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Find a Location

NBT Bank has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • NBT Bank

      52 S Broad St Norwich, NY 13815-1646

    • NBT Bank

      Maple Ave. Box H Hobart, NY 13788

    • NBT Bank

      106 Hannaford Plaza Road Amsterdam, NY 12010

    • NBT Bank

      20 Mohawk St, Canajoharie, NY 13317

    • NBT Bank

      1 Taft Corners Shopping Ctr Williston, VT 05495-2023

    Business ProfileforNBT Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 18 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    NBT is a full service bank which offers deposit accounts, mobile banking, mortgage loans, investment and insurance products.

    Business Details

    This is a multi-location business.

    Find a Location

    NBT Bank has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • NBT Bank

        52 S Broad St Norwich, NY 13815-1646

      • NBT Bank

        Maple Ave. Box H Hobart, NY 13788

      • NBT Bank

        106 Hannaford Plaza Road Amsterdam, NY 12010

      • NBT Bank

        20 Mohawk St, Canajoharie, NY 13317

      • NBT Bank

        1 Taft Corners Shopping Ctr Williston, VT 05495-2023

      Headquarters
      52 S Broad St, Norwich, NY 13815-1646
      BBB File Opened:
      7/10/2003
      Years in Business:
      68
      Business Started:
      1/1/1956
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Additional Contact Information

      Fax Numbers

      • (607) 337-6294
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      44 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/29/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Date of Transaction 4/25/2024 On 4/24/2024 I went to purchase a vehicle at ******* **** ***** **** The vehicle has been misrepresent. I want to say that I don't believe this was solely a bank employee issue but a combination of bank employee and dealership sales manager. I told this dealership I wanted to finance the vehicle through my local bank that I have my mortgage with and all my accounts. The sales manager said that NBT Bank would offer me a lower rate than ***** if I went with them. The sales manager said NBT Bank rates would be 6.29 compared to the 6.85 at *****. We went back to the finance office to do the deal and I soon realized that the rate was not 6.29 and it was actually 6.67. This was frustrating but with all the pressure to make a deal I kept filling out paperwork. While filling out paperwork the sales manager of ******* **** ***** *** said "the only reason I did this deal was because the bank lady is hot and she's got a boat that she's gonna take me out on." This deal was a horrible deal from start to finish. The vehicle is currently uninsured because the salesman did insurance fraud and accessed my personal information and insurance plan without me being there or consenting to do so. I wasn't even at the dealership at this point. This deal was a bate and switch deal, it was a conflict of interests deal, and ultimately a morally wrong deal that should have never happened. It's time for businesses to act like business's and not act in personal interests or sexual endeavors.
      Read More

      Customer Reviews

      18 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sharla T

      1 star

      05/02/2024

      Money was withdrawn from my account from the bank and when I called to have it investigated I was accused of withdrawing it signing for it when I HAD NOT! The teller Joann was dismissive demeaning and offered no solutions or help. When I went to the bank they later realized that THEY MADE THE MISTAKE! No Apologies nothing! This woman is rude and because of this I will.be closing my account!

      Local BBB

      BBB of Upstate New York

      BBB Reports On

      BBB reports on known marketplace practices.

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