Business ProfileforRapids Theatre
Current Alerts For This Business
Consumers who purchased tickets to City and Colour are unable to obtain a refund after the event has been cancelled.
We have also identified a pattern in your responses to complaints stating the consumers have to contact Etix for their refund.
Consumers have reported that despite this response their complaint issue has not been addressed or resolved because Etix is stating the proceeds for the ticket purchases has not been returned to enable a refund to take place.
BBB notified Rapids Theatre. about the pattern of complaints and asked the business to voluntarily cooperate in eliminating the pattern by providing a written response outlining the specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including copies of refund policies, the names & full contact information of the business’ principal officers and responsible management and a completed BBB Standard Business Questionnaire.
The business responded to the pattern of complaints with the following statement:
Rapids Theatre is not liable for the refund for the events. They were the venue and the ticket vendor are the ones that the consumer's paid. We did not receive any of their money. However, we are taking the emotional hit for it. At this point as a goodwill gesture we have decided to attempt to pay all consumer's request for refund.
Additional business information
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.
BUFFALO, N.Y.-U.S. Attorney Trini E. Ross announced today that a federal grand jury has returned a superseding indictment charging John L. Hutchins, 70, of Lewiston, NY, and Roberto Soliman, 40, of Niagara Falls, NY, with conspiracy to commit wire fraud and bank fraud, bank fraud, and wire fraud. In addition, defendant Hutchins is charged with making a false statement and defendant Soliman is charged with engaging in monetary transactions with criminally derived property. The charges carry a maximum penalty of 30 years in prison.
Assistant U.S. Attorneys Paul E. Bonanno and Douglas A. C. Penrose, who is handling the case, stated that the superseding indictment charges Hutchins and Soliman with filing fraudulent loan applications under the Economic Injury Disaster Loan (EIDL), the Paycheck Protection Program (PPP), and the Shuttered Venue Operators Grant (SVOG). The loans available for these programs were designed to provide emergency financial assistance pursuant to the Coronavirus Aid, Relief, and Economic Security (CARES Act). The defendants applied for loans under the following companies owned by defendant Hutchins:
• Rapids Theatre Niagara Falls, USA, Inc.
• 1711 Main, LLC
• Bear Creek Entertainment, LLC
• Hutch Enterprises, LLC
• The Hutchins Agency, LLC
• CWE Entertainment, Corp. (owned by defendant Soliman)
Between March and August 2020, Hutchins and Soliman received four Economic Injury Disaster Loans totaling $749,500.00. In support of each of the loans, Hutchins and Soliman submitted false revenue and expense figures for the businesses on the loan applications. Hutchins and Soliman used the loan funding for their own personal expenses, such as payments for residential properties in North Tonawanda, NY, and Lewiston, NY, a 2020 BMW, a 2020 Cadillac, homeowner association fees on a Florida condominium, and payments to relatives.
In addition, Hutchins and Soliman applied for and received two Paycheck Protection Program loans totaling $115,978.
The matter is pending. The fact that a defendant has been charged with a crime is merely an accusation and the defendant is presumed innocent until and unless proven guilty.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1711 Main St, Niagara Falls, NY 14305
- BBB File Opened:
- 9/14/2020
- Alternate Business Name
- Rapids Theatre Niagara Falls USA, Inc.
Customer Complaints
7 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
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