ComplaintsforAtlantic Energy, LLC

• Initial Complaint

  03/29/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  At around 3:50pm on 3/28/2022, I had a representative from Atlantic Energy MD, LLC went door to door in my building. She said she was wanted to confirm a few thing about my energy account since they were sending out a package of bulbs to save energy. She was absolutely not clear about this being an in-person sales meeting to get me on their third party energy service. Unfortunately I realized what this was after the representative got me to click through and sign. On a call with my current energy provider (****), they confirm that Atlantic Energy MD, LLC are a third party company and that my provider had no working relationship with this company. Following their recommendation, I called Atlantic Energy MD, LLC on the same day to cancel this enrollment. The person on the phone said it was my account was cleared but refused to send me any confirmation in writing. Now I do not know what to expect and have to wait until my next billing to see if I got any extra charges from them. I want written confirmation from Atlantic Energy MD, LLC that my account with them was cancelled and that my information was removed from their system as I am not interested in their service.

  Customer response

  03/29/2022

  Better Business Bureau:
  
  The business e-mailed me this morning to confirm my enrollment has been removed from their system. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  03/21/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  A representative from Atlantic Energy came to my house a few months ago and said that he works for National Grid (which is my electric company), he said that national grid was offering their customers energy saving lightbulbs and that he will send me the lightbulbs via mail because they were all out at the time of his visit. He came into my home and actually counted how many lightbulbs I would need. He then said that he needed my national grid account number to confirm that I am a customer of national grid before this can happen and the whole time never discussed that I will be charged an extra energy service on my **** and that he was in fact actually an employee for Atlantic energy service and that they will be supplying electricity supply for a charge. So pretty fast maybe 4 to 5 months I have been charged by Atlantic company in extra supply charge for which I dont even receive because according to national grid only place requiring a huge amount of energy such as farms or big businesses need that extra electricity supply and I live in an apartment.

  Business response

  04/01/2022

  On  12/9/2021, an Atlantic Energy sales representative enrolled *************************** via an in-person sales meeting. The enrollment was confirmed by a signed sales agreement.  The sales agreement was authorized by an individual who identified herself as an authorized party, and it clearly stated that the customer would be enrolling with ******************** for their energy supply. The sales agreement states that Atlantic is not the customers electric utility but instead is a competitive retail electricity supplier. The enrollment was to be for a 24 month period at a variable rate. ************** contacted Atlantic Energy on 3/18/2022 to cancel her accounts. The accounts were canceled immediately upon request. The customers account was placed on Atlantics Do Not Call List. Atlantic attempted to contact the customer immediately upon receiving the ******************** complaint but was unable to reach her. Atlantic will refund the customer the difference in supply cost as compared to the utilitys rates for the three billing periods, as a courtesy. Thank you and please feel free to contact me if you have any questions or require any information.

  Customer response

  04/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  01/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I noticed that my PSE&G gas and electricity **** went up significantly in the last several months. When I took a closer look I found out that there is a third party in the ****, Atlantic Energy MD, LLC, that charges for gas and electricity supply. I have never signed up with them. The charges are about twice as high as those that I paid before. I check my previous bills and found out that in July ****************************************************** August 2021, they also added the gas supply charges. Since I never agreed to this contract or signed anything with Atlantic Energy MD, LLC, I would like Atlantic Energy MD, LLC to refund me the difference that I overpaid. Also, I want to remove Atlantic Energy MD, LLC from my gas and electricity ****.

  Business response

  02/10/2022

  On  7/14/2021, an Atlantic Energy sales representative enrolled Ms.Olesya Mykulyak via an in-person sales meeting. The enrollment was confirmed by a digital agreement.  The sales agreement was authorized by an individual who identified herself as an authorized party, and it clearly stated that the customer would be enrolling with ******************** for their energy supply. The sales agreement states that Atlantic is not the customers electric utility but instead is a competitive retail electricity supplier. The agreement was for a variable rate. At no point did Ms.Olesya Mykulyak contact Atlantic Energy at any point after the enrollment. Atlantic received a cancelation request directly from the customer's utility on 1/24/2022. The accounts were canceled immediately. Atlantic attempted to reach the customer in attempts to resolve this complaint but has been unable to reach her.

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A rep came to my door at about 5:50 pm on 01/18/22 stating is a provider or supplier for national grid and that they were sending out a package of bulbs to save energy and reduce **** I was unaware this was resulting in me signing up for a new supplier that is not needed and the sales man was misleading and in truthful I need this matter resolved asap they have all my information

  Business response

  02/07/2022

  ***************************** account was not sent in for enrollment. Atlantic received this notice and the account was already canceled prior to being enrolled. Thank You

• Initial Complaint

  01/13/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I never signed up for this service. Just happened to really review my utility **** and found the charges on there.

