We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

VIASOX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Richard M

    Date: 04/28/2025

    Beware! I ordered $132 worth of socks that do not fit. This company will NOT return or refund anything for any reason. If you buy them, they are yours period. Very dissatisfied. Would not recommend.

  • Suzanne M

    Date: 04/21/2025

    This company is not what they present themselves as. I ordered the ankle 'compression' socks from Amazon and they are no better than the cheap ankle socks from ******. They tried to tell me I didn't order the compression socks but my order clearly states that I did. There is no 'return' policy because of the nature of the product. When I tried to leave a review or private message them, they blocked me as they don't want any negative reviews on their site. I'm thinking all the reviews there are just scam reviews. Please people, don't waste your money on this product

  • Nancy W

    Date: 04/21/2025

    HORRIBLE EXPERIENCE! I ordered 3 pair of sox, 2 as Christmas gifts in December. Arrived after Christmas & all too small! I even tried on the larger size I ordered for my fiance & they are too small. He couldn’t even get his toes in them! When I called for a refund I was told they could only give me 17.00 back (of the 60.00) Lesson: DO NOT ORDER ANYTHING FROM AN ONLINE AD EVER!!! ALL SCAMS! do the research!

  • Mark F

    Date: 04/19/2025

    I bought viasox recently. I spent $70 that I didn't really have. I might as well have just threw my money in the trash. I was supposed to have received 2 compression sox and 2 of the diabetic ones the advertise.They only sent 4 compression socks, and not the other ones. The compression socks were so tight. I couldn't wear. One email was all I got back.Terrible customer service.

  • Batb W

    Date: 04/17/2025

    Batb W

    Date: 04/17/2025

    First of all it took forever to get my order. I ordered (4prs) compression socks and I couldn't even get them on!! I used the chart and ordered the size that SHOULD OF FIT. I didn't open all only one but they wouldn't take them back. They did give me 50% of my money back. Just don't bother trying Viasox Compression socks its not worth the hassle

    VIASOX

    Date: 04/20/2025

    Thank you for taking the time to share your experience. We're truly sorry to hear that your order with Viasox did not meet your expectations. We want to acknowledge the concerns you raised. While our tracking records confirm that your order was successfully delivered, we understand there was some initial confusion regarding its receipt. Please know that we remained committed to supporting you throughout the process to ensure a resolution. As for the fit of the compression socks, we understand that compression wear can feel exceptionally snug, this is intentional, as they are designed to provide therapeutic pressure and support. We highlight this on our website to help set accurate expectations. Additionally, we appreciated your email on March 24, where you shared that the socks were helpful, especially given that you're on your feet all day. We were encouraged to hear they offered some initial benefit, and we hoped they would continue to support your comfort and well-being. Despite only one pair being opened, we extended a 50% refund (for the total order) as a gesture of goodwill, in the spirit of customer care. We regret that your overall experience was less than satisfactory, and we sincerely thank you for your feedback. It’s through insights like yours that we continue to grow and improve. Should you need anything further, please don’t hesitate to reach out we’re always here to help.

  • Robert A

    Date: 04/02/2025

    Robert A

    Date: 04/02/2025

    I ordered 6 pairs of socks in March. Haven't seen or heard anything from you

    VIASOX

    Date: 04/02/2025

    Thank you for reaching out to us. We weren’t able to locate an order using the details provided. If you have the order number or the email address used for the purchase, we’d be happy to check again. It’s also possible that the order was placed with a different company or wasn’t successfully completed, which may explain why you haven’t received it from us. Please let us know how you'd like to proceed we’re happy to help!

    VIASOX

    Date: 04/23/2025

    Thank you for reaching out, and I'm truly sorry to hear about your concern. I’ve personally looked into your order, and according to our records, it was successfully delivered to the address you provided at checkout. We understand how frustrating it must be not to receive something you were expecting, and we’re here to help figure this out with you. Since we hadn’t heard from you until now, we weren’t aware there was an issue. That said, we’re committed to making this right. Could you kindly confirm the shipping address you were expecting it to be delivered to and check with any household members or neighbors in case it was received on your behalf? Once we have that information, we’ll be happy to investigate further and work on a resolution for you. Looking forward to your response so we can get this sorted out.

