ComplaintsforJoe Cecconi Chrysler Complex

• Initial Complaint

  09/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On September 4, 2023 I leased a 2024 **** ******** *** ****** from Joe Cecconi's ******** Complex. We agreed to a payment of $456.74. The contract provided to me states such. The contract the dealership provided to ******** ******* was for a different amount. $464.79. After essentially being talked down to and called a liar, Amy (sales manager) and Landon (finance) discovered that is was in fact their error. After conferring with ******** ******* they were directed that the fix was to unwind the deal. I spoke to ******** ******* myself and they confirmed that the dealer should unwind the deal and take the vehicle back. The dealership is refusing because the vehicle is already registered. I have confirmed that they can undo this or at the very least transfer the registration. The best path forward is for the dealership to unwind the deal, take possession and ownership back of the vehicle, and refund my down payment in full.

  

  Business response

  10/12/2023

  With apologies, we did use the tax rate for Erie instead of Niagara on this transaction.  We have worked with the customer and corrected the paperwork error. We believe she is satisfied with the outcome at this point. Please feel free to reach out with any additional questions or concerns.  

  Customer response

  10/12/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   Regards,  ******* ******

• Initial Complaint

  05/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an 2016 ***** ******** from Joe Cecconi’s. March 1 2023 The car is having Transmission issues (within the first 60 days of my purchase) The service department at Joe cecconi never fixed my car, they actually gave me the run around telling me the car is fine and driving as designed. I took my car to *********** ************ and was advised immediately there was an issue after a *********** Representative test drove my car and connected it to a diagnostic machine this process took 15-20 mins. Meanwhile Joe Cecconi had my car for days without being able to detect “anything”. I then took my car back to Joe Cecconi with the paperwork from *********** (detailing the issue) so that Joe Cecconi could repair the car and again they gave me the run around, my car was there for days with out any resolution no communication. Under the Lemon Law the dealer has to repair any issues within the first 60 days and/or 3,000 miles. At the time it was well under 60 days and I’m well under 3,000 miles as of today. I feel as if the dealership was stalling the issue to get to the 60 day deadline so that they weren’t responsible for it anymore which is unethical. I have never felt more duped, Looking back at my interactions with the entire Joe Cecconi’s staff the only time I was treated decent was when they sold me the car and when they called to tell me the bank that financed my loan would be calling me to finalize the loan. I’m not one to use race but I truly believe maybe my profile had something to do with the way the treated me (not initially but once the sale was made) I was never offered courtesy vehicle or anything for my inconveniences. The staff at Joe Cecconi’s never acted in good faith in our transaction, they got over on me.

  

  Business response

  05/30/2023

  We have met with the customer and have scheduled an appointment this week to review his vehicle concern. Please reach out to Alex B or Paul S at *** ******** with any additional questions or concerns. 

  Customer response

  05/30/2023

  Better Business Bureau:  I have reviewed the response made by the business in reference to complaint ID ******** , and find that this resolution is satisfactory to me.  Regards,  *** ********

• Initial Complaint

  04/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had purchased a ***** *** **** ****** in july of 2022 took till december for the truck to come in when I was told it would be in in 6 weeks since ive had the truck it has been back for repair at least 10 times first it was there for a navigation issue at least twice then it had issues with the radio took it back 4 times for that only to get it replaced now my transmission is shot I bought this truck to start my own business they have had it for a month so far and they have no ETA for my new transmission I cannot survive with out my truck and they are doing nothing to correct this situation this truck has been a lemon to me please help me if possible please feel free to contact me ********** thank you for your time and consideration on this matter

  

  Business response

  04/24/2023

  We do apologize for the concerns with this vehicle. We are aware of the transportation delays with this vehicle that took place, and are working to both expedite parts for the vehicle repair, as well as obtaining authorization for a commercial rental vehicle in the meantime. We maintain a fleet of vehicles for customer loaner and rental, but unfortunately, we are unable currently to provide commercial towing vehicles through this program. We are reaching out to discuss any steps we can take to alleviate the concerns in the meantime. Please contact Paul at extension **** ** **** ** ********* **** with any questions or concerns.

