We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nutrition

Bloom Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a family sized nutr machine order #***** on August 28, 2023.On 9/20 I emailed asking for an estimated time on shipping. I received an automated message that did not give me answers. I inquired again on 9/20, 10/2, 10/16 Response on 10/16 said they were having stock issues, shipment damaged, etc. No real answers provided as to when I can expect my item. I have also contacted various time on their Instagram msg. At one point in Nov2023, I was offered their smaller machine, but declined. I have been waiting since the last actual response for any updates at all. Now it seems their website is offline, and they don't answer through Instagram messaging. They are still advertising on Instagram at this time, but offer zero customer support or service to my order which they have neglected to fulfill. It seems they're getting messages in their posts from others as well, which leads me to believe they aren't responding to other customers as well.

    Business Response

    Date: 02/14/2024

    Hi BBB,

    We are unable to locate this order under the customer name, email, or address. We also haven't received any emails from the customer. Can you please confirm if the customer purchased from our website - *************************************?

    Or maybe the customer purchased ********************** Nu elsewhere? Would you please let us know and we will rectify and resolve this issue as soon as possible.

    Thank you so much! 

    Customer Answer

    Date: 02/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Somehow I was led to this company in searching to contact regarding an order placed to Nutr Machine.  If this is not the company that owns nutr machine, I apologize, I have reached the wrong company. 


    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:10/30/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received my products

    Business Response

    Date: 11/13/2023

    Hi BBB,

    We responded to this customer directly on 11/2/2023 and never heard back if they received their order or not. 

    Our **************** team emailed the customer again on 11/13/23 following the complaint they submitted to the BBB to confirm if they have received their order or not. As soon as we hear back from the cutomer, we will do everything we can to make this right if they still have not received their order. We will either refund 100% of their order or replace their lost/missing items.

    Please view the attachment for all communication regarding this customer.

    Thank you so much! 

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/12/23 I purchase 2 cans of Bloom Nutrition products for a total cost of $71.99. After reviewing the ingredients I noticed it contained Sucralose which is harmful to my health and the product was not *** approved. On February 24 I called Bloom and had a conversation about returning the products for a refund citing the the items mentioned above. They agreed to a refund and gave me the steps I need to follow in order to receive a full refund. On March 2nd i mailed the products back to Bloom for a cost of $18.45 included the order # and proof of purchase in the package. To date I have not received a refund. I have contacted them several times by email since there is no phone number and all communication is done via emails. They keep sending me the same email saying to provide proof the product was sent. I have not received the products as being undelivered but they claim they never received it. PLEASE SEE EMAIL COMMUNICATION ATTACHED including proof of purchase. I am requesting a refund of $90.44 to finalize this issue. Thank you

    Customer Answer

    Date: 05/08/2023

    Better Business Bureau:

    At this time, I have not been contacted by Bloom Nutrition regarding complaint ID ********.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought 2 protein powders from the company. Tried the first one and about 5 minutes later was violently ill. I was very nauseous and had a terrible upset stomach that lasted for hours. A few days later wanted to give the other a chance and it had the same affect. I contacted he company and requested to send the products back for a refund and they refused by saying they dont take back open products. I spent $84 on products that i cannot use. I dont know if these products were expired and put in a new container and sold, but something is definitely wrong with them. I would just like the company to take some responsibility.

Bloom Nutrition is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.