Complaints

This profile includes complaints for Major Energy Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Major Energy Services, LLC

  100 Dutch Hill Road Suite 310 Orangeburg, NY 10962-2198

• 

  Major Energy Services, LLC

  955 Coney Island Avenue Brooklyn, NY 11230

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our electric bill arrived today with a 3rd party billing company - Major Energy- showing on our bill.We did not speak to, authorize or agree to have any connection to them. We have left 2 messages asking them to return a phone call. Advising them that we did not give authorization to add them to our bill. But they have not returned our phone calls. We want them to remove themselves from our account and refund the charge they put on our electric bill.

  Business Response

  Date: 02/04/2025

  To Whom This May Concern:

  
  This is Major Energy Electric Services, LLC (Major or the Company) response to BBB Complaint Number *********

  
  Thank you for bringing ***** ******* concerns regarding his enrollment to our attention.

  
  Upon receipt of the BBBs complaint, *** ******* concerns were investigated. During our review, we found that on February 20, 2024, the electric service was electronically authorized to be enrolled with Major via a Web Broker. The account was enrolled onto a 12-month plan with a fixed rate of 7.89cents/kWh and our records indicate that the account became active with Major on February 24, 2024. (Welcome Package Attached)

  
  On January 3, 2025, Major sent a Contract Renewal Notice to notify *** ******* of his upcoming contract expiration date of February *******. Additionally on January 23, 2025, the Company sent a second Contract Renewal Notice. Please be informed that both letters were mailed via the **************************** at the billing address provided by the customer. (Notices attached)

  
  ********************** notes that 52 Pa. Code 57.177(b) provides that a customer may receive a refund for disputed enrollments only when a customer files a dispute within the first two billing periods since the customer should reasonably have known of a change of the *** and the dispute investigation establishes that the change occurred without the customers consent. Here, ********* should have reasonably known of the change in suppliers since Major has been listed on his utility bill for the last year.
  Upon receipt of the BBB case, Major submitted a cancellation request transaction to the utility, and it was accepted with the effective drop date of January 22, 2025, as such, the account is no longer active.

  
  Based on the thorough investigation completed, wed like to confirm that the enrollment was completed via a Web Broker, and not initiated by Major. As such, Major deems the enrollment valid with no credit or adjustments warranted.
  Please let us know if you have additional questions or concerns.

  
  Best regards,
  
  Perla Ramirez | Regulatory Specialist
  *****************************
  *****************
  *****************************************************************************************************

  
  

  Customer Answer

  Date: 02/05/2025

  Better Business Bureau:

  Major Energy is off my account now.  Thank you.
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ******
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative of Major Energy came to my door, claimed that they worked for PSE&G and that they were doing a survey because the price of energy was too high in **********. The representative used the lie to secure the information about my account with PSE&G using my phone. He then manipulated my phone and enrolled me at Major Energy, signed several screens, used my phone to confirm enrollment and then proceeded to delete the confirmation text that was sent to my phone. I filed a police report of the incident and sent camera pictures of the representative. These are some incredibly shady practices.

  Business Response

  Date: 11/26/2024

  To Whom This May Concern:
  
  This is Major Energy Electric Services, LLC (Major or the Company) response to BBB Complaint Number ********.
  
  Thank you for bringing ******* ********* concerns regarding her enrollment to our attention.
  
  Upon receipt of the BBB notice, *** ********* concerns were reviewed by the Company. During our review, we found that on November 18, 2024, ******* *********  gas service was enrolled to Major via Door-to-Door representative associated with third-party vendor, Take Off. 
  
  The enrollment was completed via ETPV, which is a series of questions sent to the customer via link to their personal device which must be answered and submitted by the customer for verification of enrollment. As a general requirement, throughout the ****, the customer is made aware of the switch to ********************** and the terms of the contract in which an affirmative confirmation of understanding was provided in the agreement. On November 20, 2024, Major submitted a cancellation request transaction to PSE&G for the electric and gas enrollment, and the enrollments were successfully rescinded, as such, the accounts will not become active with Major. Additionally, the **** will not be applied. 
  
