Business ProfileforLake Champlain Pools, Inc.

I purchased my pool in summer '20. LCPools installed pool. I noticed VERY small leak coming out of one of the "jets". So small that it didn't concern me at all (just wet around fitting). I closed pool for winter then reopened it in spring 2021. Pool was leaking from same "jet" a little bit more (about one drop every 15 seconds). Still not enough of a concern to call LCP. Fast forward to spring '22. After I opened pool, two weeks later I noticed leak was bad. I called LCP and they came over to repair it. They "repaired" it and BOTH workers said this is nothing I did, this should be covered under the warranty. Theresa from LCP said it wasn't under warranty because this was my fault. We went back and forth and they we agreed that I would pay for parts only ($52). Early June2022, leak is back again. LCP came "repaired" leak again. Once again, two different workers said it was not my fault. I believe this time LCP went good for it and was under warranty. Two days ago (07/27/22), same leak came back!! My wife called and told them. They said they will have someone come over today (Friday) to take a look at it. Then I wake up to this email yesterday.... Hi *****, Unfortunately, given the nature of our relationship, as a company, we have decided the best path forward for both of us is to discontinue our relationship. We work hard as a company to stand behind our work and service what we sell. We completed repairs on your pool in June 2022 based on issues you relayed to us for your returns. It has now been six weeks since the repairs were completed and warranty work has been completed. Thank you for your business. Lake Champlain Pools, Spas & Stoves 106 Boynton Avenue, Plattsburgh NY Phone: ###-###-#### Fax: ###-###-#### w************************* So, as you can imagine, I'm upset. My wife is upset. We both go to LCP and there's "no management" on that day. So, I sent an email to Kay H****** and "service team". They sent one back, but I'm running out of characte