   

• Initial Complaint

  02/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My truck broke on December 24th, 2023. I paid out of pocket to get my car towed since it was Christmas Eve. My truck was dropped off to Joe Cecconi's on December 27th. They left the truck in the parking lot for one week without touching it. For one month they would not provide me a rental car, which left me paying out of pocket for a rental. After a month they provided me with a minivan rental but I drive a truck for my business a minivan is no help to me. It is now around 7 weeks later all the parts still aren't ordered and I still cant get an update from them on how long it would be until my truck is fixed. This truck is my business and without it I cant make money.

  

  Business response

  02/16/2023

  We are aware that the customer has been without their vehicle for an extended period of time and do apologize for that delay. Unfortunately all parts have not arrived as of this time, and we are working with *** to attempt to expedite a back ordered part.. The customer is driving a rental vehicle from the dealership and we are actively working with Ram to obtain reimbursement for his prior out of pocket expense. We will update the customer by the end of the week with the status of the repair and parts. Please call Paul or Alex with any additional questions at ###-###-####. 

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on 10/01/2022 from Joe Cecconi. I was only given 1 key to the car, which I was told another would be ordered. About 30 days later, I made multiple attempts to reach my salesman to check the status and was told the ball was dropped by service and it would be ordered. Two weeks later, (december 12) my car would not accelerate and I had to have it towed to a repair shop. After trying to secure a rental (my job requires me to drive) I had no luck and reached out to the dealership to see about a loaner and to speak to someone about the issues I was experiencing with a car. I literally had 6 weeks. I was told because my work was not being done there (***** dealer, my car is a *****), they could not get me a loaner car, and I then again asked about this key (key fob) approximately 200-300 dollars to purchase and would need programming, and I was told once again, it was never ordered, and at that point I was told by Mary Beth H*** that due to their negligence in ordering, they were going to issue a check in the amount of $200 that would release them from being responsible for the cost of replacing, Mary Beth told me to allow up to 2 weeks for receipt of the check and here I am 8 weeks later without a check, a key fob, or even a return call. (i have now left 2-3 messages about the issuing of the check) Sadly enough, I had to come out of pocket over 350 dollars for repairs to ac car that they claimed had been checked over and inspected multiple times. ( They did write an extended warranty into my loan when I purchased my car, which only covered approximately $450 toward repairs)

  

  Business response

  02/13/2023

  We do apologize for the communication the customer experienced regarding her key and vehicle. We have reached out to rectify the situation, and the customer will be picking up a check today which we believe will alleviate the problem. Please reach out to Paul or Amy at ###-###-#### if there are any further questions or concerns. Thank you

• Initial Complaint

  01/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my leased 2022 **** ******** ****** 4xe High Altitude to Joe Cecconi Chrysler for a routine oil change. The dealership told me they were having issues figuring out what was wrong with my vehicle, but that the engine wouldn't start. Although I called daily to check for an update, they did not respond to me until my husband showed up at the dealership asking for an update. They admitted to him then that their mechanics had performed the oil change incorrectly and blew the engine. It took another week for them to answer my phone calls and inform me that they would most likely be able to install a new engine in two weeks. My vehicle has now been there for a total of 3 weeks. I do not feel safe driving my children around in a vehicle that has had the engine replaced, let alone by the same dealership that couldn't properly change the oil. I have requested that Joe Cecconi provide me with a new lease with the same payment, especially since I have only had my current lease for 10 months. They have complained that my buyout is too high, and seem to forget that they are the only reason why I am in this situation to begin with. They have yet to assist me and do not answer my phone calls unless I call multiple times. I am pregnant and need them to provide me with a solution as soon as possible.