  Regarding the sales agents behavior *** ******** described, Major's agents are trained on proper conduct and how to engage consumers. The referenced behavior does not align with Major's standards. As part of Majors review, the sales agent advised that his interaction with the customer was not as described by the customer. During the solicitation, the customer mentioned that other salespersons had previously visited his home and expressed frustration with the details he had to provide in order to complete the enrollment. The agent offered to end the sales presentation; however, the customer decided to continue with the transaction. 
  
  Lastly, to avoid any future solicitation *** ********* telephone number and service address have been added to the Companys Do Not Contact list.
  
  Please let us know if you have additional questions or concerns. 
  

  Best regards, 
  
  ****** ********  ********** **********  ** ************  ***************************************************** ****************************************************************************************************** * ************************************************** 

  
  

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So as of today I had gotten an email saying I had somehow enrolled with Major Energy, I have absolutely no idea how they got any of my information. I contacted PPL who confirmed I was still with them and Major has no connections with them. I did not sign up for this, and if I somehow did it was unwillingly or was tricked Into it.

  Business Response

  Date: 07/29/2024

  To Whom This May Concern:
  Major Energy Services LLC (Majoror the Company) provides the below response to BBB Case Number ********.
  Thank you for bringing ************************ concerns to our attention. Upon receipt of the BBBs complaint, ************ concerns were investigated. During our review, we found that on July 3, 2024, an individual who identified as ******************************* authorized the electric enrollment to Major via Door-to-Door representative associated with LCM. The electric account was enrolled onto a 12-month plan at a fixed rate of ***** cents/kWh which included a $5.99 *************** Fee and a $100 Early Termination Fee (ETF). Our records show that the account became active on July 11, 2024.
  
  The enrollment was completed via ***** which is a series of questions sent to the customer via link to their personal device which must be answered and submitted by the customer for verification of enrollment. As a general requirement,throughout the ***** the customer is made aware of the switch to ********************** and the terms of the contract in which affirmative confirmation of understanding was provided.  Additionally, wed like to confirm that the telephone number used to complete the enrollment is the same telephone number provided in the BBB Complaint. 
  On July 5, 2024, Major received an email from ******************** requesting an enrollment cancellation. On this same date, Major submitted a cancellation request transaction to PPL which was accepted with the effective drop date of July 18,2024.
  Based on the information provided, Major deems the enrollment valid. As such, no credits or adjustments are warranted. However, no ETF will be applied.
  Lastly, to avoid future solicitation, the Company has placed ******************** location and telephone number onto Majors Do Not Contact list.
  
  Please let us know if you have additional questions or concerns.
  
  Kindest Regards,
  
  
  ************************* * ********** ********** ***************************** ******** ******** *******************************************************
  

• Initial Complaint

  Date:06/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled Major Energy on April 25, 2023 Cancellation number ******************* Major charged me for *** and June at double the rate from (*****) to (0.149)Called June 13, ******************************************* ever calling, I am not making this up, rep stated they would cancel now. I spoke to a supervisor who stated they couldn't find record of the call so there is nothing they can do but cancel my service today. What about the overcharge on my bill when I cancelled way before my contract ended? Not acceptable.

  Business Response

  Date: 07/01/2024

  To Whom This May Concern:

  
  Major Energy Services LLC (Major or the Company) provides the below response to BBB Case Number *********

  
  Thank you for bringing ********************* concerns to our attention. Upon receipt of the BBBs complaint, *********** concerns were investigated.
  
  Based on the Companys review, we did not find that ****************** contacted Major during the month of April.   The Companys records reflect that, on June 12, 2024, ****************** contacted Major indicating that she switched away and cancelled but she is still being billed by Major. She was informed that the account was still active and there were no notes regarding a cancellation request. On this same date, Major submitted a cancellation request transaction to the utility company (PECO), and it was accepted with the effective drop date of June 20, 2024, a date solely determined by the utility company.
  
