We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Storage Units

The Storage Mall of Wheatfield

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Their automated line never works correctly. I've tried to pay online with the link provided in email and it says I don't exist. I've been going through this for the past 3 months with nobody' willing to help me on the storage makes end. I've been asking for stone to be placed at the end of our storage trailer. I've been asking for 7 years. Because I ask constantly, I now have to put insurance on the trailer, pay additional storage unit fees for whatever insurance they provide and forced me into paying. My units have been broken into with no compensation from the storage mall. This is the worst storage are available. I wouldn't recommend it to anyone. I'm currently working on trying to remove my storage trailers out of here This is unfair how I've been treated!

    Business Response

    Date: 12/17/2023

    Here at The Storage Mall we take customer satisfaction very seriously and aim to provide all customers with a positive experience. The complainant in this case has two parking spots at the storage mall - wheatfield, and according to our records, has never signed up for, or attempted to sign up for an online payment account. At no point have they reached out to property management regarding the inability to make online payments, however our managers are always more than happy to assist customers whenever possible.  The tenant has, on more than one occasion attempted to make prohibited modifications to the property surrounding his parking spots, including building stairs, which he was told that he was not permitted to do. There are not currently any issues that would require us to add any additional stone or regrade the parking area.  Unfortunately, the tenant's trailers have fallen into disrepair and begun sinking into the ground due in full to the neglect of the owners and the significant amount of items he has been storing inside the trailers.  The complainant was not required to pay for insurance due to asking for additional stone, but for being out of compliance with the regulations in our lease that require all tenants to have property protection on items and vehicles. The tenant is more than welcome to provide personal proof of coverage in order to opt-out of the plan offered by the company, however, to date, he has not done so. Several notices were sent over the past year regarding these requirements on multiple occasions. We were made aware of a potential theft or break-in over 5 years ago, however, the complainant never filed a police report to pursue the matter and we are unable to do that on their behalf.  This tenant is not in compliance with our lease and has been made aware on several occasions that all vehicles must be in road-worth condition as well as insures and registered at all times (which his are not). All of our leasing is on a month-to-month basis so if the complainant is unhappy with the services provided or the lease requirements needed by The Storage Mall they are not stuck and can choose to remove their items at any time and end their lease.  Unfortunately, it has become clear that this complaint is simply retaliation for our repeated attempts to get this complainant into compliance and rectify his current violations which, as of this far, he has refused or been unable to do.  We feel at this time that, due to multiple repeated violations, and Mr. ********** clear dissatisfaction with the service provided by our facility, that it is in everyone's best to end this professional relationship. He has been notified of this decision and we wish him the best of luck finding a facility better suited towards his needs,  

The Storage Mall of Wheatfield is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.