  • Barbi A

    Date: 03/10/2025

    Barbi A

    Date: 03/10/2025

    DO NOT BUY VIASOX. I bought 4 pairs of easy stretch and 1 pair of compression socks. They DO NOT fit correctly at all. They are way too small and I even ordered a bigger size to make sure. The company refuses to refund or give me my money back. JUST BEWARE IF YOU ORDER FROM THIS COMPANY. I love the Snoopy socks is why I even tried to order, but never again. I would give less than 1 star rating if I could.

    VIASOX

    Date: 04/02/2025

    We were not previously informed of this issue and did not receive any email regarding problems with your purchase. Had we been made aware, we would have been happy to provide a suitable resolution. Our customer service team will reach out to assist you and resolve this matter. Thank you for your patience.

  • Susan A

    Date: 12/31/2024

    I ordered the Sox November 4th. Here it is two months later after answering numerous emails and I still don't have them

  • Richard H

    Date: 06/16/2023

    Richard H

    Date: 06/16/2023

    The website and Viasox tell you your going to get two random print viasox in my size. I spent well over 100.00 in so. Then get these emails from them basically asking me to jump threw hoops. And acting like I'm the bad guy trying to steal from them. When I spent well over 100.00. I have the email chain

    VIASOX

    Date: 06/23/2023

    We are writing in response to the complaint filed by Mr. ******* regarding their recent experience with our company. We appreciate the opportunity to address their concerns and would like to inform you that we have taken their feedback seriously and have initiated the necessary steps to resolve the issue. After careful review of the details provided by Mr. *******, we acknowledge that our service fell short of their expectations. We sincerely apologize for any inconvenience caused and understand the frustration they may have experienced. To rectify the situation, we would like to confirm that we will reship the missing item based on the customer’s claim. We will immediately arrange the replacement order as soon as the customer agrees. Additionally, we have taken this incident as an opportunity to review and improve our internal processes. We are implementing measures to ensure that similar issues do not occur in the future. Our aim is to provide a seamless customer experience and maintain the highest standards of service. We are committed to resolving customer complaints promptly and fairly. We value our customers and their satisfaction is of utmost importance to us. We have reached out to Mr. ******* directly to inform them of the refund and our sincere apologies. We appreciate the BBB's role in facilitating communication and resolution between consumers and businesses. If there are any further actions or information required from our end, please do not hesitate to contact us. We are fully committed to cooperating with the BBB throughout this process. Thank you for your attention to this matter, and we look forward to a satisfactory resolution for all parties involved.

  • Jennifer D

    Date: 05/03/2023

    Jennifer D

    Date: 05/03/2023

    I ordered 2 pairs of non binding, calf length socks. Unfortunately, when they arrived, they did not go all the way up my calf as advertised and shown in pictures. The company does have a Return/Exchange policy so I contacted them only to be told they do not have a Return policy. When I complained to the Customer Service Rep that their policy was misleading, I was then given an address to the Viasox wharehouse in New York to send my return. Imagine my surprise when the package was returned as a Bad Address. Now, I am passed the 14 return window and Viasox has since blamed me for not following their instructions yet I have the chat messages that Viasox emailed me showing otherwise. Their policy is misleading and I feel as though I was scammed. Now I am stuck with very expensive, but useless to me, socks. I purchase a lot on line and I am careful to read Return/Refund/Exchange policies. If Viasox is unwilling to work with their own customers then they should advertise ALL SALES ARE FINAL. Such a disappointing experience.

    VIASOX

    Date: 05/10/2023

    The customer reached out to us on April 11, 2023, to inform us that the item they ordered was our Knee-High socks and they claim that the socks they received did not go past their calf. We’ve reviewed their order and we have confirmed that we have shipped the Knee-High length as their order states. In order to validate the customer's claim, we have to ask for the photo of the item that they have received, unfortunately, the customer did not cooperate and threatened that they will just file a claim via PayPal. We are definitely willing to provide a replacement or refund once we have validated that indeed there has been an issue on our end. Since we are not given the proof to validate the claim and they said they will just file a dispute, we were not given the chance to provide a resolution.

VIASOX is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.