  Additionally,for the second time on June 12, 2024, ****************** contacted Major regarding the alleged cancellation she requested in April and requested that we locate the call. As such, she was offered a call back within ***** hours for further assistance while we researched for any such call. Subsequently, Majors ******** Care Supervisor returned *** ******** call. ****************** was informed that there was no record of any calls with her phone number. ****************** provided a different phone number, however, still no records showed. Lastly,****************** provided an additional work phone number she could have used but was offered a call back to further research. 
  
  On June 13, 2024, Majors ******** Care Supervisor returned *** ******** call to inform her that our records do not reflect a call with the telephone numbers provided. Additionally, ****************** was further advised that our system records each time an agent accesses an account, and there were no records of any contact from her.
  
  Based on the information provided and the thorough research completed, wed like to confirm that no calls were located with the telephone numbers provided by ******************. If ****************** has additional phone numbers that could have been used, we ask that she provides them. As such, no additional credits or adjustments are warranted. Lastly, the account has been terminated with Major as of June 20, 2024.
  
  Best regards,
  
  
  ************************* | Regulatory Specialist
  *************************************************************************************************
  *******************************************************

  
  

  Customer Answer

  Date: 07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did call, I have a cancellation number, I am not making my cancellation call up as Major is implying.  Not satisfied, they need to adjust my bill to reflect the correct initial date of cancellation as April 24, 2024

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/11/2024

  Good afternoon,
  
  Thank you for providing and confirming all of the phone numbers. However, our records do not reflect any calls from April 25th with the provided telephone numbers. It is important to note that the cancellation number provided in the original complaint (Confirmation Number: *******************) is not a format Major would use. Our cancellation numbers are shorter, like the one provided to her on June 12, (Confirmation Number: *********). We believe there is a possibility that cancellation confirmation number was provided by her utility provider. Major considers this matter closed, with no additional credits or adjustments warranted.
  
  Best regards, 

  Customer Answer

  Date: 07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice that this company was an energy supply company that had attached theirselves to my ppl account. I immediately called them and ppl to have them removed from my electric account. I had never heard of this company much less gave them my personal information to begin to use them for a 3rd party supplier. See, I honestly know better than to deal with these companies because theyre just making you pay them as well as your regular supplier. When I complained about them stealing my personal information and signing me up without my knowledge and consent I was told that I still had to pay them for the time they attached themselves to my account with out my consent. Now a month later, they have done it again. They are scammers and are taking peoples money and personal info for their gain. Please feel free to call me. I am currently out of the country. Due back Tuesday. I can afford you any information you may need.

  Business Response

  Date: 05/13/2024

  To Whom This May **************** is Major Energy Services,LLC. (Major or the Company) response to BBB Complaint Number 21633140.
  Upon receipt of the BBBs notice, ****************************** concerns were reviewed by the Company. During our review, we found that on December 22, 2023, ************************************* enrolled her electric service to Major via a Web Broker. The account was enrolled onto a 6-month plan at a fixed rate of 9.19 cents/kWh. Our records indicate that the account became active on March 22, 2024. Attached you will find the Welcome Package sent. 
  On March 27,2024, Major received a cancellation request transaction from the utility with the effective drop date of April 2, 2024. As such, the account is no longer active with Major.
  Based on the information provided, Major confirms the enrollment was completed via a Web Broker, and not initiated by Major, as such, no credits or adjustments are warranted. 
  Best regards,
  
  ***** ******* |Regulatory Specialist
  *************************************************************
  *******************************************************
  