  Business response

  01/18/2022

  On  7/20/2021, an Atlantic Energy sales representative enrolled *************************** via an in-person sales meeting. The enrollment was confirmed by a signed sales agreement.  The sales agreement was authorized by an individual who identified himself as an authorized party, and it clearly stated that the customer would be enrolling with ******************** for their energy supply. The sales agreement states that Atlantic is not the customers electric utility but instead is a competitive retail electricity supplier. The enrollment was to be for a 24 month period at a variable rate, with an introductory rate of $0.099 p/kwh. **************** contacted Atlantic Energy on 1/11/2021 stating he did not recall enrolling with Atlantic and that his rate increased the last month of service. The customer stated he wanted to cancel his accounts. The accounts were canceled immediately upon request. Atlantic informed the customer that the rate increased the previous month and Atlantic would refund the customer the difference as compared to the previous rate, as a courtesy. The Atlantic supervisor left their direct contact information with the customer. The customer was satisfied with *********************** resolution.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  The provider known as Atlantic Energy raised my 36 month fixed rate within the first five months. As of today December 21 nobody is getting back to me about putting me back on the fixed rate contract that I signed June 14 of 2021. They did tell me they would mail me a check for the difference in last months billing but have not come to a resolution on keeping me on the fixed rate contract I signed with them. They keep telling me there was a reset and that there is nothing they can do about it. I believe their allegiance is to their shareholders and not to their consumers or customers . The resolution I am seeking is for putting me back on the 36 month fixed rate that I signed with them back in June 2021

  Business response

  12/30/2021

  On  8/18/2021, an Atlantic Energy sales representative enrolled *************************** via a telephone sales call. The enrollment was confirmed by a signed sales agreement. A copy of the sales agreement is attached. The sales agreement was authorized by an individual who identified himself as an authorized party, and it clearly stated that the customer would be enrolling with ******************** for their energy supply. The sales agreement states that Atlantic is not the customers electric utility but instead is a competitive retail electricity supplier. The enrollment was to be for a 24 month period at a fixed rate of $0.3037 p/thm. ****************** communicated that he wanted to remain at the rate of $0.3037 p/thm. Atlantic informed the customer that the rate changed in error and Atlantic would refund the customer the difference as compared to the original agreed-upon rate. Atlantic changed his rate back to the original fixed rate immediately. The Atlantic supervisor left their direct contact information with the customer. The customer was satisfied with *********************** resolution.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Atlantic energy illegally signed me up with their company, with no permission, to provide gas for my home. I received a much higher gas **** than my previous year around this time. I checked my ************** statements and saw they were listed as my gas provider. They can not prove to me where I agreed to their services. This is a scam that could easily go undetected. Im completely shocked at how a company can easily steal my identity to sign up for their services and take my money without my consent or agreement. They are the true definition of a scammer and a dishonest company.

  Business response

  12/29/2021

  On 12/9/2021, Atlantic Energy received a call from ***************************** regarding his account being enrolled by Atlantic Energy. We took down the customers claims and information and investigated the matter further. Atlantic was able to determine that the customer's account was enrolled in error. The customers information was immediately added to Atlantics internal Do Not Contact list. Upon receiving the BBB Complaint Atlantic immediately attempted to reach the customer to attempt and resolve the complaint. Atlantic was unable to reach and speak to ***************************** in an attempt to resolve his complaint. The customer was previously informed that his account was placed on Atlantics DNC list and he was refunded for the difference in supply cost as compared to his local utility companys rates. The customer was left with the supervisors direct contact information. Should the customer receive any other bills ********************** will gladly refund him his supply cost.

  Customer response

  01/02/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I will continue to say my complaint have not been resolved until my money is returned to me. As of 01/02/2022, I have not received anything. I also did not get any phone calls from them as they stated in their response. I would think they would at least leave a voicemail in this matter considering they took it upon themselves to enroll me with their company without my consent or should I say an error like they stated. I still don't understand how that can be done legally. I hope the BBB do their own investigation with this company considering the amount of complaints of people, like myself, who have been misrepresented. I would think more would be done other than putting me on a DNC list to resolve this matter. As if that's an easy solution for taking my information and money.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business response

  01/04/2022

  Atlantic Energy was able to speak to the customer on 1/3/2021. The customer stated he did not receive his check. Atlantic checked the tracking and the check was delivered on 12/27/21. This information was relayed to **************** who stated he never received it. The check was canceled and a new check was issued and will be sent out today. The customer has **********************'s supervisor's direct contact information. Atlantic will be in direct communication with the customer regarding the status of the check and any other questions and concerns the customer may have.

