ComplaintsforNissan 112 Sales Corp.

• Initial Complaint

  01/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was purchased on 3/04/2022. The total sale price of the vehicle was $29,433.75. My boyfriend and I purchased a car from Nissan 112 in March of 2022. He first saw the car without me, and gave the salesman a down payment to hold the car until I was able to see it a few days later. When we arrived a few days later to pick up the car, the manager told us that the original car that we had put the down payment on it could no longer be sold, but they had another vehicle that was identical. First of all, the vehicle was not identical. There was about a ****** mile difference , as well as a difference in the tires and rims. We expressed out frustration about it, and although nothing was done to compensate for there error, we left with the new vehicle. Fast forward to January of 2023, I stopped at a tire center because one of my tires was low on air. After the mechanic plugged my tire, he told me that all 4 of my tires were mounted incorrectly and that they barley had any tread left on them and needed to be replaced. He explained to me how the tires being mounted incorrectly could affect the wear and tread on the tires. I was extremely frustrated because I know that there was no way my tires could be shot in less then a year, and how did someone at Nissan not notice that all 4 tires were mounted incorrectly? We returned there on January 7th, 2023 to tell them the issue and nothing was done to resolve it. No one in the dealership can take ownership for there mistakes, not even an apology was given. Clearly there was an issue from the beginning , when they told us the original car couldn't be sold ( most likely they sold it to someone else), we should have taken that as a red flag. I would not recommend Nissan 112 to anyone in the market looking to buy a new car. Bring your business elsewhere.

  Business response

  01/09/2023

  ********,

        We're sorry you feel you were misled, but we would like to clarify a few things. 
  An issue was found with the original vehicle you had wanted to purchase that deemed it no longer sellable , as we stand behind every vehicle that leaves our lot, we will not sell something that does not meet Nissan 112s standards. 
  Just prior to you purchasing the vehicle two of the tires were replaced and the other 2 tires are originals from the factory. The probability that both the Nissan factory and our dealership improperly mounted all 4 tires is highly unlikely. The 2 tires we replaced just under a year ago and should not need to be replaced again unless the vehicle has excess mileage or something happened to cause the alignment to be off.  When you spoke with our service manager Saturday he explained that the 2 tires passed inspection when you purchased the vehicle and that tires are a wear and tear item that you are responsible for, especially 11 months after the purchase. He also left you a voice mail today, please give him a call back at your earliest convenience.

   

  Thank you,

  ***********************

  Customer Relations Manager

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought my 2014 Nissan Armada to Nissan 112 for repair of broken rear glass hinges on Oct. 26. 2022. I supplied the parts. They had the the truck for 2 days. It was dark when I picked up the truck. The next day in the light I saw the metal hinges that attached to the glass were loose and the glass door was wobbly. Also a valance that went over the door had been pried up and hold down clips had been broken. As per another Nissan dealer the valance needs to be removed to effectively due a proper repair. It was evident by the pry marks that it had not been done. I spoke to the service advisor ******************************* who told me to bring the truck Oct. 29, 2022. They had it for another 2 days. Nothing was repaired and there appeared to have more scratch marks around the valance. ******* told me they were having problems with the glass repairman who did the work. ******* told me to call back Nov. 12, 2022 he would talk to another mechanic. No reply. I called Nov. 14, 2022 I was told mechanic was not in and ******* would call back. Nov. 15, 2022 ******* called back and said bring truck in on Nov. 16, 2022. Truck was there for a half day . Could not tell if anything had done. I was told a special tape needed to be ordered. No reply if part came in. On Dec. 1, 2022 left 3 messages with service manager ***********. No reply. On same day left message with general manager ***********************. No reply. The truck still is not fixed. There have no return phone calls or emails from Nissan 112. The bill was paid promptly at the first service. Invoice number ***********

  Business response

  12/21/2022

  I am glad that you and our Service Manager came to an agreement that satisfies us both.

   

  Have a great holiday!

   

  ***********************

  Customer Relations Manager

  Customer response

  12/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I read the response from Nissan 112 and there was no resolution of any kind. I returned a phone call on 12/20/2022 to *********** service manager. He said that he had no knowledge of the repair problem and could I explain what happen, which I did. I also told him I had another shop repair the problem with my vehicle that they had created and sent him a receipt showing completion. He said he would get back to me and that is where the conversation ended. He has not contacted me in any form or fashion. I attempted to contact him on 12/22/2022 three times. No response. I also attempted to contact *********************** , the person on your email who sent a response to BBB. No response. As of this time no resolution  or refund has been offered by Nissan 112. This company has performed shoddy workmanship and need to be responsible for their actions to remedy the complaint.    Thank you.     Sincerely, *****************************

  
  

  
  
  
  
  
  
   
  

  Business response

  01/19/2023

  ******************,

  We are very confused as to your most recent rejection to your BBB Complaint stating there is no reason to involve *************** that you hired to fix the issue.  We have a copy of the receipt given to you buy the repair shop you brought the vehicle to and stated that you had them fix your vehicle already. This is what you wrote in your first rejection:  "I also told him I had another shop repair the problem with my vehicle that they had created and sent him a receipt showing completion." That being said, we have a check waiting at Nissan 112 in the amount of $490.59 for the repairs you have already have completed. You will need to come in and pick up this check and sign a release.

