Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This may sound like nothing but I have contacted these people numerous times to please take my father, ******* *******, off their mailing list. When I say numerous I mean 10-12 times. I have called and spoken to people who tell me there is no way to remove him from their list. They put him on it…. Why can’t they remove him? After my father died in October 2019 I returned his 2016 ******* to this dealership. They continue to send him checks and requests to buy the car from him. I have addressed these with each person I speak with at the dealership…. No one does anything about it. Maybe those flyers are no big deal to some people but it’s like pouring salt in a wound to me. Here is the name and number I was given to contact st David Chevrolet: (716) 281-5825 John A*******, general manager Can you do anything about it? Thank you, **** ***********

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Chevy Blazer on 9/24 from David Chevrolet. Hanna, the sales person was taken off the deal because he accused me of lying multiple times. We left a $6,000 Deposit for the car and struggled from there on out to get ahold of them. The car was to be shipped to me in Florida. Upon receiving the paperwork, the loan term was 72 months, instead of the 60 that Hanna had quoted me. Hanna also showed my parents 2 sets of keys and informed us there were two, only to send us 1. Upon receiving the car, the Oil Change Light and Air Filter lights were on. There was also a slow leak discovered in my Rear Passenger Tire. I searched the car for the Transfer Paperwork and Tag, to discover they never sent it. I had called Connor on the Friday before transport to remind them to put the paperwork and Tag in the car. Car was delivered on Friday, 10/19 and I couldn't drive it until Monday Night, 10/21 because there was no paperwork. Upon receiving the paperwork, I took the car to a shop to investigate the tire, only to find out that it had a plug too close to the side wall and I would have to replace the tire entirely. The dealership had sent me the inspection report, passing the cars tires, but never informing us there was a plug in the tire. When I called the dealership, they gave me Hanna again (whom I had asked no longer to speak with) he blamed the Transport company for the leak in the tire and plug, as well as questioned me multiple times as to why he was removed from the sale. I then contacted Connor Licht, the Sales Manager asking to send me all paperwork, a second key that was programmed and a reimbursement for the tire. They have refused all messages and have stopped responding completely. Connor told me on multiple occasions he would contact me the next day, only to leave me hanging.

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd 2023 I purchased a 2017 Chevrolet Impala Premier from David's Chevrolet- Buick and within the last month my car has been in and out of the shop due to completely dying. I had it towed to David's Chevrolet-Buick and they told me it was the battery which wasn't cover under warranty and charged me $504 to replace it! 2 days later the vehicle died again. I had it towed back and after only 1 day of trying they told me they cannot find anything wrong with it and left me in a bind. Shortly after the second time taking the car back it died again and they wouldn't help me. It hasn't even been 1 year yet and the car has had $2,400 in repairs that have not fixed the initial problem. My complaint is based solely on the fact they sold me a terrible vehicle and will not do a single thing to help me. All they did was unnecessary work and charged me for it knowing it wouldn't fix the problem.

  Business Response

  Date: 08/20/2024

  Good afternoon. Here are the details for the following customer's concern.On the customer's initial visit on 7-16-2023 we tested the customers battery of which failed a battery test due to a bad cell in the battery. Batteries are considered a maintenance type component of which are not a covered component under the customers extended service agreement. After the battery was replaced, the vehicle did start and run with a road-test and no other issues arose at that point in time. The customer is having a very intermittent concern with her vehicle and when the vehicle has been in our possession that last two service visits on 7-23-2024 and 8-12-2024 the condition and her concern was not acting or occurring to properly diagnose and or repair. The customer has since taken the vehicle to another repair facility, and of which has performed other repairs, and she is unsure at this point if her concern and conditions have been repaired.We have reached out to the customer as of 8-20-2024 in attempt to resolve her concerns. She did advise that she will be picking up the vehicle from the repair facility and drive the vehicle over the next several days to see if they did indeed repair her concerns. In the event her vehicle has not been properly repaired she will reach out to David Chevrolet Buick, and we will make an attempt to accommodate her.Any further concerns and or assistance please feel free to reach out to myself here at the store.Thank you,Brad C*****/Service Director ###-###-####

