ComplaintsforGateHouse Media, Inc

• Initial Complaint

  02/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I stopped my newspaper delivery on Nov. of 2021. I received a charge of $32.95 on 12/02/21 and another charge for$34.61 on 01/31/22 They informed me by phone that the first charge was for the newspaper online for a month after I stopped delivery. They did not tell me that I would be charged for the newspaper online which I never access anyway. As for the second charge of $34.61, they have no record of this charge!!!

  Business response

  02/11/2022

  Please accept this accept this as confirmation we have received a complaint from your offices regarding Mr. ****** and his account issues. Based on his information he stopped his account temporarily; this is what caused the first charge, all vacation holds are charged the first 28 days due to digital access being intact. There is not a $34.61 charge on his account. He can send proof of payment in PDF format including the date, description and amount of the charge to *********************************** Within the body of the email, we ask that he include the last four digits of the card, the expiration and the type of the card. Once received we will send them to our finance department.  Thank you.  

• Initial Complaint

  12/31/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have cancelled my subscription to the Aberdeen American News paper through Gannett and was sent a refund check. The issue is that the check is made out to Estate of ***** ****, who was deceased in July 2020, and the bank cannot cash it as I do not have an estate account. I have contacted Gannett twice to have them reissue the check in my name, ***** ***** with no resolution. The check number is ****** in the amount of $189.30. If they would check the signature on every payment ever made to them, they would see that it was I who signed every check.

  Customer response

  01/06/2022

  I spoke with my bank yesterday and their legal department stated I can deposit the check in my account with a 7 day hold before the funds will be available to me.  This is satisfactory to me as a satisfactory resolution.  No further action needs to be taken.  Thank you for your assistance.

   

• Initial Complaint

  12/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I over paid gatehouse media $69.55 on dec. 9 they have not refunded my card they told me to contact your office to speed up payment they just keep saying give us 48 hours but are not processing the payment my phone number on there file ********** my cell ********** so if you could please look into the matter and let me know were my refund is my email ******************** thank you.

  Business response

  01/03/2022

  January 3rd,2022
  ****** ***** *** ***** **** *** ********* **  *****
  Daytime Phone* ***** ******** ******* ********************
  
  Complaint #********
  Please accept this as confirmation we have received a complaint from your offices regarding Mr. ***** and his refund concerns. A refund in the amount of $69.55 was requested on 12/30/21. Due to the holiday, this request will be processed this week. Mr. ***** should see this amount on his credit card within 7-10 business days.
  Thank you. 
  
  

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have a monthly recurring charge on my ***** account ( 9.99) for Digital Newspaper Subscription. I do not subscribe to digital newspapers . The only information with the charge is a NY phone # ************. I have called repeatedly and they have no information, instead referring me to email **********************************. That email cannot be delivered . I have reported this to ***** and they think it is fraud but are unable to stop payment . I hope you can help because this feels like theft and I haven’t been able to stop it . Thanks , ****** *******

  Business response

  01/11/2022

  January 6th,2022 
  
  ****** *******  **** *******  ******** **  *****  ******* ****** ***** ********  ******* ***********************  
  Complaint #******** 
  Please accept this as confirmation we have received a complaint from your offices regarding Ms. ******* and her digital subscription issues. Ms. ******* subscribed to the St. Augustine Record on 6/25/2019 and provided her credit card information to be charged monthly for said subscription. On 1/3/2022, she successfully terminated her digital account.  
  
  There will not be any refunds or credits applied to Ms. *******’s account.  
  
  Thank you.  

  Customer response

  01/14/2022

  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Regards,**** *******
  I asked the company repeatedly for 6 months to cancel this subscription. They ignored me. I am asking for a 6 month refund before retaining an attorney . 
  
  

  Business response

  02/14/2022

  ****** *******
  **** ******* ******** **  ***** ******* ****** ***** ******** ******* ***********************
  
  Complaint #********
  Please accept this as confirmation we have received a rejection from your office regarding Ms. *******. Ms. ******* is not eligible for a refund and will not receive one. There is no record of cancellation prior to the date mentioned.

