ComplaintsforMajor Energy Services, LLC

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So as of today I had gotten an email saying I had somehow enrolled with Major Energy, I have absolutely no idea how they got any of my information. I contacted PPL who confirmed I was still with them and Major has no connections with them. I did not sign up for this, and if I somehow did it was unwillingly or was tricked Into it.

  Business response

  07/29/2024

  To Whom This May Concern:
  Major Energy Services LLC (Majoror the Company) provides the below response to BBB Case Number ********.
  Thank you for bringing ************************ concerns to our attention. Upon receipt of the BBBs complaint, ************ concerns were investigated. During our review, we found that on July 3, 2024, an individual who identified as ******************************* authorized the electric enrollment to Major via Door-to-Door representative associated with LCM. The electric account was enrolled onto a 12-month plan at a fixed rate of ***** cents/kWh which included a $5.99 *************** Fee and a $100 Early Termination Fee (ETF). Our records show that the account became active on July 11, 2024.
  
  The enrollment was completed via ***** which is a series of questions sent to the customer via link to their personal device which must be answered and submitted by the customer for verification of enrollment. As a general requirement,throughout the ***** the customer is made aware of the switch to ********************** and the terms of the contract in which affirmative confirmation of understanding was provided.  Additionally, wed like to confirm that the telephone number used to complete the enrollment is the same telephone number provided in the BBB Complaint. 
  On July 5, 2024, Major received an email from ******************** requesting an enrollment cancellation. On this same date, Major submitted a cancellation request transaction to PPL which was accepted with the effective drop date of July 18,2024.
  Based on the information provided, Major deems the enrollment valid. As such, no credits or adjustments are warranted. However, no ETF will be applied.
  Lastly, to avoid future solicitation, the Company has placed ******************** location and telephone number onto Majors Do Not Contact list.
  
  Please let us know if you have additional questions or concerns.
  
  Kindest Regards,
  
  
  ************************* * ********** ********** ***************************** ******** ******** *******************************************************
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Canceled Major Energy on April 25, 2023 Cancellation number ******************* Major charged me for *** and June at double the rate from (*****) to (0.149)Called June 13, ******************************************* ever calling, I am not making this up, rep stated they would cancel now. I spoke to a supervisor who stated they couldn't find record of the call so there is nothing they can do but cancel my service today. What about the overcharge on my bill when I cancelled way before my contract ended? Not acceptable.

  Business response

  07/01/2024

  To Whom This May Concern:

  
  Major Energy Services LLC (Major or the Company) provides the below response to BBB Case Number *********

  
  Thank you for bringing ********************* concerns to our attention. Upon receipt of the BBBs complaint, *********** concerns were investigated.
  
  Based on the Companys review, we did not find that ****************** contacted Major during the month of April.   The Companys records reflect that, on June 12, 2024, ****************** contacted Major indicating that she switched away and cancelled but she is still being billed by Major. She was informed that the account was still active and there were no notes regarding a cancellation request. On this same date, Major submitted a cancellation request transaction to the utility company (PECO), and it was accepted with the effective drop date of June 20, 2024, a date solely determined by the utility company.
  
  Additionally,for the second time on June 12, 2024, ****************** contacted Major regarding the alleged cancellation she requested in April and requested that we locate the call. As such, she was offered a call back within ***** hours for further assistance while we researched for any such call. Subsequently, Majors ******** Care Supervisor returned *** ******** call. ****************** was informed that there was no record of any calls with her phone number. ****************** provided a different phone number, however, still no records showed. Lastly,****************** provided an additional work phone number she could have used but was offered a call back to further research. 
  
  On June 13, 2024, Majors ******** Care Supervisor returned *** ******** call to inform her that our records do not reflect a call with the telephone numbers provided. Additionally, ****************** was further advised that our system records each time an agent accesses an account, and there were no records of any contact from her.
  
  Based on the information provided and the thorough research completed, wed like to confirm that no calls were located with the telephone numbers provided by ******************. If ****************** has additional phone numbers that could have been used, we ask that she provides them. As such, no additional credits or adjustments are warranted. Lastly, the account has been terminated with Major as of June 20, 2024.
  
