Complaints

This profile includes complaints for Williston Park TV & Radio, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Williston Park TV & Radio, Inc.

  22 Lillian Pl Patchogue, NY 11772-2956

• 

  Williston Park TV & Radio, Inc.

  98 Gazza Blvd. Farmingdale, NY 11735-1402

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Williston technician said that we needed a board to fix refrigerator and I bought one, board was installed, however refrigerator still didn't work. A different technician arrived on 10/18/24 and said that it wasn't the board, but rather a compressor. He took board back and spoke with bosses, ****** and ****, and told me that I would be getting a refund. I called/faxed/texted on 10/25/24 (called), 11/08/24 (called), 11/18/24 (called and faxed), 11/25/24 (called and faxed), 12/03/24 (texted), 12/19/24 (texted) and 01/08/25 (called) to check on status of refund. Was told that operator will be sending a note to the refund department. I have heard anything since October till now. Please intervene for me. Thanks.

  Business Response

  Date: 01/09/2025

  I'm sorry, not able to find you with the information provided, Please provide a work order or the name used on the work order. to be able to assist. 

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  Name and phone number associated w account is on forms send

  ************

  * ************** ******* 

   

  thanks 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********** *********
  
  
  
   
  

  Business Response

  Date: 01/31/2025

  The balance was credited, was not aware vendor covered the labor for this repair. 

  Customer Answer

  Date: 02/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved..  Thanks better business bureau for helping and williston for accepting responsibility and doing the right thing

  
  Sincerely,
  ****** ********** *********
  
  
   
  

  
  

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Williston Repair on 4/22/24 fix my ******* dishwasher. They scheduled a repair visit for 4/24 at a cost of $140.13. On 4/24 the tech checked the dishwasher and said the water inlet valve is bad and needs to replaced at a cost of $399.74. I approved the repair. After taking it apart he said they sent him with the wrong part and that I need to schedule another repair visit. The second tech visit was scheduled for 5/2 between 10am and 2pm. The four hour service window came and went without the tech showing up. After 2pm Williston called to tell me that the tech didn't come because they had the wrong part (again!). I said it would have been better to know this before 10am because staying home for four hours when I had other things to do was avoidable. Next, we scheduled a third tech visit for 5/9. On 5/9 the tech showed up with the correct part. He installed the new water inlet valve but that didn't fix the dishwasher. He then determined that there was an issue with the water supply valve and said I should call a plumber. I asked if he should have checked that water was being supplied to the dishwasher as the first step on the first visit and he agreed that he should have done that. On 5/9 I spoke with ***** at Williston repair and requested a refund for the $140.13 they charged me because they didn't perform the promised service at the promised time (i.e., they should have told me that it was a bad water supply valve during the initial visit on 4/24). She said she would forward my request to management and that I would get a refund in 10 days -- but I never received a refund. I spoke with ********* at Williston Repair on 5/23 and told her I hadn't received my refund. She said she would talk to management and call me back, but she (nor anyone else) ever called me back. On 5/29 I checked the water supply valve myself and found that Williston was wrong: it was fine. Turns out the issue was a clogged supply hose. I unclogged it and now the dishwasher works fine.

  Business Response

  Date: 07/29/2024

  We sincerely apologize for the misdiagnosis of your unit. As a courtesy, we would have refunded any labor or parts costs if applicable. However, in this instance, you were only charged a trip fee, which is a standard non-refundable charge to cover the technicians time and travel expenses. We understand this is disappointing and appreciate your understanding.

  Customer Answer

  Date: 07/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I did not agree to a "trip fee" but rather a service visit to correctly diagnose the issue with my dishwasher. Williston Repair not only failed to correctly diagnose the issue on the first service visit, they didn't show up for the second service visit and failed to correctly diagnose the issue on the third service visit. Williston Repair not only failed to provide any value whatsoever, they caused inexcusable delays in resolving the issue with my dishwasher due to their incompetence. I do not agree that Williston Repair provided the service they promised when I agreed to pay $140.13 for a service visit. Implied in the original agreement was that they would send a competent service tech, which they did not: any person off of the street would have done no worse. This fix was so simple that, in the end, I did it myself -- and I'm neither a plumber or appliance repair technician.

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 08/09/2024

  We sincerely apologize for the misdiagnosis of your unit. As a courtesy, we would have refunded any labor or parts costs if applicable. However, in this instance, you were only charged a trip fee, which is a standard non-refundable charge to cover the technicians time and travel expenses. We understand this is disappointing and appreciate your understanding.

