ComplaintsforJoe Cecconi Chrysler Complex

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a new 2022 **** *** *** on 3-24-2022 , the rear doors would not open after delivery of vehicle, called dealership and was told to bring it in on Saturday 3-26, they called and said it was fixed, but when I got there they didn't have it fixed, then they said bring it in Tuesday so I drove it back and they said not today but tomorrow and we can only fix one door and have to wait until next month for other door, this is a lease vehicle and I tried to explain to him that I'm driving around 40 miles back and forth to the dealership and this is my 3rd trip since Friday, I told Paul the manager that having the doors not open seems unsafe,

  

  Business response

  04/04/2022

  We are aware that there was an unfortunate quality issue with the customer's brand new truck. At this point, the concern has been partially repaired, and we have reached out to schedule the remainder of the work needed. Please feel free to reach out to Paul or Shawn with any additional concerns!Thank you,Paul S******###-###-####

  Customer response

  04/06/2022

  I have tried numerous times to rectify this with Joe Cecconi's Chrysler Complex but every time the problem isn't resolved, I drive 40 miles round trip to the dealership and this will be the 4th time to fix my doors not opening for 1 I lease vehicle so I have limited miles and then to be told by Chris service manager that I can drive it with no need for doors was ridiculous, talked to general manager Paul and he said basically it was not his problem,

  

  Business response

  04/25/2022

  BBB spoke to Paul at business and the following was relayed:This has been resolved, we fixed both issues and replaced both handles. We also gave the customer a full tank of gas as a courtesy.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im beside myself thinking how a company that I have delt with over the years can one day decide to disregard the customer and turn the tables back at you the customer! I bought a **** from Joe Cecconi and part of the deal was to take the dash cam and the train horn out of my old **** and put it in the newer one that I was buying. They took it out of the old **** and when I went back with the newer **** they looked confused and skeptical that they could do it as the newer **** that i just bought had a different bumper on it. I told them that it had to be mounted underneath the vehicle because it couldn't be mounted where it was mounted before because it had a WINCH bumper. Before I left that day they quoted me a price and I agreed to that price. I asked them if they were sure they could do the job if not I new other places that could do it. Now I've owned many ****s over the years and had different businesses mount that same horn in different places underneath the ****s but when I picked up the **** late that evening I noticed that the horn was mounted on top where you would mount the WINCH. I tried the horn and it didn't even work! I called the service department and told them the situation and that I had a winch in the back of the **** that I planned on having mounted on the bumper. After taking the **** back to them and them walking around the **** while it was in the bay they said I needed to purchase a skid plate to mount it on. Now why in your right mind tell the customer to go buy a strike plate??? Why wouldn't they go buy it to solve the problem? I went home. Thought a couple o days about it and called the service department again and said have you found a solution to the problem. They said no. Now at this point I feel they are avoiding the fact. I told them I was taking it to my mechanic and have them look at it. I took it to Service Tech on Grand Island and he said that he could mount it right so that I could mount the winch, that I didn't need to purchase

  

  Business response

  12/29/2021

  With apologies, if a job could not be performed to your satisfaction, we should either not have agreed to perform the job, or should have refunded your money promptly. A check will be forwarded to your home address for the amount of the installation. Please contact Paul S****** if you have any questions or concerns, He can be reached at ###-###-####.Thank you

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