Complaints

This profile includes complaints for CNY Drives's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CNY Drives

  5715 E Taft Rd North Syracuse, NY 13212

• 

  CNY Drives

  1121 County Rte 57, Fulton, NY 13069 Fulton, NY 13069

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2016 *** ******* from CNY Drives on April 2nd 2024 and traded in a 2016 ***** ***** *******. Two days into having the car i experienced bubbling in my coolant as well as heating issues among other things. I messaged the service department and they got me in but I had to cancel out but I requested another day I was told they didn’t know when they could get me in. And never contacted me since then I have had at least 10 other issues with the vehicle up till now I have oil mixing with my coolant and its a confirmed head gasket issue that i was told by *** requires a total engine replacement. My car spent almost a whole month in the *** shop. CNY Drives had me sign Lemon law paperwork but my car wasn't covered under the lemon law because of an accident prior to me owning the vehicle. CNY Drives also took almost 4 months full of me and the bank calling them with no response from the owner to pay off the loan on the van that I traded in they shot my credit. I have been to CNY Drives to talk to them about my issues and i was told by the GM that i have gap insurance I should smash the car into a tree and have it paid off. And then told me that i may have to go the legal way to force the owner to right wrongs he may not want to fix. As well as I have a car fax report from after I bought the car and it doesn’t show that CNY Drives did any inspections before selling the vehicle to me besides an Emissions check.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/8 /2025 **** ******* and I purchased a 2016 ********* ********* **** **** *** from CNY Drives. We test drove the vehicle and found that it had a leak in the ceiling and the fog lights were out. When we picked the vehicle up we were given an IOU for the fog lights and told there was no leak to the ceiling but they noted it in case it began to leak. In order to pick up the vehicle it had to pass NYS inspection. CNY Drives failed to properly inspection the truck or make repairs and illegally passed the vehicle with a brake that was hanging up, a rear seat belt that is frayed almost completely through and trailer brakes that were setting off alarms and lights on the dash. The trailer lights were installed when we purchased. We have attempted to contact CNY Drives salesman, General Manager and District Manager and have been push off, told we purchased a used vehicle and that it is to be expected there is damage and that they would call us to schedule a service appointment with no follow through from any staff at CNY Drives. We were told to text the service line and never received a response. We had a limited warranty in which we were unable to get contact to fix issues. We purchased an extended warranty as well. There was also a disclosure that said there were no open recalls. However we received a recall notice just days after picking up the truck. We would like the following repairs made at no cost to us: Brakes x4 Trailer brake wiring repaired Roof leak repaired Back driver seat belt replaces Antifreeze leak causing overheating Oil leak

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from them, on day 1 I texted the car rep and let him know I had some issues. He told me to text the car repair number I did that. They got me in to check out my truck. The gave it a car wash and tire shine and said nothing was wrong with it. I tried getting in to my mechanic and by the time I did he told me it needed transmission service and motor mounts. Brought it back to them and let them know what was found. Now they are saying it does have a motor mount issue which they will not fix under the 30 days was 1000 mile because I said something after 30 days which is not true. I can’t drive the truck because the motor mount and transmission work needs to be done. I have to pay out of pocket when these things was wrong upon me getting the truck. I’m picking the truck up today and I want to be reimbursed for what I have to pay to get these things done even though they knew these things was wrong before they let me buy this truck.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my car off for the repair and detailed work to be done on my car. I left the car with a list of what was wrong just as thetold me to do . my car been there now a week with no word. I reached out to the other store where car came from . I guess he reached out to them I ask for full repairs or my money back . as I am paying for a car not even in my possession this is not fair to me . I need help, correction of this issue thank you kindly,*******

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 ******* ******** in May of 2024 from CNY Drives. Within the four month period, my car has had to be in the mechanics shop three times now. My cars engine has died, even with a "warranty" CNY drives paid NOTHING. Cny Drives has hung up on me numerous times when i have tried to reach out to fix my cars issues. It is now Sept. 2024, and my car is in the shop Again over an engine failure, to which CNY drives is now telling me that theres nothing more they can do for me and "good luck"

