We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Accessories

KB Voodoo Fabrications LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kb Voodoo sent me a truck rack that they claimed to fit with a bed cover. The item they shipped me is not compatible with the bed cover and with my truck. They sent me a faulty item that does not work with my truck and bed cover. They refuse to allow me to return their faulty item and refuse to allow me a refund. This is essentially theft and they are a scam company. They promised one thing, sent me another and now refuse to allow a return. They are the most unprofessional company I’ve ever had the displeasure of dealing with they should be out of business due to their scam business practices. I demanded a refund several times and they have lied and said I was sent a proper item. This is completely false as they did not because the item they shipped me does not work period.

    Business Response

    Date: 11/15/2022

    Called business and spoke with owner who stated that the consumer order the product which does fit his truck.  We send the product to many people with the same truck and it fits, he just does not know how to install it properly.  We have tried to assist the consumer and he will not give us any details of what the problem is and he just wants he money back. The consumer also submitted a complaint to the California Attorney General and his credit card company and they sided with us.  

    Customer Answer

    Date: 11/15/2022

    Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.KBVoodoo is being misleading as they have been during this whole process.  The product that they sent me does not fit and does not work on my truck.  They sent me a misleading video of a different product being installed in my truck with my bed cover.  This simply does not fit in my truck.  Their product that they shipped me is faulty and will not work period.  My credit card company conducted an investigation and found that KBVoodoo was at fault.  KBVoodoo can’t simply accept the fact they made a mistake and shipped me a bad product then refused to accept a return.   Regards, *** ******

KB Voodoo Fabrications LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.