ComplaintsforShamrock Chimney
Chimney Repair
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Complaint Details
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Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had someone out to do 3,100$ worth of work on 6/10/24 to my chimney including the flashing at the top which is causing a leak on my first floor according to my contractor. They did everything the same day, took my money, and were done in like 2 hours. The leak is STILL happening and I've called them back to ask someone to come back out 5 times, 5 times they have told me someone would come by and if not I would be contacted to reschedule, and so far every time ***** has shown up to take another look at the flashing on my chimney. They said they forwarded the case to their manager today, but I don't believe them at this point. This project cost more than I make in a month and it disgusts me that they seem to have just taken my money without solving the problem I hired them to solve. I feel extremely helpless.Customer response
08/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Shamrock ********** worked on two chimneys in our home. We got leeks on both after their work and for almost three months I have been calling them and gotten no answer to my demand. I like them to come and inspect their work and fix the leaking chimneys.Customer response
04/30/2024
At this time, I have been contacted directly by Shamrock Chimney regarding complaint ID ********, however my complaint has NOT been resolved because:
[Your Answer Here]
shamrock chimney without appointment and I was not home. They called me at that moment to ask what was the problem and they were gone when I came home. I did not hear from them anymore and nothing was fixed.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Customer response
05/23/2024
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We called Shamrock chimney, and they came out the same day on 11/8/23. They did the work the same day too. They installed an incorrect size liner, didnt connect water heater to the correct flue, the sealing on the chimney that they did washed away, and closet is still leaking due to this. The water heater not connected safely which is a safety issue but we are not within code in many areas. We now need to spend money to fix everything to become within code as if nothing was done in the beginning. We had a chimney inspection on 11/27/23 by Ultimate Chimney Sweep who formed us of these issues, and didnt pass. We have reached out to Shamrock chimney many times and have been told we are on the schedule and someone will come out to fix these issues, they never showed up. At this point we need a refund as I dont trust Shamrocks service and have spent more money fixing the issues they created. I have photos that the chimney sweeping company took as well if those are needed to show items were not installed correctly.Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On December 16th, 2023, I hired Shamrock Chimney to repair a water leak that was in my fireplace.The work was completed in two days which involved re-pointing of the Chimney, installing a new dampener and a new liner on the gas side of the Chimney. The leak has not been fixed, they have been back a few times but the issue has not been corrected. Today they called me and said that I should not call them again and the hung up on me. I would like to get my money back so I can hire another contractor to fix the issue.Customer response
02/20/2024
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
Sincerely,
*****************Initial Complaint
10/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
July I hired Shamrock chimney to fix chimney. The company kept cancelling & rescheduling but finally came out. The technician was ************* They said the chimney needed to be relined, a cap replaced on the top, They returned the next Saturday (late) & supposedly put in a liner & fixed the basement connection by switching to a new hole. Slathered that with concrete, wall and supposedly replaced the cap on top of the chimney which they glued to the roof & ruined the new roof job, shingles off, concrete everywhere. Not only that but it seems that they only put a top piece in liner in and skipped putting a whole liner in which is a common grift according to the chimney people that came & inspected everything. However it was nothing you could see or know as a regular person so I called them back to do my wood stove. They dodge calls & cancelled appts for two weeks until the finally showed up at 5:30pm on drugs. High, so bad that their blue eyes glowed because of the red ring around the Iris. told me they had a hard day due to van breaking down promised ok to work. called my neighbors over cause dont trust them. ******** looked at their work and stated there was no liner in the chimney. ***** gets defensive. My neighbor points out liner they are using for ********* wont last. Come to find out it was a cheap dryer tubing. Crunchable. They squished the tubes into each other. Affixed to wall. Can longer use chimney. covered with concrete so you cant tell. Big hole in back per fire chief. They were in my house till 3am. ***** left his phone. when I opened the door to give it to him he had only Boxers on. His wife was asleep in car. I ended up having to work & lift the wood stove myself 7 times (cancer patient with a heart issue) dropped his wifes phone that he used for a flashlight down chimney. Destroyed wood pile. Left trash. Wife left dirty tampon in yard. Concrete destroyed floors, tables, door yard. No cover. Wood stove doesnt work. Rain coming down chimney.Customer response
11/25/2023
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