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ********************************* and I manage ******************. We had signed up with Major Energy Services LLC (we were previously with *****) for our gas needs and the prices were ok for a bit but they shot up significantly in the last few months. Nowhere on our bill does it say what major energys prices are. Because ***** is still the supplier the prices on our bill are ***** prices. The math on our bill does not add up to the prices they are charging. I called to complain because of their lack of transparency and they said there was nothing they can do about it. For example on my bill for the period of December 16-Jan 18 my bill said I used ******* therms at a cost of **** per therm. Which came out to $330.60 after the price of the gas itself and other surcharges. Major energy charged me $1,360!! They charged way over $1 per therm but nowhere on my bill does it state their charges. It all seems very shady to me. It would be like me sending a bill to a customer of $360 for a catering order but then telling them they owes me $1,360. The math doesnt add up. I ended up paying only what the cost per therm on my bill stated but now they are saying that if I dont pay the balance they will shut off my gas. I have since switched back to ***** but they are saying i still owe this money. Major energy is engaging in some very shady business practices. I refuse to pay what they have overcharged me.

  Business Response

  Date: 04/03/2023

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number *********
  Thank you for bringing ***************** concern to our attention.
  Upon receipt of the BBBs notice, *** ********* concerns were reviewed by the Company. During our review, we found that on 12/30/2021, the Company notified ******************** of his upcoming contract expiration date of 2/15/2022. Because we did not hear from ********************, the gas service supply rate transitioned onto a variable month-to-month rate plan.
  Regarding his bills and Majors charges, please be aware that the utility performs billing for its delivery charges and Majors charges for gas supply.  Major sends its charges to the utility, and the utility prints and provides the monthly bills to *********************  Majors charges were provided to the utility for billing periods from 12/16/2022 to 1/18/2023. Major does not separately bill ********************. Major encourages ******************** to reach out to us, contact his utility or he can visit the utilitys website to better understand the components of his bill, including the delivery and supply charges.
  Based upon our findings, ******************** has been properly billed by Major. Lastly, as of 2/16/2023, Major no longer supplies *** ********* gas service.
  Regards,
  
  **************************** ********** ********** ************************************************************************ **** ************ ********************************************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got envolved with major energy without my knowlage and they have been adding money onto my electric bill every month. I contacted my provided and they said they can reaolve this issue. My bill last month jan 2023 was $160. My bill for feb 2023 is $444 with the almost exact kw used.

  Business Response

  Date: 02/09/2023

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number ********.
  Upon receipt of the BBBs notice, *********************** concerns were reviewed by the Company. During our review, we found that electric account was enrolled with Major as a result of a Customer Assignment from Starion ********************** *******. (Starion).On August 31, 2021, a joint Major and Starion Customer Assignment Notice was mailed to ************** informing him that, pursuant to his Starion agreement, the electricity supply would be transitioning to Major approximately on October 4,2021. (Notice Attached) As such, the electric account became active with Major on October 7, 2021.
  Majors records show that **************** electric account was originally enrolled to Starion via Penelecs Referral Program. This program allows the utility to enroll current customers with participating suppliers. For this reason,the enrollment does not have a TPV as it was authorized through the utility.
  Attached you will find the Options Notice that was sent to ************** on November 4,2021, notifying him his fixed rate was set to expire, and provided options on how ************** could process a renewal. Because no action was taken by the expiration date, the fixed rate contract expired, and the account defaulted onto the Variable Month-to-Month rate plan.
  Multiple rate changes notices were mailed to **************, with the Company receiving no response as advised in the attached notices. 
  As a courtesy accommodation, for the two most recent rate increases, Major will provide rate adjustments for the rate change on his January and February billing cycle. The rate adjustment will be for the difference between the utility rate and the rate charged by Major. Upon completion of the adjustment, ************** will receive a refund in the form of a Pre-paid **** card via **** Mail.
  Lastly, wed like to confirm that on January 26, 2023, Major received a cancellation request from Penelec with the effective the same date.As such, the account is no longer active with Major. Based on our findings, the Company deems the enrollment to Major valid. 
  Best regards,
  ***** ******* * ********** ********** ***** *************** *** *** ******** ** ***** *******************************************************