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, June 14, 2024 I had my 2017 ********* ********* towed to David’s ********* ***** at ***** Niagara Falls Boulevard, Niagara Falls, NY 14304 [Phone (716) 298-9700]. I was having the issue of my truck not starting and not sure what the issue was. I was informed there would be a $195 diagnostic charge which I agreed to and left my truck with the dealer. By Monday, I am having difficulty trying to contact anyone in the service department, but finally am told that they have tracked it down to an electrical problem. There has been no mention of money by their representatives. Over the next couple of days, I was informed it was an issue between one of two modules, then it was simply a drain on my battery due to modifications to taillights I made, and finally there is nothing wrong. However, now there is a bill of approximately $1,500. This is not right on so many levels! First off, the battery (level of life, the drain being put on it) is the first thing to be checked if a vehicle does not start, not the last! Is that not trying to gouge a bill!! Second, should not the representative be stating every single penny that is adding up on a bill each time they call, so that the customer can say NO!! I dealt with Ken M*******, service advisor, over the phone most often. The way it was left was not the best, I must admit. I was informed it was all set, so my father took me over and while I was out getting my truck and my father was arranging to make payments, they said that they would not take payments for an inflated job. I had already taken my truck not knowing, so they threatened to call the police on me. The police were here and I will be taking the truck back, so my truck will now be hostage at the dealers. I say let them bill me for a job where they did not do anything and I want to dispute the bill. Will upload more documentation as gotten.

  Business Response

  Date: 07/11/2024

  I do apologizer for the delay.  In response to Mr. ********* concern here are the facts and findings of his recent service visit here at David ********* Buick:  Our first step was to check for power and grounds of which did include the battery. The battery did fail due to a bad cell. At that point, the customer was advised that he needed to purchase a battery to start but declined. To determine the scope and nature of the concern we did try a known good battery and the vehicle still would not start.  We then attempted to check for any trouble codes, and we were not able to communicate to any modules on high-speed circuitry.  Further electrical diagnosis was necessary to determine the cause of failure. Please refer to the attached document and repair order # ****** for detailed and specific repair information.  The service advisor did keep the customer up to speed with pricing and estimates throughout the entire process. There was much labor, and time spent to determine the customers cause of failure.  When the customer came to pick the vehicle up, he arrived with his father of which both where iterate and verbally abusive to my entire staff. At that point, the father told his son to take the keys and the truck. The father at this point refused to pay the bill for serviced that where rendered.  The service advisor that was handling the customer then contacted the Town of Niagara Police Department to inform them that the ********* where in the progress of performing theft of services.  The Police did comment to our staff that these customers have been in and out of trouble with law in the past and this type of behavior is nothing new. The police then addressed Mr. *******(father) that he had three choices of which where to pay the bill, return the vehicle until the charges are clear or be arrested and go to jail.  The customer at that point paid the repair bill and left.  ****, I hope this information is helpful and please advise me on the outcome of the case.    Thank You    Brad C*****  Service Manager  Niagara Falls, NY  Cell: ***** ******** **** ***  *********************

• Initial Complaint

  Date:12/10/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Chevy ****** from Davids Chevrolet Buick in Niagara Falls, NY on August 18th, 2023. Just a few short weeks after purchasing the vehicle I started to notice a noise with my brakes. After about a week or so it was a very noticeable noise. After noticing the brakes I also started to have other car troubles. My car would not start, it would take me multiple attempts to get my vehicle to start. After this happened multiple times my car began to shut off at red lights. I brought my car into David's to speak to the man who I purchased it from and he directed me to the service manager. The service manager came to take a look, he said it may have been a battery issue and the only thing he did was change the key fob battery. He didn't even seem to care to diagnose the issue. I explained the issue I was having and he told me just to " come back " if it happened again. I explained the issues with my brakes and he told me that a code wouldve popped up if something was wrong, so once again he didn't bother to look. It was very unprofessional to not take these issues serious. I have an infant child I drive with every day. I took it back once again to have them diagnose it because the issues were still there. He then proceeded to tell me it was my " DC converter " that needed to be fixed which costed around $320.00. The very next day my car was having the SAME issues. I called David's first thing when I noticed and he told me " there could be something else wrong. which should've been addressed when they had my car in their hands. Now I find out my coolant is leaking in my vehicle which is another added expense. I contacted GM and they reimbursed part of my money I spent for the repairs. I just bought this car 4 months ago, there is no way I should have these issues. This is the most disgusting business I've ever encountered. The customer service is absolutely horrible. I spend around $27,000 for this vehicle and I'm very upset to already have these issues.