  Thank you,

  ***********************

  Customer Relations Manager

  Customer response

  01/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The first I was notified that a check was ready was the email I received 1/19/23. I called *********************** the same day and arranged for a meeting the next day, This is the first time I was able to talk to anyone from Nissan 112 since 12/20/22 when I spoke with ************  Since that date I left 11 voice messages with no response.  I am rejecting the check because I was told by *********** on 1/20/23 that I would have to sign some sort of non disclosure statement. I was uncomfortable with signing because I didn't have a lawyer present to advise me and the statement said I could not communicate in any way with anyone about the repair.  I felt this was a violation of my constitutional right to free speech especially about a repair that Nissan 112 did not complete properly. How can can a car dealer try to take away my rights?

   

  
  
  
  
   
  

  Business response

  01/24/2023

  ******, 

   

  Regardless of if you received the messages that were left for you, they were left for you. When you and I spoke to make arrangements for you to come in and pick up the check, I told you that you would need to sign a release before we released the check. I explained exactly what it entailed when you asked, this was NOT a surprise to you. This is the policy of our organization, and no check will be released without it. I also told you this on the phone. It is a standard legal release that protects both parties and does not infringe on your "constitutional rights" as you stated at the dealership. If you would like to come in and sign the release so you can pick up your check; please email me at **************************** and I will be happy to arrange another meeting. If not, there is nothing else that we can do and we wish you luck. 

   

  ***********************

  Customer Relations Manager

• Initial Complaint

  10/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dealership attempted to claim *** sales tax rebate for themselves. Misrepresenting actual price of car to customer

  Business response

  10/21/2022

  **********************, 

   

  
  As was explained to you last night, several times, ALL rebates and incentives are assigned to the dealer. As a consumer here is no possible way for you to collect the state tax rebate. We had removed the rebate from the price of your vehicle and repeatedly explained to you that we were NOT taking another $2,000 off the price of the vehicle. It is unfortunate that you were unable to accept what we were telling you. I have attached a link that you can copy and paste AND  a screen shot from the *** clean drive rebate website stating everything you were told is 100% factual. If you would like to purchase the vehicle at the terms that were presented to you, please reach out to your sales associate to see if the vehicle is still available. 

  *************************************************************************************************

   

  Thank you,

  ***********************

  Customer Service Manager

    

• Initial Complaint

  08/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2022 nissan rouge platinum from Nissan 112 0n 06/25/2022. I was quted by the salesman monthly payment of low sixes. I went to finance and wound up with a payment in the high eights. I asked to see the paperwork for the purchase price of Rouge and I was told it would be sent to me when it. was registered. I signed blank paperwork and took possession of new vehicle. I am still waiting for bill of sale ad disclosure of all discounts an trade in. NISSAN 112 has done this to me before it seems to be a common business practice . I have had to be a pest before to get paperwork but for some reason this time I am being avoided and it has been over one month since the purchase. Please assist us since we were lead to believe we would get promotional discounts, repeat customer discounts and veterans discounts as an ************** $19,000 trade-in and yet our financing amount according to our bank loan is $51,000, We are asking for an explanation and have contacted our salesman and management and left messages to no avail.

  Business response

  08/30/2022

  ******************,

   

  We are so glad that you were able to come in and speak with **** and **** and all the figures were explained to your satisfaction. We are still waiting for your touch up paint to arrive and once it does you will hear from ****. Thank you so much and we appreciate your loyalty! Have a wonderful week!

   