• Initial Complaint

  Date:12/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company retroactively billed me for an entire month/billing cycle. For the billing cycle of November '22 every time I checked my PP&L online account it listed my current price per kwh at ****. When I got my most recent bill on 12/01/22 it was over $100 more than expected and listed the price per kwh as being **** for November billing cycle. When I called PP&L they told me the rate had increased to the **** rate on 11/29/22. Major Energy claimed that it had changed to **** on 10/28/22. I never recieved any notification that it was increasing to **** back in October and the rep from M.E. admitted they had just sent one out on 11/29/22 during the call. She just kept talking in circles around me and never addressed if they were legally allowed to change the rate at the END of a billing cycle and retroactively bill for an entire month like that. I demanded my contract be canceled immediately and she told me it would take 1-2 billing cycles, and that she was further escalating my call, someone would get back to me in 3-5 business days. I recieved a return call from the same rep about an hour later. She had "taken a look at my account" and suddenly they can process my account cancelation immediately (3-5 days) rather than the 1-2 billing cycles I was told ten times it would take, and then offered me a $25 pre-paid gift card "for my trouble". I told her yes, cancel the account immediately, but no, $25 wasn't going to cut it when they retroactively billed me for well over $100. I am awaiting a return call on my further escalated complaint. In the mean time felt that I should also escalate things on my end. I just don't see how what they did is legal and am sure they are doing it to other people.

  Business Response

  Date: 12/19/2022

  To Whom This May **************** is Major Energy Services, LLC.(Major or the Company) response to BBB Complaint Number *********
  Upon receipt of the BBBs notice, ***************************** concerns were reviewed by the Company. During our review, we found that on October 6, 2021, ************** completed the electric enrollment to Major via the Web. The account was enrolled onto a 12-month plan at a fixed rate of **** cents/kWh. Our records show that the account started service on October 14, 2021.
  
  Attached you will find the First Contract Renewal notice sent on August 23, 2022, to inform ************** that her fixed rate would expire on October 13, 2022. Additionally, attached is the Second Notice sent on September 13, 2022, informing ************** of her contract expiration date and the Variable Month-to-Month rate the account would default to if no action was taken at the end of the contract. Because no contact from ************** was received, the fixed rate contract expired on October 13, 2022,and the account defaulted onto the Variable Month-to-Month rate plan. 
  
  On December 1, 2022, Major submitted a cancellation request transaction to the utility per **************** request and it was accepted by the utility with the effective cancel date of December 7, 2022.
  
  Wed like to confirm that the invoice for the service period of 09/29/2022 to 10/28/2022 shows the average rate billed to **************, as she was billed at the fixed rate of **** cents/kWh for the service period of 09/29/2022 to 10/13/2022 and at the variable rate of ***** cents/kWh for the service period of 10/14/2022 to 10/28/2022. Moreover,wed like to confirm that cancellations may take up from 3-5 business days to be completed.
  
  Based on the information provided, wed like to confirm that ************** was billed correctly, and charges are valid with no credits or adjustments warranted. 
  
  Lastly, **************** account has been terminated since December 7, 2022.
  
  Best regards,
  
  
  ***** ******* * ********** ********** ***** *************** *** *** ******** ** ***** *******************************************************
  

• Initial Complaint

  Date:11/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is in response to a letter package received November 28th, 2022 from Major Energy addressed to my mother, *****************************. The cover letter, dated November 16, 2022 states "Thank you for signing up with Major Energy." This package includes; terms of service, explanation of service and a customer agreement page which is to be signed and mailed back.Early November Major Energy's door-to-door employees were in my mother's neighborhood without permission. When the property manager became aware of these people soliciting business, they were removed from the property. Some of the employees were able to fraudulently sign up a few residents by stating; they were with BGE, they were offering discounts on BGE customers bills and gift cards. Not once did they state they were with Major Energy, had NO affiliation to BGE and that signing up would ultimately switch your gas and electric service from BGE over to Major Energy without your awareness.The first time Major Energy was contacted, was November the 7th where I spoke to a representative named, ******* I informed him about the lies that were told by their employee to get my mother to sign up, and that everything needed to be cancelled. I also let him know that if Major Energy were to send any bills to my mother's home, they will NOT be paid. He confirmed that the enrollment wasn't completed, and that it would be cancelled. He advised me to contact BGE and give them the confirmation # he provided, to ensure that the gas and electric would still be under BGE. On November 14th a gas bill came under Major Energy. This caused my mother to contact Major Energy again. The same confirmation # was given to my mother, that had been given to me and she was advised to contact BGE. She did and spoke to a BGE rep who was made aware of the Major Energy scam. Her gas and electric have been successfully switched back to BGE but Major Energy is still on her BGE bill, a $2 charge from Major Energy. My mother has denied to pay.

