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Business Profile

Beekeeping Supplies

Bushkill Farms

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beekeeping Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 4,2023, I purchase two AZ beehives for $560 each (total of $1120) from Bushkill Farms dba Bushkill Beevac, *********************, order #****. The business promised to provide beehives from ******** with quality wood and craftsmanship. The hives arrived in poor shape, the wood was subpar and splitting in many areas, the hinges were all warped. In order to keep your bees in a hive, these things can't be present. There shouldn't be any gaps in the wood and the doors must be able to close properly. Neither of these were true of the product that was sent to me. I immediately shared the condition of the hives and shared pictures with the owner and he told me to contact the third party manufacturer to inform them although my business transaction was with him directly, not the manufacturer. I did contact the manufacturer and the third party sent me pieces of wood with no parts/fixtures and not a completed hive. I am a disabled veteran and don't know how to put hives together or else I would have done it myself in the first place. Now I have bees in broken/warped hives that I may lose and pieces and parts that I don't know what to do with. The owner simply apologized and did not offer any solutions other than pointing his finger at someone else. I requested a refund with no reply. These hives are trash so I don't even want to replacement. Unfortunately, there are only two providers that are recommended in ***************** for these type of hives which are useful for disabled individuals. They are needed for accessibility. I feel like the owner is preying upon individuals that are disabled, one by charging so much for a subpar product and for sourcing from third parties that he is not even aware of what they're sending out or cares to know that they're sending out. He's made it very clear he doesn't care. The return policy says that it has to be returned in the same package that it arrived in and that's impossible because you have to disassemble it to open it.

    Customer Answer

    Date: 08/19/2023

    Better Business Bureau:

    At this time, I have not been contacted by Bushkill Farms regarding complaint ID ********.

    Sincerely,

    ***********************

Bushkill Farms is NOT a BBB Accredited Business.

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