Complaints

This profile includes complaints for Nissan of Queens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nissan of Queens has 3 locations, listed below.

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  Nissan of Queens

  9325 Rockaway Blvd Ozone Park, NY 11417-2446

• 

  Nissan of Queens

  8524 Rockway Blvd New York, NY 11417

• 

  Nissan of Queens

  8020 Rockaway Blvd Jamaica, NY 11416-1135

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Nissan pathfinder rock creek edition 2023 my engine light came on, then my car started making sound, then on Feb 4th i was driving f on the i95 and the engine shut down in the middle of the highway, I had to call the i95 tow company to tow my car to the Nissan of queens service ,when the check it i need a new engine, I had a third warranty covered it but i had to pay 750 for tow, and ****** for parts that I'm not responsible for, I requesting a refund for those amount, they told me they can't do that so I need BBB to help me please. **** ********.

  Customer Answer

  Date: 03/15/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Nissan of Queens regarding complaint ID ********.
  
  Sincerely,
  
  **** ********
  

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Theres a recall for my 2021 Nissan Sentra which is currently faulty. I almost had an accident on the highway on 7/1/2024. This issue needs to be resolved as soon as possible but Nissan of queens has not done so even this I have take my car to them in 3 occasions, I believe Nissan of queens sold me a lemon car

  Customer Answer

  Date: 07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *******************, I'm filing a complaint against Nissan of Queens (********************************************************) for overcharging me for a basic used 2021 Nissan Altima SV on April 11, 2023. The car was worth $ ***** in 2021 throughout 2 years it got a depreciation of 5,65%. When I financed it they charged me $40574.93 plus my $2500 down payment. I have to pay $12267.31 in interest even though the salesman showed me on the sticker that the price of the car was $26800 plus tax which would be maybe $29500. At that time I was worried about the APR of the loan they told me, they got a good APR but they did not disclose the whole price they gave me the paper to sign so quick and after I signed everything and took a closer look I saw that it was that much money I argue they said it is an altima ****** Now the car is worth $18500 and I can not trade it in because I have an extremely high amount of money left to pay on the loan about $37600. On top of that, that car is giving me problems, the next 2 months after buying the car I had to replace the battery, and for the past weeks of this year, I had to change an axle something related to the transmission I think. I talked to Nissan Finance about the loan asking them if they could lower the amount or the interest on the loan because I have a loan on a car that doubled the car value. I went to a dealership to trade in the car, they told me that this was unfair for a dealership to charge me that much money on a basic 2021 Nissan Altima SV. And they told me let's say we give you $17000 for your car you will still owe half of it on the loan we can not roll that amount on the new car cause it is too much. I would like you Sir/madam to help me lower the amount of the loan by making Nissan Queens pay the extra they charged me on that car thank you.

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a lease from Nissan and went to buy out my lease. They kept me there for over 3 hours even though there were almost no other clients there. They continued to tell me a dollar amount that I would pay per month and the number of months I would be making the payment. After 2.5 hours they sent me in to their finance department to sign the contract. When presented with the contract, they had raised the monthly amount to over double what was originally told to me and doubled the contract term from 36 months to 72. They claimed their sales person was "new" and didn't know what he was saying. I ended up telling them I was leaving but they worked with me to get my payments down to the original promised amount. They also had my vehicle value off by almost $6,000. My original buy out was $9K but they had charged me $15K. It was only when I asked for the breakdown that I found out their error. After signing the contract with the updated terms, I left and checked my credit report a week later. They reported almost $10K more on the loan and again, double the monthly payment of the contract terms. Nissan called me to ask me to come back to their office due to this error. I believe this business is extremely negligent and incompetent in how they handle their services.

  Business Response

  Date: 10/21/2022

  Our business manager made an error which we caught and resolved.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to get my new 2021 Nissan Rogue serviced on May 12, 2022 and one of the employees ended up damaging my car at the service shop. When I confronted them about the damage, they asked me to stay while they send my car to another place to get repaired. They didn't repair, they pushed the bumper dent out and whichever tool they used to push it out left a bubble on the outside and after that they just paint something over it to hit the scratches which faded away after less than an hour. So I called them back and they said I am going to have to leave my car for couple days so the paint car dry and they gave me no replacement vehicle for that duration. I just sucked it up and left it. I come back to pick it up and the scratches are still there. Then they tell me they are going to replace the bumper, so more days without me having my car. Again, I said alright. So after they put a new bumper, 20ish days after i happened to notice the bumper popped out. So I scheduled an appointment with the service shop to get that fixed, along with one of my tire issues which I've told them about multiple time and they say don"t know how to repair it or whats wrong with it. When i got to the counter the receptionist told me I would have to pay out of pocket to repair the bumper outside and they don't take responsibility for any thing after it leaves the lot. So I told them their fault that my bumper got damaged, so she calls the manager and who says that its supposed to be like that, when I know it didn't used to be like that. He completely refused to do anything and even goes to claim that the original damage to my bumper didn't even happen there. If that was the case why repair my bumper and send it to multiple shops. After that he told me to leave and that he won't service my car. I asked him if you cant fix the bumper, look at the tire, he said "no, you didn't come in for that". when in fact, in my appointment it stated both reasons for my visit. I bought this car new from NoQ.