  Sincerely, 

  ***********************

  Customer Service Manager

• Initial Complaint

  06/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my 2020 Nissan Pathfinder for service on April 28th, 2022 and noticed damages to my vehicle that morning. I went home and parked my car and used my other car. My car was at home the entire time. I took a pic of the damage and went straight to nissan 112 for questions. I ask if they took pictures of any damages prior to service, I even asked another service writer there they said yes. They said they will call me back with the results that are stored at another facility. Day after day, week after week nothing but excuses and waiting game. I would go down there, they would say they need more time. Then my last visit ended in, they can't prove it happened in the shop. How is it that one minute you waiting for them to send you video or camera proof that a service tech should have noted down or taken a pic. That is what they said they were waiting for. To now nothing. I am a auto service writer. I take pics of every damage during my write up service. So that just in case a customer decides to complain about a damage to their vehicle post service. It is proof that the damage was there before service. We can show them in a photo date and time stamped. So why can't a huge company like nissan 112 not be able to show me the same proof. All that I have asked from them is to show me the pic the service writer took of my rear bumper damage prior to service that is all. If there is no pic then there was no damage and they should be held liable to the damage to my vehicle.I want answers the same way my company handles it, I want nissan 112 to handle it. My car is a lease, they don't want to fix it because when I return it, they won't care but I will not be dealing with nissan after this and I want my damaged fixed or prove it was there. I used my car the night before and put my groceries in the trunk. I would have seen the damage.1st pic is the damage 2nd pic how many miles I used the next day after service going back to the dealer to show them my damage.

  Business response

  07/14/2022

  **************,

   

  **************,

  We have received and investigated your complaint and we assure you that the damage was not done at Nissan 112. ALL of your repairs done by Nissan 112 were in the front of your vehicle, we were not near the rear of your vehicle. If you look at the photo attached the damage looks to be a puncture hole and there is NO damage to your bumper (ie; as if something hit your vehicle from the rear). 

  We wish you luck in the remainder of your lease. 

  Thank you,

  ***********************

   

   

   

   

   

  this customer brought their vehicle in for an alignment and a warning light on the dashboard. the customers vehicle needed a front distance sensor and an alignment. this customer has tried to speak with ****** **** **** and myself trying to claim we damaged her rear bumper. when she sent the picture it was a ***** **** in the rear bumper directly in the middle. i explained to the customer that there is no way that happened here and that there is damage on the rear bumper. the customer stated it happened here. i explained none of the damages happened here and the customer had a tow hitch attached to the back of the bumper. the customer has been trying to get us to pay for the bumper assy and we declined any repairs. we did not work on the rear of the vehicle nor did we damage the vehicle. i showed the customer the damage to the bumper looks like a ***** **** or and sharp object hit it. the customer works for a repair shop and is trying to get us to pay for the damage to her bumper

• Initial Complaint

  05/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My current lease car has come to an end, and I wanted to purchase it out, I purchased my current 2019 Nissan Rogue VIN ***************** lease out using Nissan 112 as my dealer on Feb 11, 2022, I paid using a certified check, I know it takes ***** days to get the title, today is May 20, 2022, it has been more than 45 days, I have called, I have emailed Nissan 112 to find out what is going on with the title, they took my money and no one seems to know what is going on. This is ridiculous, I have to chase them around, to take my money it was very quick for them, but to find out where is my title they are playing games.

  Business response

  06/07/2022

  Hello *******,

   

  We apologize for the delay. We have reached out to DMV and they processed your original title incorrectly. It has been rectified and a new title was mailed to you on May 31st 2022.

   

  Thank you for your patience,

  ***********************

  Customer Service Manager

• Initial Complaint

  10/25/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently traded in my Nissan Maxima that I had purchased there. I traded in for a 2018 Infiniti Q50. Long story short I was told I would be paying $500 a month and now I am paying over $750 a month. Due to the finance dept in back making empty promises. Aside from that the service dept is atrocious. Not only have I had employees basically insist I tip them, they have scratched the life out of my rims. Infiniti’s come with wheel locks for the tires. You would think the people who sold me the car would know this information. Instead they destroyed my rims in the process and realized after. Instead they do nothing about it as usual. I also have receipts that I brought my car there for an issue with the tire because it kept losing air upon me leaving with the car. Instead they never fixed it and they moved the tire to another spot on the car thinking I would not notice. Pretty amazing they are. So today when I’m at a different place getting my tire patched, I check the trunk and realize they never even gave me my spare tire or the jack and any tools that are supposed Come with my Infiniti Q50. Everytime I had brought my car there for my Maxima is had been a constant issue. They have only worsened over time. The service dept sucks in plain English and the sales Gran should of never lied to me and said he had the car inspected and checked over before it left the lot. no one ever does their job at this place and it’s always the customer that suffers. All they care bout is their commission checks. It’s sickening.

  Business response

  10/25/2021

  *** *****,

  I have received your compliant and have spoken to our Service Manager, Mo and I am attaching the Repair Order from 9-7-21 clearly stating the work that was preformed, including the repair of your tire, they were not rotated.

  Regarding the increase in your monthly payment, when we first worked your deal we did it at a low tier (1 or 2), after running your credit you did not qualify for that. It is your interest rate that drove the payment up, not our finance dept. 

  This model infinity does not come with a spare tire or jack, they are equipped with run-flat tires, which means you can ride on them flat until you can have it repaired/replaced. 