  

  Business response

  02/03/2023

  WWe are aware that the customer is dissatisfied with her vehicle situation, and that this concern was due to a technician error at the dealership. We are in the process of completing the repair to the vehicle at this time. The customer has stated that they will not accept the vehicle back, and will only accept a replacement vehicle. We are looking into what options we have, if any, to accomodate that request, and will update the customer with the options we have for her.
  Please contact Paul S****** or Mike J***** at *** *** **** for any additional information or concerns.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2022 ***** ******* in May 2022. On September 5, 2022 the transmission went on the vehicle. Service light came on with a message that said service transmission. I was only 3 blocks away from the dealership when this happened so I was able to drive the vehicle there. It was a holiday so the service department was closed and they were unable to give me a loaner vehicle. Service called me on September 6th to say they would order the part. The part could take a few days to come. Then there was no ETA on the part. They offered me a rental vehicle at this time. I picked up a **** ******** as my loaner on September 8, 2022. The ******** had a crack in the windshield that went all the way across the middle. I asked if they were aware of the crack and they were. At this time I was told they weren't sure if the part they needed was even in production. I also asked for a new loaner as it is illegal to drive with a crack in the windshield disrupting in my vision. I asked for my down payment back along with the money they gave me for my previous lease that I traded in totaling $5000. I was told I could not have a refund. I do not want to keep this vehicle as it is only 3 months old with less than 3000 miles on in and it already needed the transmission replaced. I have not been offered a new lease. No updates have been given as they still don't know if and when they can get the needed part.

  

  Business response

  09/21/2022

  BBB spoke to Mike J***** at business and the following was relayed:

  We expect this to be resolved by Friday for the customer.

• Initial Complaint

  07/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a 2022 *** **** in December of 2021. I secured the finance and paid for the truck in full, minus Taxes. $66185.00. I wrote the truck off on my 2021 income taxes. A refund is not a possibility. I was told that I would likely receive the truck between 8 to 10 weeks. I asked about vendors, chips, and other possible obstacles, and was told *** doesn't have any issues building the Truck. In fact the dealer admitted that they ordered a *** **** with in 6 days of my order, and received and sold it months ago. I have yet to receive the truck, in fact the truck hasn't even been built yet. I had to put $5000.00 into the truck it was too replace because we needed a truck. I have talked to 3 different dealers that have told me the trucks are being built and delivered with in the normal time frame, no more than 12 weeks. I have contacted the Dealer multiple times with little help and no other possibilities other than substantial financial upgrade. I am beyond dissatisfied. This situation has cost me a additional $5000.00 and a immense amount of aggravation. I want my truck and some sort of compensation for my additional expense and trouble.

  

  Business response

  07/29/2022

  We are aware of and sympathetic to the customer's frustration  with his vehicle build time. We have reached out to the manufacturer on the customer's behalf, and have informed the customer of the current build estimate. As of this time, the truck has been built, and is awaiting shipping from Mexico. We have offered to discount the vehicle, and ave reached out to the manufacturer for additional assistance. We have also offered to refund the customer's payment for the vehicle if that would be preferable. Unfortunately, the only comparable truck we have had available in the intervening time was significantly more expensive, and we were unable to reduce the price enough for the customer's needs. The customer has stated that other dealers have offered to build a **** *** truck more quickly. We do not know how they can make that commitment, as our understanding is that dealers do not control factory build times. As the delivery time is updated, we will provide that estimate promptly to the customer.  Mike J***** President 

  Customer response

  08/01/2022

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  Here are just a couple of quick examples that I found in minutes online. The dealer never discussed a discounted price. I did tell them I was looking for some compensation. They said there was a possibility, but never offered anything concrete. Again, I was lied to and it cost me money and a immense amount of aggravation. To reiterate, I was told by Joe C****** salesman I would have the truck in 8 to 10 weeks for delivery. That was in December of 2021. I still don't have the truck. They also told me they would call weekly to update me, it's been months, I haven't heard a peep. I spoke with a representative from **** **** *** here locally in western NY, and they backed up the time as suggested in the examples I have attached. I paid for this truck in full. I wrote the truck off on my taxes, there was no way of excepting a refund. Again, I am looking for compensation. I do not need oil changes. I'm running a trucking business and have a mechanic Regards,  ******* ****