  Best regards,
  
  
  ************************* | Regulatory Specialist
  *************************************************************************************************
  *******************************************************

  
  

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did call, I have a cancellation number, I am not making my cancellation call up as Major is implying.  Not satisfied, they need to adjust my bill to reflect the correct initial date of cancellation as April 24, 2024

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  07/11/2024

  Good afternoon,
  
  Thank you for providing and confirming all of the phone numbers. However, our records do not reflect any calls from April 25th with the provided telephone numbers. It is important to note that the cancellation number provided in the original complaint (Confirmation Number: *******************) is not a format Major would use. Our cancellation numbers are shorter, like the one provided to her on June 12, (Confirmation Number: *********). We believe there is a possibility that cancellation confirmation number was provided by her utility provider. Major considers this matter closed, with no additional credits or adjustments warranted.
  
  Best regards, 

  Customer response

  07/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  04/29/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received notice that this company was an energy supply company that had attached theirselves to my ppl account. I immediately called them and ppl to have them removed from my electric account. I had never heard of this company much less gave them my personal information to begin to use them for a 3rd party supplier. See, I honestly know better than to deal with these companies because theyre just making you pay them as well as your regular supplier. When I complained about them stealing my personal information and signing me up without my knowledge and consent I was told that I still had to pay them for the time they attached themselves to my account with out my consent. Now a month later, they have done it again. They are scammers and are taking peoples money and personal info for their gain. Please feel free to call me. I am currently out of the country. Due back Tuesday. I can afford you any information you may need.

  Business response

  05/13/2024

  To Whom This May **************** is Major Energy Services,LLC. (Major or the Company) response to BBB Complaint Number 21633140.
  Upon receipt of the BBBs notice, ****************************** concerns were reviewed by the Company. During our review, we found that on December 22, 2023, ************************************* enrolled her electric service to Major via a Web Broker. The account was enrolled onto a 6-month plan at a fixed rate of 9.19 cents/kWh. Our records indicate that the account became active on March 22, 2024. Attached you will find the Welcome Package sent. 
  On March 27,2024, Major received a cancellation request transaction from the utility with the effective drop date of April 2, 2024. As such, the account is no longer active with Major.
  Based on the information provided, Major confirms the enrollment was completed via a Web Broker, and not initiated by Major, as such, no credits or adjustments are warranted. 
  Best regards,
  
  ***** ******* |Regulatory Specialist
  *************************************************************
  *******************************************************
  

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hi my name is ********************************* and I manage ******************. We had signed up with Major Energy Services LLC (we were previously with *****) for our gas needs and the prices were ok for a bit but they shot up significantly in the last few months. Nowhere on our bill does it say what major energys prices are. Because ***** is still the supplier the prices on our bill are ***** prices. The math on our bill does not add up to the prices they are charging. I called to complain because of their lack of transparency and they said there was nothing they can do about it. For example on my bill for the period of December 16-Jan 18 my bill said I used ******* therms at a cost of **** per therm. Which came out to $330.60 after the price of the gas itself and other surcharges. Major energy charged me $1,360!! They charged way over $1 per therm but nowhere on my bill does it state their charges. It all seems very shady to me. It would be like me sending a bill to a customer of $360 for a catering order but then telling them they owes me $1,360. The math doesnt add up. I ended up paying only what the cost per therm on my bill stated but now they are saying that if I dont pay the balance they will shut off my gas. I have since switched back to ***** but they are saying i still owe this money. Major energy is engaging in some very shady business practices. I refuse to pay what they have overcharged me.

  Business response

  04/03/2023

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number *********
  Thank you for bringing ***************** concern to our attention.
  Upon receipt of the BBBs notice, *** ********* concerns were reviewed by the Company. During our review, we found that on 12/30/2021, the Company notified ******************** of his upcoming contract expiration date of 2/15/2022. Because we did not hear from ********************, the gas service supply rate transitioned onto a variable month-to-month rate plan.
  Regarding his bills and Majors charges, please be aware that the utility performs billing for its delivery charges and Majors charges for gas supply.  Major sends its charges to the utility, and the utility prints and provides the monthly bills to *********************  Majors charges were provided to the utility for billing periods from 12/16/2022 to 1/18/2023. Major does not separately bill ********************. Major encourages ******************** to reach out to us, contact his utility or he can visit the utilitys website to better understand the components of his bill, including the delivery and supply charges.
  Based upon our findings, ******************** has been properly billed by Major. Lastly, as of 2/16/2023, Major no longer supplies *** ********* gas service.
  Regards,
  
  **************************** ********** ********** ************************************************************************ **** ************ ********************************************************

• Initial Complaint

  01/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I got envolved with major energy without my knowlage and they have been adding money onto my electric bill every month. I contacted my provided and they said they can reaolve this issue. My bill last month jan 2023 was $160. My bill for feb 2023 is $444 with the almost exact kw used.

