We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mattresses

Restfull Sleepin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the business was committed to giving me a 700 dollar plush mattress that i thought was good at first until i tried it out my shoulder is probably broken and my side is shot my nature of my dispute is they wont give me a replacement or refund or even rectify the situation

    Business Response

    Date: 07/08/2024

    Customer purchased this mattress on November 25, 2023. Didn't realize till June 19, 2024, that he didn't like the comfort of the mattress. Mattress manufacturers do not have comfort warranties. Comfort is not a warranty issue. As for the claims that this mattress was worth $700. At no time this was mentioned that the value of the mattress was $700. The customer was looking for a mattress in his budget which was $300. The mattress price has nothing to do with comfort. The customer was given time to lay on the mattress before he made a decision. When I spoke to him on June 19, 2024, I suggested buying a topper for his mattress. Before he hung up he said he would go that route and just wanted somebody to talk to about solving the problem of the firmness.

    Customer Answer

    Date: 07/09/2024

    My mattress compared to the mattress i got from ****** ******** ******** is practically the same as the one from restful sleepin both of them are too firm and are impossible to sleep on without being injured the next or even sleep on my back what a ripoff i spent my down payment for a car for this and you have done nothing but rob me

Restfull Sleepin is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.