  Business Response

  Date: 12/21/2023

  Although we never would like any of our customers to experience any issues with their recently purchased vehicles. Things occur beyond our control. My name is Josh K****. I am the service manager here at David Chevrolet Buick and unfortunately I never met this customer nor spoke to this customer about her issues. She interacted with one of my service advisors in which he was able to have one of my technicians check the vehicle out to make sure the issues were addressed. The brakes mentioned in the statement were in great shape with a little surface rust on the rotors causing the noise. it was explained to the customer that there was no need for new material. New material sold to the customer would be a waste of money for the customer due to the fact that there was over 80% material remaining on the brakes pads. Lastly, The out of pocket expense for the faulty part  would have been covered under an extended service contract if the customer had not declined protecting herself with purchasing a service contract to protect herself from things like this. I will reach out to the customer and invite her back into the dealership if she wishes and see if there is any further needs that can be met by our dealership. Thank you for your time.

  Customer Answer

  Date: 12/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. About a month after I bought my car from David’s, I brought it into David’s and spoke to the service manager JOSH who said he has no knowledge of speaking with me. I explained my issues to him and the only thing he did was fix the key fob battery and told me to call if anything else happens. About a month later it was doing the same thing. I brought it into them November 9th which they told me I needed a new DC converter and it wasn’t covered under warranty, so I spent $320 to fix which is the picture I attached. Then the DAY AFTER my car did the same thing. When I called one of the employees told me it could’ve been more than the converter which should’ve been addressed when they had the car in their hands. So I paid $320 for NO REASON. I attached a video also of my car not starting after they supposedly “ fixed “ my car. I am extremely disgusted that they are acting clueless as to not knowing who I am. Because I SPOKE TO JOSH when my car started acting up in the beginning.
  
  
  Regards,
  
  ***** ********
  
  
  
  
  

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am sending you the following information about the incident that happened with my car on February 9, 2023. I took my car to David Chevrolet located at 10225 niagara Falls Blvd., NY 14304. My rear back up camera had to be replaced. When I picked up my car later, on that day, the new camera was working fine, and I did not do a visual walk around inspection. I purchase this vehicle from them and had taken it to them numerous times for maintenance work. I trusted their work and integrity. However, I noticed a problem on the liftgate in the beginning of May when I hand washed the vehicle. It was at this time that I noticed that dents and scratches were enbedded in the tailgate. so I approached the service manager, Josh kiddy, and presented my concerns to him. This was about the first week in May on Thursday. Mr. Josh informed me that the technician that did the work was off that Friday. He would get back to me on Monday. however, he never reached back out to me, so I went to see him after a couple days had went by, when I arrived at the dealership, he was outside chatting with the workers. I confronted him again and he said he would talk to his tech later and get back to me. After conversing with his tech, he notified me of their decision. He claimed that they did not do it, but he had a solution for the problem. He offered to have an outside person come in and pull the dents out with a cost of $400-$500;) that I would have to pay. When I asked him about the scratches, he said there was nothing he can do about it. He informed me that this was the best deal going And he was doing me a favor. I told him that I was in contact with a third-party representative to work the issues out. Her name is Samantha a (GM advocate). After her investigation, she came back and told me there was nothing that could be done and to turn it into my insurance company. At this time, I went to several collision shops and explained my situation and they told me how this happened with a picture of the tool they used. I also have documentation from one dealership talking about the problem and how it was created. All I wanted them to do was to correct the wrong and be honest about it. after all people do make mistakes, But they denied it and left me holding the bag. I am in the process of taking them to court now. I want them to pay for the damages as the car is now being fixed by another collision shop. This is very poor work manship and lack of honesty and integrity.

  Business Response

  Date: 09/29/2023

  According to **** policies and procedures, The piece in question looked like it was damaged by a car wash that unfortunately at this time i cannot confirm or deny what happened. The piece was not removed or touched to fix the customers concern of the backup camera not operating. The customer had 0 out of pocket expense to have our dealership replace the backup camera. The back up camera is removed by removing the interior panel of the vehicle. The piece in question was outside near the rear wiper arm. This is an unfortunate issue that can be resolved by replacing the piece and having it painted for around $400.00 plus tax. We discounted that piece for the customer. 

