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Business Profile

Sales

Mary Kay Consultant- Chelsea Burns

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Mary Kay products in the middle of November 2023 by text. Consultant advised cost and I sent a check for $77.28 on 11/20/23 and requested an invoice. Check was cashed but I did not receive the products or an invoice. Have texted the consultant several times without any response. Called several times and left two messages also without any response. At this point I am requesting a refund. Consultant: Chelsea Burns **** ******** ******  ******* *****, NY *****   

    Business Response

    Date: 01/25/2024

    BBB spoke to the business owner and the following was relayed: I've been in continued, constant communication with this customer. The items were on backorder. They arrived yesterday and I drove directly to the post office as soon as I got them and shipped them out to her the same day. The tracking is **********************.  

    Customer Answer

    Date: 01/27/2024

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did receive the items today and thank the BBB for their efforts and involvement. However, I would like it noted in the complaint that I DID NOT received ANY communication from the Mary Kay representative to any of my 7 texts, 2 voice messages and 1 email from the middle of November as she indicated in her first sentence of her reply. That was a blatant lie. Regards,  * *** **********  

Mary Kay Consultant- Chelsea Burns is NOT a BBB Accredited Business.

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