  Yes, we did get the part that was delivered wrong but it has nothing to do with us, or our incompetence as you put it, in either case we will not be refunding the service call fee, if we were no show than you will have a case. we did come out 2 times. and the only thing you were charged for was the one trip charge, which as you agreed in non refundable per our policy. 

  Customer Answer

  Date: 08/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The incompetence I referred to was not about getting the part although that's a good point: what type of company shows up with the wrong part and doesn't know that until they go to install it? The incompetence I was referring to is that Williston NEVER diagnosed the problem correctly -- not even after three scheduled visits. Yes, I know you only showed up for two; and, it was very inconvenient for me to wait four hours for the second scheduled appointment that was a no show. We now know that the issue was that the dishwasher was not receiving water from the water supply. Any competent troubleshooter would 100% of the time check this before anything else. Do you disagree? But Williston didn't check this until the third scheduled visit (or you could call it the second actual visit since they were a no show for the second scheduled visit). This should have been diagnosed during the first visit. Even the technician agreed that he should have checked this first. Do you disagree? Here is information posted on Williston's website regarding their technicians "Our technicians are factory trained and certified. All technicians are background screened and drug tested. We pride ourselves in providing the best trained technicians in the industry." I say no way a competent technician doesn't check that the dishwasher is getting water before concluding it has a bad water inlet valve. It's hard to believe this is even a debate. Does a competent electrician conclude that a light bulb is bad before checking that power is available? Does a car mechanic conclude that the engine is bad before checking that there's gas in the tank? I'm finding it hard to believe that this is the type of debate we're having. Please refund my payment as you did not deliver on your promise.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent a rep out 4 time a and each time stating the washer machine needs a new part mean while they left the machine all token apart with wires hanging out making it dangerous with having my 3 toddler kids in the house , after coming back with the correct parts and they said it was all fixed we started a load to wash and it still doesnt work properly the door is staying locked after they replaced the lock mechanism so we cant open the machine or use the machine . When we called back to tell them they said they dont know when they can get back to repair it . I have never seen a company handle there business like this they say its fixed and its not

  Business Response

  Date: 06/04/2024

  Unfortunately, we don't have a customer by that name, can you please be more clear and provide a work order, a 6 digit number starting with a #3 or if this is a warranty repair the vendors number so we can cross reference it with out database. 

   

  thank you. 

  ****** - 

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here] 

  the washer machine is still not working 

  date called 5/14/24 

  first visit - 5/20/24 

  last visit 6/3/24 

  Vendor # **************

  Ticket # *******

  I apologize ticket is in my  wifes name is ************************* but the address is the still the same 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 06/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   Correct they tested it by starting the load but if they changed the drain pump they should have tested the drain pump at the end of the load or stopped the load short of the cycle and tested the drain pump and they would have seen it didnt drain nor did it unlock the door . How soon can you get a technician back out ? 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 06/06/2024

  ok, we will reach out. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an extended warranty on my ** oven with Lowes. When I filed a claim (several times), each time Williston contacted me and claimed not to have received the extended warranty authorization.I scheduled a Self Pay repair to my ** Oven with Williston. I told the representative that the speed broil element was not working. I asked the rep if the service tech would come with the part so I would not have to waste 2 days waiting for the tech, and she assured me that he would.The service tech came on 2/5 without the part. The diagnosis consisted of turning the speed broil on and saying yes, it is burnt out. I called Williston Repair to express my displeasure and told them I wanted a refund. When they said that there was no refund available, I told them to schedule the repair, which they did on the phone. They claim to record all calls, so this can be verified. I told them I needed a morning visit and they said they would note that. The tech left me with a receipt and told me that a signature was not required. When no one came today I called and they said they would not service my appliance due to a lack of a signature. I am requesting a full refund do to the fact that no service was provided.

  Business Response

  Date: 02/15/2024

  We will make an exception this one time. However, please be aware that ************** requested you to sign the work order, and you declined. As for bringing a part directly to you based on your assumption of the issue, that approach will not be feasible. We need to perform a thorough diagnosis of the unit before proceeding with any part orders. 

  Customer Answer

  Date: 02/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

   

  I would like to add the following:
  
  Williston told me that they would bring the part on the first visit.  I relied on that statement.
  The thorough diagnosis consisted of turning the oven on and saying Yup, its busted.
  The tech said that I did not have to sign the work order.
  Williston made the appointment to return and failed to return with no  notification.
  Williston absolutely refused to return and did not offer an opportunity to sign a work order.  ******* said "We will not service your appliance."
  
  
  
  
  
   
  

  
  

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  Subject: ID # ******** 
  
  I am still waiting for my refund.
  