  In addition, I have spoken with Gran. He spoke with you this morning and he wanted to help you but due to your screaming and cursing he ended the conversation. 

  If you would like to make an appointment for us to look at your breaks we would be more than happy to do so. Please call our service Dept at ###-###-####. 

  Lastly, I am a little confused as to why you included a screen shot of you cursing at your mother. 

   

  Thank you and good luck with your infinity. 

  ***** ******

  Customer Relations Manager

  Customer Relations 

  Customer response

  10/26/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I cannot even open the message to see a response. All I see is photos of the receipts proving I WAS THERE. Yes I went there for my Tire because it kept leaking. The problem was that they switched the tire to my front right side thinking I wouldn't notice as if the tire wasn't losing air. The tire went flat because of their negligence as usual. When I pulled over to put the spare on. The spare tire was not even in the vehicle! This is the point I am making. When you removed the tire that they switched out. They used a regular air gun instead not realizing there were WHEEL LOCKS attached and they DAMAGED THE RIM. I have had nothing but issues with these associates at Nissan 112. I went there because I didn't have to pay because they agreed to fix the issue thats why I brought my car in to begin with! the receipts you attached only prove I was there and my car was damaged when it was supposed to be repaired. So thank you for providing the receipts. Any car that is purchased should be fully inspected prior to leaving the car lot. This happened with my maxima as well. Now its happening with this car. From the same place. I attached pictures of the damage that was done to my RIM, When I was there for my breaks and rotors which I complained about because not even 2 weeks of having the car I was having issues with the brakes and rotors. BECAUSE the employees at Nissan 112 did not look over the car before it left the lot. They rush to get the car out so they get their commission. They show no care to the people spending their money. my complaint consists of me bringing my car back to get the rotors done and brakes done because you guys forgot to do it before, along with the list of things I complained about. The tire, The oil change, and even the SPARE TIRE! UNDERSTAND WHY IM FRUSTRATED. ? for this to be resolved, I would like the rims you damaged replaced along with adding a spare tire to the car that was never in the car. 

   

   

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Nissan 112 caused damage to my car- they parked my car wrong on the lift and it rolled down, crushing a corner and denting a surrounding area. I was never told about the dent, only the corner. Only the corner was fixed at a partner body shop. I picked up my car, saw the dent, and went back in person the next day. The manager tried to minimize it and tell me it was ONLY the corner that was damaged therefor repaired. He was trying to push the blame nowhere about the dent. He even got another employee to look. He took a picture, never apologized and never acknowledged that the dent happened in their care. This business is despicable. Because of their accident I had been without a car for 12 days while taking care of my infant child. I have had to inconvenience other people for rides, when I was not to blame. They have not offered any compromise or sympathy. When they reach out for me to bring my car back to fix the dent (which they’ll probably try to dispute blame again) it will probably be ANOTHER week of me having no car. I believe I am more than entitled to a refund. I originally brought my car in 2 weeks ago to get a weather strip replaced.

  Business response

  10/25/2021

  *** ****,

   

  I have received your complaint and have spoken with the Service Manager, *** ** has stated that he would work with you regarding the other damage despite the fact that we repaired the dent that happened at our repair facility. He discounted the work done on your vehicle but as explained to you, that is all he is willing to refund. 

  Have a great day and stay safe, 

  ***** ******

  Customer Relations Manager

  Customer response

  10/28/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   Noone from Nissan 112 has reached out to resolve the problem and repair the damage to my car.  I have called numerous times (for **) from Saturday until yesterday with no calls back. I went to Nissan in person today to talk to **, he brushed it off like the problem was already solved and I had spoken to “Tammy”. He told me she was in a meeting and would have her call me afterwards but I never got a call. 

  
   
  

• Initial Complaint

  08/31/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2018 Certified car in June 2021. I am a ******* resident and when I purchased the car I was told there would be no problem registering it. They charged me ****** for a registration service and I was told that I would be refunded the difference since I knew the car only cost $52 to register it with my current plates. After three weeks the paper work was returned to them from the ******* DMV because of missing forms. They informed me in an email but it went to spam,I never received the notice. They never made a follow up call, knowing that they never received the additional form from me. I called after 4 weeks to check the status and was told about the email. They proceeded to register the car with correct paperwork and instead of registering it with the plate of the car I traded in they registered it with plate of my car in *******. I paid the registration myself at DMV. I requested refund of 400 cause they never paid for the registration. I was hung up on.

  Business response

  08/31/2021

  ****************,

   

  Your vehicle was registered with the proper plates, you cannot register 2 vehicles under one plate number. I have attached the registration forms that were filed. There is also a fee to register out of state and the fee depends on the weight of the car, now what the previous vehicle cost.  I hope this clears up the confusion. 

   

  Good luck,

  ***********************

  Customer Relations Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