.  I asked her for the tracking number so I could see if anything was left in the warehouse.  She provided me with the tracking number and I searched our system.  That number showed in our system as delivered and paid and signed for by Ms. ****** on March 27th, 2024.  She insisted that was the tracking number of the missing parcel, so I searched through our CCTV for the video of her opening the parcel.  In the video I can see Ms. ****** opening that package.  She looked puzzled when she pulled out a pair of black shoes (not the black jacket she claims should have been in that package).  She stated in an email that she never ordered black shoes.  I told her that this was not unusual for a shipper to make an error like this.  I advised her to contact the shipper and see if her black jacket ended up going to the person who ordered the black shoes.  In any case, we delivered all 29 parcels to her and currently have nothing in the warehouse for her.  

    Thank you

    David J R********

    Business Response

    Date: 05/02/2024

    The accusations made by Ms. ****** are completely false.  I already told her that order numbers do NOT help us locate parcels. We need tracking numbers to find parcels.  The only tracking number she provided was the one ending in *****, which was the parcel already given to her.  She needs to provide another tracking number or numbers, for Order ******************* and for Order ******************. 
    Our videos do not record voices.  On the video we can see that you received and opened tracking # ending in *****. Please provide the tracking numbers for the missing items so we can determine if you received those as well, or we can see if they are here in the warehouse. It is also possible the shipper did not send them to you. If it is a shipping error, then you will need to take this up with them.
    In any case, these false accusations and slander of our character are unnecessary.  This can be easily resolved by providing the  information needed to find parcels.

    Thank you

    David R********

    Owner

    Customer Answer

    Date: 05/04/2024

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 1. I hereby request  David R******** to produce an unedited video that shows Ms. ****** ****** receiving the said items from ******. That is 2 knives and 2 ******* Vitamin bottles and 6 blue BPA free glasses or issue refunds for the appropriated items. 2. The Theft is a term in law is used to describe a crime that involves taking a person’s property without his consent. As seen above the term thief clearly applies to David R******** documented to have received the ****** orders and shipping numbers: ******************* and for Order ******************* which he now refutes to not be the shipping numbers in a childish attempt to delay a resolution.3. My response to this criminal fraud scheme orchestrated by David R******** is to assure him I will not give up but ensure the police and law apprehend him and prosecute him to the fullest extent not only for theft of my items but also for other clients who have been defrauded by David R******** and his company CBI, we all trusted this man believing he would actually deliever to us our purchased items. Regards, ****** ******

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two packages delivered to this location in April, 2022. The procedure states you must make an appointment to pick up your package(s). Walk-ins will not be accepted. When we entered the waybill numbers the systems says we have '0' packages selected. We have emailed them and tried to call them. The emails go with reply and the phone does not get answered. Our waybill numbers are ****************** and ****************** Any help would be greatly appreciated. Thank you

    Business Response

    Date: 08/10/2022

    Good Morning,

    As it states on our website, our phone lines are not up for incoming calls. However, it also states we correspond via email daily and if this issue was emailed to us we could have explained and rectified the problem right away. The problem is:

    1. The customer did not use their account number on their parcels. When a package arrives to our facility without an account number, it goes in our computer system under the tracking number instead.

    2. It was sent in the name of **** instead of their registered name ****.

    If our customer enters the tracking numbers in our search field on our website they will be able to see they are clearly here. Since it's not in an account it won't let them schedule the appointment online... however they are welcome to come pick up anytime within our business hours M-F 10am-2pm and the last Saturday of each month 9am-1pm.

    Thank you,

    CBI 

    Customer Answer

    Date: 08/18/2022

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Thank you for your assistance in this matter.  It has been resolved.

     




CBI USA is NOT a BBB Accredited Business.

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