ComplaintsforHarding Plumbing & Heating
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
May 29,2020 Service call-dug up ground outside and repaired 1/2" copper water service just outside the basement wall. Checked that evening, water noticed in basement, called, he came back and put pump in hole to pump out water. By midnight, pump wasn't working, water receded after. Appeared okay during winter months. Early spring 2021, basement water in room where pipe was as well as adjacent room. Ripped out new floor that was put in and ripped out wall around the water pipe and 3 different types of sealer attempted. Any measurable amount of rain causes the flooring to become soaked. We have tried to avoid further damage through any means we could provide. They were called multiple times, spoke with office staff, he finally called back and stated he didn't feel his problem, thought water leak. Municipal water and other professionals stated it was not a leak but something to do with the work by Harding. Harding stated he would call another plumber to assist and call back, Never did.Business response
10/13/2021
We are still working to figure out resolving. there was total of 2 calls by customer and I called back the second day. she states this has been going on since spring and I explained that cannot be addressed within a couple days. I would have to see if another excavator was available to dig at which I do not have answers as of yet.Business response
11/05/2021
BBB received the following response from Shane at business: I spoke with ******* and we came to an agreement to what she had for expenses. I have refunded ******* what we agreed on and this has been resolved.Customer response
11/05/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. BBB spoke to the customer and the following was relayed: Shane did deliver the refund as agreed and this is resolved. Regards, ******* ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.