  Customer response

  01/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. As of 01/07/2022, I received a check from Atlantic Energy. I did finally speak with someone from the company who better explained their error. This is still unacceptable but at least they resolved the matter pertaining to me.
  
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  12/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  At 12/10/20121 at 6:30 in the evening a representative/salesperson had rung my doorbell. this individual whom I cannot recall the name of due to not properly presenting himself, claimed to had worked for a company called ATLANTIC ENERGY LLC. the representative for this company explained to me that the major energy company's that I use to get my gas electricity etc... are all outsourced by this company explaining Atlantic energy is the PARENT COMPANY of all energy for utilities in your area" and would request to ENTER INSIDE MY HOUSE DUE TO THE COLD TEMERATRE from standing outside my house TO DISCUSS the deals that I may qualify for. I WAS NOT FULLY CLOTHED DURING THE **** OF THIS ENCOIUNTER but the representative insisted to come in all the while I have a newborn baby in my arms and completely disregards the concerns I have about guests wearing face masks while standing within arms reach of my newborn baby. I had to explain to this individual multiple times to properly wear their facemask when entering my home. after this brief discord, the representative goes on to explain how he would like to see my most recent energy **** and collect some basic pieces of information from me to see how much I'm paying. and that enrolling in this service will bring my **** down and qualify me for certain deals I was never aware of during the tenure of my current subscription and told me this process would only take no more than 3 minutes the representative received the following information from me first name last name middle initial phone number email address energy **** account number ********************** **** customer number after all these items were collected the representative promptly left. further research shows i was being solicited into providing personal credentials to subscribe for another service that the user was unaware of. never allow strangers into your home

  Business response

  12/14/2021

  On 12/10/2021, Atlantic Energy received a call from *********************************** regarding an agent the customer ***** was representing ********************. We took down the customers claims and information and investigated the matter further. Atlantic was unable to determine which, if any, Atlantic Energy representative was in the area on the night in question.  The customers information was immediately added to Atlantics internal Do Not Contact list. Upon receiving the BBB Complaint Atlantic immediately attempted to reach the customer to attempt and resolve the complaint. Atlantic was able to reach and speak to *********************************** in an attempt to resolve his complaint. The customer was informed that his account was placed on Atlantics DNC list and no information nor enrollment was ever submitted for his name and account. The customer was left with the supervisors direct contact information.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was scammed!! These three people came to my house and said they were with ***** and national grid. I thought this was legit. After doing research I realized this is a scam. I was told I will still pay with ***** and national grid but through research online I realized this was a lie. I am in fear that my **** will be higher. and I will not be able to afford it. I have sent them the notice of cancellation immediately but they still have all my information, like account number, address, name. I did called ***** about how to prevent this happening. But they said they can only put a block on my account, if someone from them provide my information, the transaction still will happen. I will try to call them tomorrow morning to cancel the agreement.

  Business response

  11/16/2021

  On 11/10/2021, an Atlantic Energy sales representative enrolled ************************* via digital enrollment. Later that day the customer reached out to ******************** via email and requested to have the enrollment canceled out. The enrollment was canceled immediately upon request. Upon receiving the BBB Complaint Atlantic immediately attempted to reach the customer to attempt and resolve the complaint. Atlantic was able to reach ************************* in an attempt to resolve his complaint.The customer was informed that his account was placed on Atlantics DNC list. The customer was left with the supervisors direct contact information. The customer was informed that there will be no interruption of service with his local utility company.

  Customer response

  11/16/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** **
  
  
  
   
  
  

• Initial Complaint

  10/18/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I keep getting calls from Atlantic Energy, I asked them hundred times that I was not intrested so please do not call me anymore. Today I got another call, they harrassed me, threatened me got my SSN and then gave me Duke Energy credentials. I told them that I was happy with what I have and my daughter is the one who handles all my bills. They threatened me that they will cut my electricity if I am not gonna sign up with them, I disconnected my call thrice but repeatedly they called me and promised that if I signed up with them then they will not call me anymore. I want all guys around to be careful and want justice. they gave me a confirmation number ********. Thank you ! ******

  Business response

  10/21/2021

  On 10/16/2021, an Atlantic Energy sales representative enrolled *** ***** ******* via telephone sales call. The enrollment was confirmed by a recorded Third Party Verification Call (TPV). Upon receiving the BBB Complaint Atlantic immediately attempted to reach the customer to attempt and resolve the complaint. Atlantic was able to reach *** ***** ******* and attempted to resolve her complaint. The customer stated she did not make a complaint and that her daughter handles her bills. I informed Ms. Ratliff that her account was canceled and would not take service with Atlantic Energy. I informed her that her account was placed on Atlantic’s DNC list. The customer was satisfied with Atlantic’s resolution. The customer was left with the supervisor’s direct contact information.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