  Customer Answer

  Date: 10/30/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I am re-opening this original complaint because I did not have the proper time to response to the companies decision because I was dealing with my husband’s death. So I am resending you the same information in responding to their response. When this incident first happened and I noticed it, I went to the dealership and asked was it the car wash that did the damage. They clearly stated to me that it was not the car wash, and they had no explanation of what have happened. So I left and did more research by going to different collision shops, and talking to them about my situation. I received confirmation from three different collision shops that this was done in negligence by removing the camera with an instrument that damaged a car I have had the car fixed at, ****** ***** ********* in Lockport and paid $975. They confirmed, now this is a ***** dealership, confirmed that this damage was done in the way that I had described in my previous complaint they use the wrong tool to take off the camera . At this point I am taking them to small claims court for the dishonesty and lack of integrity. There is no excuse for this kind of behavior and I bought this vehicle from them. I am asking the Better Business Bureau to re-open this case and resend my information to them. Once again, they denied that this problem happened in a car wash in that it was literally impossible and now we are changing the story that happened in a car wash. I want customers to know how unprofessional they was in handling my situation. Once again, I apologize for not getting back within the five days, but I was struggling with my husband’s present death. I am sending you the following information about the incident that happened with my car on February 9, 2023. I took my car to ***** ********* located at ***** ******* ***** ****** ** *****. My rear back up camera had to be replaced. When I picked up my car later, on that day, the new camera was working fine, and I did not do a visual walk around inspection. I purchase this vehicle from them and had taken it to them numerous times for maintenance work. I trusted their work and integrity. However, I noticed a problem on the liftgate in the beginning of May when I hand washed the vehicle. It was at this time that I noticed that dents and scratches were enbedded in the tailgate. so I approached the service manager, Josh k****, and presented my concerns to him. This was about the first week in May on Thursday. Mr. Josh informed me that the technician that did the work was off that Friday. He would get back to me on Monday. however, he never reached back out to me, so I went to see him after a couple days had went by, when I arrived at the dealership, he was outside chatting with the workers. I confronted him again and he said he would talk to his tech later and get back to me. After conversing with his tech, he notified me of their decision. He claimed that they did not do it, but he had a solution for the problem. He offered to have an outside person come in and pull the dents out with a cost of $400-$500;) that I would have to pay. When I asked him about the scratches, he said there was nothing he can do about it. He informed me that this was the best deal going And he was doing me a favor. I told him that I was in contact with a third-party representative to work the issues out. Her name is Samantha a (** advocate). After her investigation, she came back and told me there was nothing that could be done and to turn it into my insurance company. At this time, I went to several collision shops and explained my situation and they told me how this happened with a picture of the tool they used. I also have documentation from one dealership talking about the problem and how it was created. All I wanted them to do was to correct the wrong and be honest about it. after all people do make mistakes, But they denied it and left me holding the bag. I am in the process of taking them to court now. I want them to pay for the damages as the car is now being fixed by another collision shop. This is very poor work manship and lack of honesty and integrity.  Regards, ******** ****

  Business Response

  Date: 10/30/2023

  In response to this closed case. I will repeat myself once again. The procedure to remove the applique is to remove the inside door panel and remove the camera from the inside. Not the way the customer described. i can provide detail instructions per General Motors in regards to the process to replace the back up camera. Thus not having the alleged damge damaged at our facility. Please advise on what else is needed. Thanks, Josh K****

• Initial Complaint

  Date:05/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS WAS MY FIRST BIG PURCHASE IVE EVER MADE WITH NO LEASE. I bought a 2019 ***** ******* ******* with 15,000 miles on it. $33k. No lease. I went around of the outside of the car once . I didn't think I had to look that close . I was sold by the interior and all the extra stuff a premier comes with. It's supposed to be a luxury vehicle. I had the car for a total of 3 days most of which I was working. The sun roof doesn't work, the electrical is making my lights flash ppl at red lights and at stop signs.I got out my car today and it beeped like My key was still in the car. I got in and it said no remote detected. ?? ?? Also when I went on vacation in Allegany I went to start my car it stalled out for about 10 seconds and then the entire car smelled like gas. Almost couldnt drive my family home. So I bring the car in and they tell me they had to replace the motor in the sun roof. That they turned light's off which is a lie. It's still doing the same stuff. They also tell me they cannot find anything wrong with the gas smell I was talking about. Kept my car for 3 days. I picked up my car only to start seeing scratches. I took my car threw their car wash and when I got done I notices more scratches. I brought the vehicle in they told me they would review ghe cameras and get back to me. Nothing happened. So today I brought the car in again. I read online and was told by a few friends of mine that you can hid scratches and make them naked to the eye almost with a nice buff and wax but its not permanent. These scratches are deep down in the paint. I brought the car in again. The guy tells me that these are micro scratches from a car wash, basically saying it's my fault . He then sent me to get the car buffed. I returned and the scratches are not gone. David told me once I got my title I could return the car and get another car. Then called me back 2 hours later and starts yelling at me saying I looked at the car before I bought it.