Business ProfileforRobert Basil Buick GMC

So, the day before my birthday February 3rd 2023, my oil started leaking out my car(***** ****** 2013) and the oil light began to flash and beep. Long story short, the car would not hold the oil, I couldn’t even drive 1 block. I contacted Robert Basil where Id purchased the car from in 2020(It was/is still under warranty). They told me I could have it towed up there, which I did, the same day. Basil calls me ~feb.28th to tell me my car was fixed and ready to go. I picked my car up like the next day or so, after not having it back for not even 3 hours, THE SAME THING HAPPENES. Called basil to report the same issue my warranty just paid $4500 to fix with my $100 deductible. They had the car towed back to their shop the next day. I have not been in my car since Feb.28th, not to mention even on that day, I only had it for 3 hours. Majority of my conversations are with DENNIS-IN THE SERVICE DEPARTMENT, or a few occasions I spoke with JEFFERY-IN THE SERVICE DEPARTMENT. So Early March they tell me that it was a part under the engine that “is in the blind spot” that has a hole in it. They said I needed an engine cover. So basically, they have been telling me since March that the part has been ordered and they call weekly to check on the status. Granted, I’ve had 1 of their loaners ever since I utilized my 6-day credit with ally (Feb. 3rd 2023 minus 1 day). I’m tired of the run arounds. I feel like I’m being taken advantage of because I’m a female. Do you think they would actually keep a mans car for 7+ months? If the issue can not be resolved just say that! But don’t continue to tell me you are waiting on the part, and Covid is to blame for the delay (Jeffery)! Cut the ****. I’m a mother, I work, I’m in school and I’m still paying on a car that has not been in my possession in 7 months. This is not acceptable and I want everyone to know! Because I’m tired of running back in forth up there just so you can check the miles on the loaner. FIX MY CAR OR GIVE ME OTHER OPTIONS.