  

  Business response

  08/11/2022

  While we are sympathetic to the customer's concern, as a dealership we have no control over vehicle delivery times, which we have expressed to him many times. At no point has the customer been lied to. It a sales rep from another dealership can produce a *** **** in 4-6 weeks, that is likely to be the best option for all concerned. At this point we believe a customer refund is the appropriate next step for our business. We will issue a check in the full amount of the deposit. The customer should receive the refund in full no later than Wednesday, August 17th. If the customer has additional concerns, he should contact store management directly at *** *** *****Thank you, 

  

  Business response

  02/13/2023

  BBB spoke to Mike at business and the following was relayed: The vehicle was delivered and the customer is in possession of it. We did give the customer the $3,500 discount and are working on resolving the complaint with the customer. 

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a used vehicle 6 months ago. There were problems from the get go. My sales girl was helpful in the beginning. There was an issue with the remote start and they said they would get me a new one as it was one reason I purchased this model. That never happened I would call monthly with no results. I had an issue at Christmas, the same issue they said the remote start was causing, but was told it was something unrelated. I complained and got a small discount. I just got rid of my car, paid in full, and am due a refund for the warranty I purchased and never used. I called with no response back. I do not want to have to chase them down again. It’s over a month now and I want my money. Come to also find out from the dealership I traded the car to that it needs 5000 worth of work just to pass NYS inspection. Leaking fluids among other things. They clearly are not inspecting the used cars properly here and how dare you mess with someone’s safety like that! I want my warranty refund it was 2600 dollars and don’t want the run around like I got with the service department and never getting my remote start. It should be refunded to me as well considering I paid for it in the car price! Bad business practices in these times especially.

  

  Business response

  05/02/2022

  We spoke with the customer after reviewing her concern. She has now signed the form requesting her service contract refund. We would anticipate she will receive the money within 2-3 weeks. If she has any other questions or concerns, Renee would be happy to help make sure they are taken care of, and can be reached at **************

   

  Customer response

  05/19/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17020093, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I had filed a previous complaint and it has not been resolved. I purchased a vehicle with a remote start. The service department said it was causing an issue with the way the car was running and took it out. The same issue occurred a month after they removed it but blamed it on another sensor for the exact same issue . They offered to order me a new remote start. I called for 6 months and kept telling me it was not in. The day they received my other complaint about this issue and another it miraculously was in? I no longer have the vehicle and they should refund me the price of the remote start as they removed something that I paid to have. I picked that car because of the remote start. They didn’t resolve the issue as far as I am concerned. In my last complaint there was no clear place to respond to bbb about this not being resolved. I want a refund for my remote start that I paid for in the price in the car! 

  
  Regards,
  ******** ****
  
  
  
  

  
  

  

  Business response

  06/01/2022

  BBB spoke to Renee at business and the following was relayed:

  I am willing to reimburse the customer for the remote start. I have tried to contact the customer but have not received a return call.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  i bought a 2013 **** ****** from joe cecconi in niagara falls ny 2 weeks ago my four wheel drive light came on and car started to drive in lump mode i had to have towed and they stated i needed to have a sensor changed in my streering wheel i spent 767.00 dollars on the repair and im still having the same issues i took it back to them and they said no codes are coming up can someone please help me

  

  Business response

  04/11/2022

  We have spoken to the customer and given her a few options. She wanted us to make an appointment for her at a Ford Dealer. We set an appointment at ***** Ford for 4/11/2022. ***** has confirmed they have the vehicle and will call in any repairs to her extended warranty that she has. Customer has service directors phone number to call with any issues.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