Reviews

Wish I can give it 0 stars. The bottom of a double wall mug (sitting at room temp) shattered a couple minutes after pouring ice coffee. I drank small pieces of glass shards thinking it was just a piece of ice that broke off. Zwilling's response? NO REFUND. I somehow misused it when it was my 3rd time using it after purchase.

Their website boasts, "hassle free returns". That is a total lie. They will not cover the return shipping regardless of how much money you spent and regardless of what the problem is. They make you choose the return shipping place and call them with the return shipping tracking information. The hold time is well over 30 minutes. The staff are rude. They speak as though the customer is the village peasant and they are above you and your petty concerns despite it being their product that has the issue. I am begging people not to give them any money. Please go elsewhere and save yourself from ever having to deal with this place.

The company's support and ethics are awful. Bought this set and it comes with a thing that says "give us a review and get a free wine stopper. Cool I can do that. Register my product do the things and while going for the review it says "Get a free Bellarni Knife set for your review". Even better. I do the whole review process and at the end there is no way to enter your address. Confused I contact support about this. They say "oh we are out of stock of both items. So instead we will give you 5 dollars off your next online order!"... I went to register again just for fun and guess what despite knowing that they are out of stock of the knives the website still offers it in exchange for a review.I asked them to delete my prior review then and their answer was "we cannot do that". As a further middle finger both the wine stopper and the knife set are in stock despite their support saying they are not

Total nightmare. Same as happened to other people. Canceled order before left warehouse. Said they could not cancel and shipped anyway. Made me pay for shipping back. **************** absolutely useless. Never, ever but anything from this company again...

Zwilling is a terrible company. I ordered 3 Christmas gifts from them on December 9. I got 2 confirmation emails, one stating that the order was complete, the next stating that the order was in the works. Two days later I got another email stating that the order was canceled. I tried to reorder but the main item I needed was out of stock. I called and was given the runaround. The email said they couldn't send to a po box. Nothing on the ordering page said that. The first guy customer NO service guy said there was a problem with my credit card. The next NO service guy said the first guy was wrong and it was the po box issue. The email could have asked for my street address or maybe said that on the web site. If you want or need something do not waste your time. They are unreliable. They did offer a 30% off code for regularly priced merchandise. I guess they thought that makes everything all better, not a chance!

Let me start by saying that I have been a devotee of ******* Knives for 25 years and ***** cookware for 15. I have spent 1000s USD on their products and still love them. I have also had fairly good warranty experiences in the past with knife repair.However, something has happened to their customer service. On 8/18/24, I accidentally clicked purchase on a set of Staub ceramic dishes and *immediately* submitted a request to cancel and a separate order for the correct dish. I then called the next day (8/19) to follow up because there wasnt an option to cancel the order. The person I spoke to apologized and assured me that I could return with a prepaid return once the products arrived. I pointed out that most online retailers have a cancel button and that, of course, one shouldnt expect to always catch it, but it should be an option to *try* to cancel - saving time, ********** emissions for everyone. I submitted my online request on 8/19. I heard nothing until 8/30 when I called and emailed to try to get someone. Apparently my request was lost, but I was again assured that they escalated my concern and I confirmed again that I would get a prepaid return label. They then sent me a standard return authorization with no prepaid label. I immediately emailed and called to ask why and they asserted that this was not their policy. I explained the whole saga and they just blew me off with the same canned *********** is incredibly sad and frustrating to see a brand I have sung the praises of and sunk so much money into decline so drastically in their commitment to the customer. I spent so much time and did everything I could to prevent this and in the end will have paid over $40 and tons of ************** for nothing. ALL IT TAKES IS TO HAVE A CANCEL OPTION ON ORDERS!! Again even with a caveat that if the request is submitted after processing then it cant be addressed, but in this case my request was immediate, it could not have been processed at that point!! DO BETTER!

Great knives, poor fulfillment and poor chat customer service. All departments could definitely use a refresher course in S.O.P.