DO NOT USE SHAMROCK C&C **** Chimney!!December 18, 2022 Shamrock C&C, **** out of ********* ** came out to replace the liner that connects to our furnace **** after discovering that the existing furnace **** had disintegrated (clean-out was full of debris)So the liner was replaced and they also told us we needed a new crown at the top and needed to extend it 6" with a ************** clay **** and put a new cap on top of that. which they then proceeded to do.We paid them $2750 with a check and they were done after maybe 1.5 hours of work.Fast forward to this fall (October 2023) and we go to use the woodstove on a chilly night and couldn't seem to get it started and when it finally did start - water and steam started sputtering out into the room thru the vents at the top of the woodstove insert. Turns out the top of the stove has a lip around the edge and it was full of water! **** inspecting the clean-out in the basement, we found it was wet too and had been leaking into the furnace room! Granted it has been a very wet and rainy Fall - but that should not matter. We had lived here 27 years and NEVER had a problem with even moisture, let alone water getting in.These people are supposed to be Chimney experts and professionals...they will not even call back. They did a shoddy job and now apparently will not stand behind their work. I guess they only want new customers who they can do sub-par work for...and count on no one taking them to small claims. Cannot get photos of work since we don't have a ladder tall enough to take photos.***** us for not checking the BBB site BEFORE hiring!At this point, not sure we want them back out here...I guess were out almost 3K :(Customer response
11/12/2023
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
***************************************************Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Shamrock C&C **** installed 2 chimney liners in 2 separate chimneys at my house on 9/3/21. My energy supplier performed an inspection of my furnace on 8/21/23. They discovered that one of the liners leading to the propane supply was installed correctly. The second liner in the chimney leading to the furnace could not be seen as it was left dangling in the chimney out of sight. Most importantly, it is this chimney leading to the furnace that needed the new liner to cover the build-up of creosote, etc. Photos taken at the time of the inspection on 8/21/23 clearly show the build up in the chimney with no sign of the liner.A lady at the Shamrock office said on the phone that the company would set up an appointment for an inspection, but I have never received a call and they keep giving me excuses. The owner, ***************************** (Mobile ************) who actually did the work, will not answer my texts or phone calls. They just keep putting me off. And I will need to light my furnace soon. At the moment I believe the hanging liner is creating more of a problem than it ever solved.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Poor quality job done by Shamrock C & C *** On January 23rd 2022, rainwater was leaking into my master bedroom and attic through the chimney. Two staff of Shamrock Chimney came over, determined the issues with the chimney and supposedly fixed it for $2,400 on Jan. 24th 2022 in about 3 hours. The main tasks were to repoint the top of the chimney, change of the cap, repair the flashing.In May 2023, I had again rainwater leaking into the attic. This was problematic as I had new insulation material in the attic that should not get wet. I called but no one replied and got back to me. I ended up using another company to assess and fix the problem. They determined that the step flashing in the chimney wall was not fixed correctly and the aluminium used was not of good quality.I incurred $3000 expenses to have the step flashing around the chimney redone and have the inside part of the chimney in the attic fixed.I seek a partial refund of $1,000.Thank you.Customer response
09/18/2023
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/27/23 Shamrock appeared at my home for a $75 chimney cleaning. The workers ************* claimed there was a presence of creosote that was a fire hazard. The cost of a chemical removal was $650. They also claimed the chimney bricks, crown, and other items were damaged. By contract, I authorized the total cost for all work at $1500; including waterproofing & repairs. Plastic garbage bags were placed around the top of the chimney and around the bricks while the concrete dried. The workers were to return the next day. Despite, numerous phone calls, text messages, and certified letter they have not returned., (to date Aug 24). The chimney elevates 2 stories where the plastic bags remain an eyesore to the neighborhood. Splattered concrete residue is also visible. It is unknown if the work was done or in good workmanship because it is covered by the garbage bags. On rainy days, I smell creosote in the house. A Fire inspector was consulted but he was reluctant to remove the plastic bags and inspect the work because he believed any ill craftsmanship will be blamed on his inspection. He suggested the inspection occur after the work is completed or when I am ready to proceed with the litigation. Nevertheless, the fire inspector commented that the concrete work that was visible is thin and will probably crack in the winter.Customer response
09/19/2023
Better Business Bureau:
At this time, I have not been contacted by Shamrock Chimney regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 22nd, 2020 I had a "stainless steel 9x13 locktop damper" installed on the top of my chimney which had an electric fireplace in it. Shortly afterwards, during a rain storm, I noticed water running down the interior chimney into the electrical fireplace setup. I called Shamrock Chimney ***************) and informed them of the issue and they said that due to the high amount of rain that accompanied the rain storm water may have blown in horizontally. I was told to keep an eye on it throughout the next few rain storms and to call back if the problem occurs again. I monitored the fireplace throughout the next few months and saw that every time it rained water would run down the interior of my chimney. I called Shamrock Chimney to inform them that the problem still ongoing and was told to email their service department at ********************************* After making numerous calls and sending numerous emails, the problem has yet to be resolved.
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Customer Complaints Summary
55 total complaints in the last 3 years.
20 complaints closed in the last 12 months.