  Business response

  02/09/2023

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number ********.
  Upon receipt of the BBBs notice, *********************** concerns were reviewed by the Company. During our review, we found that electric account was enrolled with Major as a result of a Customer Assignment from Starion ********************** *******. (Starion).On August 31, 2021, a joint Major and Starion Customer Assignment Notice was mailed to ************** informing him that, pursuant to his Starion agreement, the electricity supply would be transitioning to Major approximately on October 4,2021. (Notice Attached) As such, the electric account became active with Major on October 7, 2021.
  Majors records show that **************** electric account was originally enrolled to Starion via Penelecs Referral Program. This program allows the utility to enroll current customers with participating suppliers. For this reason,the enrollment does not have a TPV as it was authorized through the utility.
  Attached you will find the Options Notice that was sent to ************** on November 4,2021, notifying him his fixed rate was set to expire, and provided options on how ************** could process a renewal. Because no action was taken by the expiration date, the fixed rate contract expired, and the account defaulted onto the Variable Month-to-Month rate plan.
  Multiple rate changes notices were mailed to **************, with the Company receiving no response as advised in the attached notices. 
  As a courtesy accommodation, for the two most recent rate increases, Major will provide rate adjustments for the rate change on his January and February billing cycle. The rate adjustment will be for the difference between the utility rate and the rate charged by Major. Upon completion of the adjustment, ************** will receive a refund in the form of a Pre-paid **** card via **** Mail.
  Lastly, wed like to confirm that on January 26, 2023, Major received a cancellation request from Penelec with the effective the same date.As such, the account is no longer active with Major. Based on our findings, the Company deems the enrollment to Major valid. 
  Best regards,
  ***** ******* * ********** ********** ***** *************** *** *** ******** ** ***** *******************************************************

• Initial Complaint

  12/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company retroactively billed me for an entire month/billing cycle. For the billing cycle of November '22 every time I checked my PP&L online account it listed my current price per kwh at ****. When I got my most recent bill on 12/01/22 it was over $100 more than expected and listed the price per kwh as being **** for November billing cycle. When I called PP&L they told me the rate had increased to the **** rate on 11/29/22. Major Energy claimed that it had changed to **** on 10/28/22. I never recieved any notification that it was increasing to **** back in October and the rep from M.E. admitted they had just sent one out on 11/29/22 during the call. She just kept talking in circles around me and never addressed if they were legally allowed to change the rate at the END of a billing cycle and retroactively bill for an entire month like that. I demanded my contract be canceled immediately and she told me it would take 1-2 billing cycles, and that she was further escalating my call, someone would get back to me in 3-5 business days. I recieved a return call from the same rep about an hour later. She had "taken a look at my account" and suddenly they can process my account cancelation immediately (3-5 days) rather than the 1-2 billing cycles I was told ten times it would take, and then offered me a $25 pre-paid gift card "for my trouble". I told her yes, cancel the account immediately, but no, $25 wasn't going to cut it when they retroactively billed me for well over $100. I am awaiting a return call on my further escalated complaint. In the mean time felt that I should also escalate things on my end. I just don't see how what they did is legal and am sure they are doing it to other people.

  Business response

  12/19/2022

  To Whom This May **************** is Major Energy Services, LLC.(Major or the Company) response to BBB Complaint Number *********
  Upon receipt of the BBBs notice, ***************************** concerns were reviewed by the Company. During our review, we found that on October 6, 2021, ************** completed the electric enrollment to Major via the Web. The account was enrolled onto a 12-month plan at a fixed rate of **** cents/kWh. Our records show that the account started service on October 14, 2021.
  
  Attached you will find the First Contract Renewal notice sent on August 23, 2022, to inform ************** that her fixed rate would expire on October 13, 2022. Additionally, attached is the Second Notice sent on September 13, 2022, informing ************** of her contract expiration date and the Variable Month-to-Month rate the account would default to if no action was taken at the end of the contract. Because no contact from ************** was received, the fixed rate contract expired on October 13, 2022,and the account defaulted onto the Variable Month-to-Month rate plan. 
  
  On December 1, 2022, Major submitted a cancellation request transaction to the utility per **************** request and it was accepted by the utility with the effective cancel date of December 7, 2022.
  