  
  

  
  
  
  
  
   
  

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This repair company came out on Feb 16th to fix the ice maker on my ******* fridge. The ice maker still does not work correctly and the technician broke the ice tray and left my fridge unlevel with a broken foot. I called ******* and they said they would open another ticket to cover this fix under warranty. After being told from the repair company that the ticket said was under warranty, they scheduled an appointment for March 14th, which was two weeks after making the appointment. Calling one hour before closing, they let me know they could not come out because the ticket was incorrect, after telling me the ticket had been corrected. All and all, the repair company did not take fault and would not come fix what they had broke and told me to call *******. They would not take responsibility for their faults and told me there was no way for a supervisor to take my call and wouldnt tell me how long it would take for someone to resolve this issue. I dont appreciate the false information and the non-sense of urgency.

  Business Response

  Date: 03/14/2023

  We are sorry that your service experience was less than adequate, we did review your case and unfortunately, we did review your case with the manufacturer ticket shows "Records indicate this unit is Out of Warranty." Per notes cx has ice coverage for 2 years, but this is a 11/2020 unit. It's past the 2 years. Period.
   we do apologize for any inconvenience. You will need to reach out to the manufacturer for any accommodations.

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Even so, the lady from your company told me the ticket was corrected. Also when the tech originally came out, he did crack the ice machine and unbalanced my refrigerator.  This is the companys fault, not Samsungs and you are refusing to fix it 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 03/27/2023

  as far as the wheel broken on the refrigerator it will take a lot of force to do that, we only will wheel out the unit to replace the main board, which we do thousand times a week not likely we would have anything to do with the wheel breaking we certainly don't manufacture the unit, and if it failed that will be something you will take up with the manufacturer not us. and as far as the the ice tray breaking it is possible when the unit froze the pressure of the ice can break the ice tray, also manufacturer warranty not us. If you want us to come out and service the unit you will need to get a work order properly coded from Manufacturer to opened and we will send out a tech to repair your issues. the other option is to pay out of pocket to have the work done. 

   

• Initial Complaint

  Date:01/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service, extremely rude representatives, no business ethic, incompetent, and no sense of urgency. If I could give them 0 stars, I would. They are the repair company assigned to my warranty claim through ******* for my television repair. I have spent HOURS on the phone with them trying to get a technician out to assess and attempt to repair my television to no avail. Now I'm stuck without a working television and still don't have an appointment given they canceled my appointment for tomorrow without notification. I had to call them to check status today or I never would have known they canceled it. They blamed it on the parts not being in, but how could they possibly know what my television needs if they haven't made the service call? This company is absolutely terrible and I wouldn't recommend them to my worst enemy. Stay clear of this company, especially if they are the company assigned to repair your defective electronics via warranty.

  Business Response

  Date: 01/13/2023

  Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our Service Representatives was less than adequate.
  
  I regret that we provided you with poor customer experienceit is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
  

  How ever you are upset with our company cause ******* did not ship the part to us? so You call them back to assign a different company were do you think there going to get the part from, We have an idea what could be wrong with your unit based on the extensive repair data we have on units we already fixed,

  Last think we want to do is come out to you to just say hello especially sending out ******* for no reason without the parts this only waists everyone's time, your frustration is not with us but the company that is providing the parts. and since we are an authorized service center we are only allowed to use original oem parts that come from only one place The manufacturer direct. 

  And we reviewed the call with our agent and she was not rude as you so called it. 

   

• Initial Complaint

  Date:12/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are having the unfortunate experience of not getting a refund for a pre-payment for a planned technician visit from Williston TV and Radio Repair. Our ******* oven stopped functioning the Saturday before Thanksgiving. I called Williston to set up a service visit. Understandably, a technician was not available so we scheduled for Monday, Nov. 28, 2022.That Monday morning, I called to verify no one would arrive before 11:30 am as we had a previous appointment. *** rep said that we were the 5th appointment. I called at 11:13 am and was told the technician would arrive later. When a tech didn't show by 2:42 pm, I called again. This third rep told me NO technician would be coming, because ******* told them the replacement part was no longer available and our oven would be exchanged. This was the first time I was told this.I asked when Williston knew about this, because NO ONE had come to my house to look at the oven. I asked why the other two times I called neither rep explained this. She said to call *******. Realizing a tech was never going to come review/repair the oven, I called Wednesday, Nov. 30 at 9:53 am to request pre-payment refund. I was told a technician had visited. Absolutely false. *** rep said she would submit a ticket to management to review my request and make a decision. If this is the Williston's policy, I can't argue with the rep. *** rep said I would receive an answer between 24 - 48 hours! I received no call back. I called Dec. 5 at 11:43 am and had the same conversation with the rep who again said I'd have a call back in 24 - 48 hours.I called today, Friday, Dec. 9. Now the rep says it will take 7 - 9 days to get an answer back from management and a possible refund. What? Possible refund? I sent an email on Dec. 5 also. Certainly something is amiss with this company. Others need to know of its lack of honesty and professionalism. Is it possible to assist us with this? *** ticket number is **********.