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2009 ******* from cny drives on 6/25/24. We were lied to by an employee that no longer works there. We have invoices of things that are wrong with it but won't fix it even though it is still under the limited warranty. Cruise control doesnt work, key fab doesn't, work. Even have it documented. Their mechanic was rude told me it would cost me $100 hr to get it fixed. Passenger window works sometimes and is slow. Mechanic didn't look at motor just pushed button. Said it was slow because it's old. Engine light goes on and off with fuel guage dropping. Won't look into it bec. no diagnostic code to go by. The GM Tom stated he was new and getting thrown into the middle. We have made numerous phone calls and continue to get the run around.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested our check that was sent to him because we were on week 3 of waiting for our vehicle to be “ready”. He refused to give us our check back before us receiving our vehicle and then 3 weeks later the vehicle was ready for pick up. We travelled to their Drum, NY location, drove the vehicle and the check engine light came on. Luke checked it with his machine and it came up as a faulty catalytic converter. He cleared the light and told us if it came back on, on our way home then he would have us come up that weekend, and replace the part on his expense. The light came on, we called him, no answer. We got in touch with someone else from his dealership and they said that we would have to wait at least 2 months before they could get us in. We live 4 hours away and this was a major inconvenience. We repeatedly called them asking for our money back and that we would bring the car back. No replies. We have not been able to even get the registration or car inspected. Within a few months we found a major gas leak that no way should/could have been missed during their “72” point inspection. Driving our children and newborn around with a major gas leak without being able to legalize the vehicle. We have tried numerous attempts to contact CNY Drives and one point a woman promised to call us back, and nothing still. Now we can’t even drive the vehicle that we are still paying on while it sits in a shop with $4800.00 in repairs that we can’t pay. Also, the mechanic had found that this car was in a major accident and they STAPLED a flimsy bumper to the bottom. I literally cannot believe a word they say to anybody. I’m most angry that they have not corrected their errors and lie about their safety checks they do on vehicles. Driving our children around in a vehicle with a gas leak without our knowledge (they would have seen it during their inspection) makes me infuriated.

• Initial Complaint

  Date:07/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a down payment of $500 (cash, have a receipt) for a vehicle we were buying to secure it. Afterwards, reviewed financing options and what the total down payment we would need to get the monthly payment to a number we were comfortable with. After agreeing on down payment amount of $5,500 - we decided to move forward with buying the truck. I went to my bank to obtain the cashier's check & the amount was written for the TOTAL of $5,500. NOT the $5,000 it should have been as we paid $500 in cash already. I wasn't thinking at the time of the money we already put down, I just had it in my head that the amount we were putting down was $5,500. When I arrived at CNY drives I was assured it would not be an issue, that I did not need to obtain a new check - and they would just refund me the $500 that I gave them already. This did not happen after the purchase as they then changed their story to, they needed to wait for the check to clear, then they would refund me. It has been almost 3 weeks. Any time I contact that sales person he just states he "let them know" and when the refund check is ready someone will call me. I have reached out several times via text, and my fiancé a couple times by phone call. I have sent an email to the GM and Owner on 7/10/24 as well, with no response. They claimed at first they needed to wait for the cashier check to clear, and they would refund the $500 owed to me that I overpaid. Bank made it very clear that a cashier check only takes 24 hours to be available in their account. Able to provide documents, just don't have them on my person at the moment. Seeking assistance in obtaining my refund for the amount overpaid.

• Initial Complaint

  Date:05/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my old vehicle and got my wife a new van. February 7th 2024 and paid 1500 down payment. I was reassured multiple times they would pay off the loan to the old van that had less that 700$ left to pay off from capital one auto finance. The van has not been paid off and it is destroying my credit. Today is Thursday may 30th. We got a new loan on the new van for about $17,000.00 They sold me the van not being road worthy and kept it for over 10 days to replace rotors and brake pads, I had to stop in multiple times to get no answers. No one would call me and tell me anything about the van. I showed up one day and it was finally done so I could bring it home after waiting 10 days for it. They need to pay off the old van loan at bare minimum, and stop hurting my credit… for the damages to my credit i would like my down payment refunded. And no one should have to wait that long. They reassured me they had a set amount of days to pay off the old loan.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a vehicle that had multiple problems, the extended warranty did not cover any of it. When i reached out to the company I was told by the owner he does not have a crystal ball to see what will happen to his vehicles. He has had a 50/50 chance with problems with vehicles he sells. He can't help he doesn't have mechanics that can't fix all these problems.