  Wed like to confirm that the invoice for the service period of 09/29/2022 to 10/28/2022 shows the average rate billed to **************, as she was billed at the fixed rate of **** cents/kWh for the service period of 09/29/2022 to 10/13/2022 and at the variable rate of ***** cents/kWh for the service period of 10/14/2022 to 10/28/2022. Moreover,wed like to confirm that cancellations may take up from 3-5 business days to be completed.
  
  Based on the information provided, wed like to confirm that ************** was billed correctly, and charges are valid with no credits or adjustments warranted. 
  
  Lastly, **************** account has been terminated since December 7, 2022.
  
  Best regards,
  
  
  ***** ******* * ********** ********** ***** *************** *** *** ******** ** ***** *******************************************************
  

• Initial Complaint

  11/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is in response to a letter package received November 28th, 2022 from Major Energy addressed to my mother, *****************************. The cover letter, dated November 16, 2022 states "Thank you for signing up with Major Energy." This package includes; terms of service, explanation of service and a customer agreement page which is to be signed and mailed back.Early November Major Energy's door-to-door employees were in my mother's neighborhood without permission. When the property manager became aware of these people soliciting business, they were removed from the property. Some of the employees were able to fraudulently sign up a few residents by stating; they were with BGE, they were offering discounts on BGE customers bills and gift cards. Not once did they state they were with Major Energy, had NO affiliation to BGE and that signing up would ultimately switch your gas and electric service from BGE over to Major Energy without your awareness.The first time Major Energy was contacted, was November the 7th where I spoke to a representative named, ******* I informed him about the lies that were told by their employee to get my mother to sign up, and that everything needed to be cancelled. I also let him know that if Major Energy were to send any bills to my mother's home, they will NOT be paid. He confirmed that the enrollment wasn't completed, and that it would be cancelled. He advised me to contact BGE and give them the confirmation # he provided, to ensure that the gas and electric would still be under BGE. On November 14th a gas bill came under Major Energy. This caused my mother to contact Major Energy again. The same confirmation # was given to my mother, that had been given to me and she was advised to contact BGE. She did and spoke to a BGE rep who was made aware of the Major Energy scam. Her gas and electric have been successfully switched back to BGE but Major Energy is still on her BGE bill, a $2 charge from Major Energy. My mother has denied to pay.

  Business response

  12/15/2022

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company)response to BBB Complaint Number ********.
  Upon receipt of the BBBs notice, ********************* concerns were reviewed by the Company. During our review, we found that *********************** electric and gas accounts were enrolled with Major via Door-to-Door solicitation on November 7, 2022. Our records indicate that the enrollments were completed and signed electronically for her electric and natural gas supply services to be switched to Major.  In addition to the electronic execution of the contracts, the electronic enrollment process includes an enhanced electronic verification process (ETPV), which is a series of questions sent to a customer via a link on their personal device;all of which must be answered and submitted by a customer for verification of enrollment (ETPV Attached). Throughout the ***** ****************** was made aware of the switch to Major, the terms of the contracts and her right to cancel which she then provided an affirmative confirmation of her understanding. Based upon our findings, the enrollments to Major are valid.
  The Company appreciates *** ******** feedback and would like to confirm that on November 18, 2022, the electric account terminated, and the gas account is set to terminate on January 1, 2023. To amicably resolve this matter, upon termination of each account, the Company agrees to adjust all of the charges billed to the utilitys rate and if a refund is due, ****************** will be refunded accordingly. 
  Lastly, we would like to confirm that *** ******** service address of ************************************************************ along with telephone number of *************, have been added to Majors Do Not Contact list.
  
  Regards,
  
  **************************;| Regulatory Specialist
  ******************************************* * ******** ** ***** **** ************ ********************************************************

  Customer response

  12/15/2022

  Better Business Bureau:
  
  Validity isn't defined as soliciting door to door in areas where you're not allowed to do so. It is not defined as your company being removed by my property manager when she became aware of your actions. It is not defined by your company being known to do these lack of permission door to door solicitations in communities that are predominantly elderly people. It's not defined by your employees lying about their intentions and affiliating themselves with bigger gas & electric companies when they're not. It surely isn't defined by the reviews and complaints, as well as lawsuits, filed against your company already. There's nothing valid about your company, aside from it being a problem and detriment to people and their lively hood.

  I can confirm that my mother's gas AND electric have been officially switched back to BGE as of last month. Therefore I have nothing else to say on this matter.