• Initial Complaint

  12/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We purchased a subscription to the Erie Times News as a gift for my in-laws. They also purchased the same for themselves. The Times was paid twice for the same service in October of this year and after three phone calls, they have yet to refund either of us. We would like a refund to ******* *********. Account #********** .

  Business response

  01/04/2022

  
  Please accept this as confirmation we have received a complaint from your offices regarding Mrs. ********* and her father-in-law's account issues. We apologize for the frustration this has caused. When accounts are active the system does not allow for a refund to be processed when an agent requests it, this is the cause of the delay in her request. We were able to override the system and request a refund for $120.14; this will take up to 45 days to fully process and receive via USPS at Mr. *********’s address.
  Thank you. 
  
  

  Customer response

  01/04/2022

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, ***** *********

• Initial Complaint

  11/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was first charged back in October. 10.99 for a newspaper subscription that I do not have. I tried to call the number attached to the transaction and they could give me no information at all about this subscription i have. I do not read the newspaper and I definitely would not be paying for a subscription if i did. Another 10.99 was taking out of my account this month with no information about when i signed up for this subscription. I am reaching out to my bank to dispute these charges since he company cannot give me any information. They say you need to know the name of the paper you are subscribed to in order to assist but if i said i don’t have any paper subscriptions, how do they expect to help me? This is unprofessional and these people are taking money without any information as to why.

  Business response

  12/21/2021

  Complaint # ******** Please accept this as confirmation we have received a complaint from your offices regarding Ms. ******* and her account issues. We apologize for the frustration this as caused. The agent she spoke to was correct in what they told her. Our database is publication specific and we cannot locate accounts without it. We have checked the major Illinois papers, including the State Register and the Journal Star and could not locate Ms. *******’s account.  Again, we apologize for the frustration and we encourage her to dispute the charges with her financial institution.  Thank you for the opportunity to address these concerns.  

• Initial Complaint

  11/08/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I accidentally over paid my annual ******* ********** subscription. By accidentally clicking on the reoccurring payment button, 5-6 additional and unnecessary payments were sent. The checks were cashed before I realized my error. In fact, my account was depleted due to this error and I need to have my over payments returned as soon as possible. I used their online contact us page/form to reach out and it's been weeks and still no response. At the time of my original inquiry, there appeared to be at least two checks were in process and previously sent which had not yet been credited to my account (I spoke with someone after the initial inquiry). I need the money back to put those funds into current bills which are payable now - I don't need a subscription which ends in 2028. Please help me get the over payments returned. Attached is the ledger from my online checking account showing all the payments which have been PROCESSED. Only one was needed.

  Business response

  11/29/2021

  Please accept this as confirmation we have received a complaint from your offices regarding Ms. **** and her account issues. We apologize for the frustration this has caused. A refund in the amount of $150 has been requested today; this will be received via **** within 45 days. 
  
     
  

  Customer response

  11/29/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hope that I indeed receive the refund as Gatehouse Media told me once before that they already mailed a check - which never arrived.
  
   
  
  
  
  
  

• Initial Complaint

  10/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They are charging me a monthly fee of $9.99. For a newspaper subscription. That I know nothing about. I called my bank and put a stop payment on any further charges. I didnt realize they were charging me. I never subscribe to any new subscription on line. I called the company and they gave me the run around. And said to complain on line . * . They said that they don't handle any news subscriptions In ******. Ph # was **********.

  Business response

  11/09/2021

  Please accept this as confirmation we have received a complaint from your offices regarding Mr. ****** and his account issues. Based on Mr. ******’s information he used email address **************** and has a digital account to the *********** ***. This has been terminated and a refund will not be given as Mr. ****** states he has stopped payment with his card company.  
  
  Thank you. 
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