  Business Response

  Date: 12/09/2022

  Please accept my sincere apology on behalf of our company. I am very sorry to learn that your experience with our Service Representatives was less than adequate.
  

  We have refunded the charge, The problem is on ******* website if the part does not appear on the bill of materials it automatically puts the ticket into an exchange status. Its a glitch there working on to fix. If you are not able to get the exchange or want to service your unit, we are able to locate the parts to be able to complete the repair. you can reach out to me direct .

   

  ****** ext *** 

  Customer Answer

  Date: 12/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [At the time of this writing no refund is pending or has posted to the credit card. I will let you know when this has been completed.  Also, the issue is not with the representatives on the phone. They seemed stymied by corporate policy. I still maintain that the issue was they said a technician had come to my home, when one did not.  If someone there could not pick up the phone to call ******* to sort out the miscommunication, that shows a lack of customer service.  How would I know what is wrong with *******'s systems and how would I know without a visit, someone could determine what was the problem and the part required for repairing it.]

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Regards,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Williston Park in April of 2021 to fix an issue with my ******* Washer machine. I was charged $530 prior to anyone coming out to my house. When the technician came out he told me the total cost was $299 and said I was not supposed to be charged prior to any work done. He called his manager who confirmed this was the case and told me to call ******** directly and tell them. I have called 4 times since then, trying to get my refund. I was told that the person who took the $530 payment "no longer worked there" however I still have yet to receive payment over a year later. I have been trying to work this out with the company but am getting nowhere. I am promised a refund but hear nothing and have to keep calling.

  Business Response

  Date: 08/03/2022

  Reviewing the transaction and we will be reaching out to this customer for a resolution. If a mistake was made we will correct it. 

   

  ******- 

  Customer Answer

  Date: 08/11/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  
  Hello, 
  
  I received a message regarding my complaint. There has been no contact from Williston Park. No one has reached out to me to resolve this issue at all. 
  
  
  ****** ****** 
  

  
  

  
  
  
  
  
   
  

  Business Response

  Date: 08/16/2022

  we tried to reach out left a voice mail, check was issues for the difference in the charge.for $530.09 

   

  ****** - 

  Tell us why here...

  Customer Answer

  Date: 08/16/2022

  Better Business Bureau:
  
  The message regarding ID ********, has been reviewed by me and a voicemail was received by my husband letting him know that they were unable to credit the card we used and will be issuing a check for the difference. If the check is not received however, I will be pursuing this further. 
  
  Sincerely,
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:06/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* warranty service for ice maker in fridge that was freezing up. Service technician broke the fridge, it is no longer cooling, dispensing water, and not making ice at all. Williston TV will not send a technician to correct the issue without a new service ticket from *******. This is warranty fraud against *******, damage to my fridge, and loss of all perishable items in the fridge (happened on Friday afternoon and Williston does not operate on weekends, so the lack of resolution was not realized until Monday).

  Business Response

  Date: 06/07/2022

  a return visit is scheduled for the 9th of this month. 

   

   

• Initial Complaint

  Date:05/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our ******* Dishwasher is having issues. We call *******, they dispatch this Williston Repair. The tech comes out on April 21st & says it'll be $500 to repair, but tells me I could just spent $600 for a new dishwasher & very clearly did not want to do this repair. Told him no, I'd rather repair my $1500 dishwasher then pay for the install of another one. They charged me $125 for this visit.They schedule the first appointment for April 30th which is a Saturday. No one shows up or calls. We call this ************ are closed on Saturdays. This was the first nice Saturday of the ********* wasted it waiting.Since then, they have cancelled three more appointments. Each time, one of us takes the day off to meet w/ the tech & then they cancel:May 5th - Family Emergency May 13th - No Tech Available Finally, today on May 17th they called & told us they don't have the parts, after all this. I asked for a refund of the original ************* refused to refund it. They also refused to let me speak with a Manager. I now have to pay someone else to inspect my dishwasher to get this done.

  Business Response

  Date: 05/17/2022

  Worked out an arrangement to get a tech out to the home this Thursday. 

   

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