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I noticed I got switched over to major energy without my permission and I need 5r difference in 5r price I was paying paid and Ill be going back to CMP its much cheaper

  Business response

  12/12/2022

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number *********
  Thank you for bringing ************************ concerns to our attention. 
  Upon receipt of the BBBs notice, *** ********* concerns were immediately investigated. During our review we found that on August 9, 2022, *************************** authorized to enroll her electric supply service to Major with completing a third-party verification call.  On September 1, 2022, the Company generated and sent the attached Welcome Letter, to the same address used to file this notice, which confirmed the enrollment and included the contract for the gas service to include confirmation of the $100 ETF. Based upon our findings, the enrollment and the charges billed by Major are valid.
  On November 25, 2022, Major received an inbound cancellation transaction from CMP which will terminate *** ********* electric supply account on December 15th.  Major agrees to waive the $100 ETF and will add *** ********* telephone number of ************** onto our Do Not Contact list.
  Regards,
    ***************************** * ********** ********** ***** ************************************* * ******** ** ***** **** ************ ********************************************************
  
  

• Initial Complaint

  10/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On September 22nd, I was offered a way to reduce my electric bill with Major Energy. I was told that Major Energy would send me a package with the details of this offer in print within a week. I never received this package. I was also told I could opt out of this agreement within a couple days if I did not agree to the terms in the paperwork. 2 days later they called me and stated the agreement was not finalized so I opted out.They still charged my Electric Bill monthly $250.00-$600.00 above what I owe on National Grid.They are stealing my money and providing nothing in return and I would like to recover these damages and terminate them from attaching additional costs to my Electric **************Thank You

  Business response

  10/31/2022

  To Whom This May **************** is Major Energy Services, LLC. (Major or the Company) response to BBB Complaint Number *********
  Thank you for bringing ******************** concerns to our attention. 
  Upon receipt of the BBBs notice, *** ********* concerns were immediately investigated. During our review we found that *** ********* enrollment to Major was successfully rescinded and did not become active.  *********** has no record of any charges billed for electric consumption by Major.  If the customer feels as though this is not correct, pleas have ******************** provide a copy of the invoice in which she believes reflects the charges billed by the Company.  Lastly, please allow this response to serve as confirmation that *** ********* electric service will not be supplied by Major.
  Regards,
   
  ***************************** * ********** ********** ***** ************************************* * ******** ** ***** **** ************ ********************************************************
  
  

  Customer response

  11/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  08/31/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I cancelled my service within the 3 day window for it to be free and no charges (I canceled the same day) and their system still hasn't removed my account because of an "error". It's been 2 months now and I'm still not back with BGE, I call every month. My bill has consistently been 200+ over the usual amount until they finally cancel my service with them. DO NOT SIGN UP EVEN IF YOU HAVE A FREE 3 DAY CANCELLATION PERIOD.

  Business response

  09/12/2022

  
  To Whom It May ********************* you for bringing ********************* concerns to our attention.  We appreciate the opportunity to address the concerns brought before the BBB. Major Energy Services, LLC. (Major or the Company) provides the below response to BBB Complaint No. ********.
  Upon receipt of the BBBs notice, *** ******** concerns were reviewed by the Company.  We acknowledge that on 7/6/2022, ****************** enrolled his electric and gas services to Major.  On the same day, ****************** changed his mind about the services and requested to rescind the enrollments.  However, the transactions submitted to cancel the enrollments did not successfully process which resulted in *** ******** electric service becoming active with Major on 7/14/2022 and his and gas service on 8/1/2022.
  The Company would like to confirm that the cancellation transactions have been re-submitted and the local distribution utility has responded with the customers termination dates.  As determined by *** ******** local distribution utility, his electric service terminated with Major on 8/3/2022 and his gas service terminated on 9/1/2022. To resolve this matter, the Company will refund any payments received from ****************** for the electric and gas services supplied by Major.  ****************** will receive his refund in the form of a Pre-paid **** card within the next 4-6 weeks via **** Mail at the mailing address of ******************************************************* *****.  To ensure ****************** does not overlook his refund, the Pre-paid **** card will arrive enclosed within a 5x7 envelope with the return address of:
  ***** ****** ******* ************ ** *** **** ********** ** *****
  We sincerely apologize for any inconvenience this matter may have caused ******************.
  Best Regards,  
   
  ***************************** * ********** ********** ***** ************************************* * ******** ** ***** **** ************ ********************************************************
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