  Business Response

  Date: 12/15/2022

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company)response to BBB Complaint Number ********.
  Upon receipt of the BBBs notice, ********************* concerns were reviewed by the Company. During our review, we found that *********************** electric and gas accounts were enrolled with Major via Door-to-Door solicitation on November 7, 2022. Our records indicate that the enrollments were completed and signed electronically for her electric and natural gas supply services to be switched to Major.  In addition to the electronic execution of the contracts, the electronic enrollment process includes an enhanced electronic verification process (ETPV), which is a series of questions sent to a customer via a link on their personal device;all of which must be answered and submitted by a customer for verification of enrollment (ETPV Attached). Throughout the ***** ****************** was made aware of the switch to Major, the terms of the contracts and her right to cancel which she then provided an affirmative confirmation of her understanding. Based upon our findings, the enrollments to Major are valid.
  The Company appreciates *** ******** feedback and would like to confirm that on November 18, 2022, the electric account terminated, and the gas account is set to terminate on January 1, 2023. To amicably resolve this matter, upon termination of each account, the Company agrees to adjust all of the charges billed to the utilitys rate and if a refund is due, ****************** will be refunded accordingly. 
  Lastly, we would like to confirm that *** ******** service address of ************************************************************ along with telephone number of *************, have been added to Majors Do Not Contact list.
  
  Regards,
  
  **************************;| Regulatory Specialist
  ******************************************* * ******** ** ***** **** ************ ********************************************************

  Customer Answer

  Date: 12/15/2022

  Better Business Bureau:
  
  Validity isn't defined as soliciting door to door in areas where you're not allowed to do so. It is not defined as your company being removed by my property manager when she became aware of your actions. It is not defined by your company being known to do these lack of permission door to door solicitations in communities that are predominantly elderly people. It's not defined by your employees lying about their intentions and affiliating themselves with bigger gas & electric companies when they're not. It surely isn't defined by the reviews and complaints, as well as lawsuits, filed against your company already. There's nothing valid about your company, aside from it being a problem and detriment to people and their lively hood.

  I can confirm that my mother's gas AND electric have been officially switched back to BGE as of last month. Therefore I have nothing else to say on this matter.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed I got switched over to major energy without my permission and I need 5r difference in 5r price I was paying paid and Ill be going back to CMP its much cheaper

  Business Response

  Date: 12/12/2022

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number *********
  Thank you for bringing ************************ concerns to our attention. 
  Upon receipt of the BBBs notice, *** ********* concerns were immediately investigated. During our review we found that on August 9, 2022, *************************** authorized to enroll her electric supply service to Major with completing a third-party verification call.  On September 1, 2022, the Company generated and sent the attached Welcome Letter, to the same address used to file this notice, which confirmed the enrollment and included the contract for the gas service to include confirmation of the $100 ETF. Based upon our findings, the enrollment and the charges billed by Major are valid.
  On November 25, 2022, Major received an inbound cancellation transaction from CMP which will terminate *** ********* electric supply account on December 15th.  Major agrees to waive the $100 ETF and will add *** ********* telephone number of ************** onto our Do Not Contact list.
  Regards,
    ***************************** * ********** ********** ***** ************************************* * ******** ** ***** **** ************ ********************************************************