Reviews

Review Details

• Review fromLynne W

  Date: 05/30/2025

  1 star
  **************** at this company is the worst I've ever experienced. My order was somehow shipped to an address that was completely unknown to me and when I contacted customer service I was treated horribly and told this was somehow my mistake and not their responsibility to make good on it. This response was despite the fact I have an online account with them that shows only one address - the correct one. Fortunately, after some research, I discovered that the order was shipped to a local food store whose corporate office occasionally orders similar products. They were kind enough to find my missing items and give them to me.

• Review fromAnoop P

  Date: 05/21/2025

  1 star
  I placed the order online and within 5 minutes, I called to remove one item (32602-000) and add another (32602-001). But I was told that once order is placed, it is final and if I want to change, I have to receive the order and return at my cost and then place a new order. This is not the policy an international company should have. I never expected it.I am going to place my objection at social media also.***** ****

• Review fromJake L

  Date: 05/12/2025

  1 star

  Jake L

  Date: 05/12/2025

  This has been possibly the worst customer service Ive experienced. Talked with 7 different people over a 10 day period through email, chat on their website and phone and nobody was any help. Product came defected/unusable and the headache of their lifetime warranty is not worth it nor will they honor it. I will not be buying from them ever again.

  Zwilling

  Date: 05/14/2025

  We're Sorry for Your Experience, **** Hi ****, Thank you for taking the time to share your feedback with us. We deeply regret that your recent experience fell short of the exceptional service we strive to provide. Please accept our sincerest apologies for the frustration and inconvenience this has caused. We have reviewed your case and acknowledge that the process to resolve the issue with your product did not meet the standard of care or efficiency that you deserve. Upon checking, its clear that providing a seamless warranty replacement should have been much easier, especially given the photos you submitted that confirmed the damage. While we did replace your product, we recognize that the prolonged back-and-forth across multiple channels created an unnecessary hassle. Rest assured, we are taking this matter seriously and have already begun reviewing our internal processes with the customer service team to ensure future cases are handled more promptly and effectively. At Zwilling, we stand firmly behind the quality of our products and our lifetime warranty. This case does not reflect the level of service we aspire to provide, and we are genuinely sorry that we let you down. If theres anything more we can do to address your concerns or turn your experience into a positive one, please dont hesitate to contact me directly. I will send you a separate email with my contact information. We value your trust and hope to have the opportunity to serve you better in the future. Warm regards,

• Review fromJon E

  Date: 05/07/2025

  1 star
  Zwilling wouldn't cancel an online order just moments after I placed it. The agent gave me the whole, "We're sorry it's already being prepared to ship." I call BS. All it would take is a quick communication with the warehouse. This is just a profit centric business model that makes cancellations and returns costly and inconvenient for customers, in hopes that they'll give up and just keep the product they don't need.

• Review fromjudi N

  Date: 03/25/2025

  1 star
  I ordered a chef knife set online. I got an email stating it was on order and they took money from my ***** This was a wedding present and I was waiting for over a week just to get a tracking number. I "chatted" with them and they said they'd get back within 48 hours. they did not. After a phone call to the company (which I recorded), I got the runaround, but they would be sure to contact me. Today I got an email stating that there was a change of status in my order: cancelled. They credited my ***** but I am back to square one. This company has an A+ BBB rating???? Someone needs to check into this company.

• Review fromRina J

  Date: 02/27/2025

  1 star
  I ordered several items from Zwilling on 12/31. Two separate orders. I never received shipping information for the first order. In fact, I had received an email indicating their warehouse was being schedule and not to worry. I accidentally put in my old street address and that's where the problems began. I never received shipping details except to say I was going to be getting 2 separate shipments. No shipping or tracking details were provided. The first order arrived and the homeowner gave it back to ***. The second order arrived approx *************************************************************************** know there was something delivered. When I went to retrieve it from the doorstep, I was dismayed to see the item was broken. I had to call at least 6 times and each time spoke to a cust service *** who gave me the runaround, waiting on hold for a long time for anyone to answer. Each time I was growing more and more frustrated as I was given different and wrong information. Ultimately *** had the item, returned it to your warehouse and there has been ZERO communication from your company. I had to call every other week to check in. On 3 different occasions, they said they would email me with details and never did UNTIL today with my refund that I so desperately wanted. The products may be great but the customer service and warehouse/ shipping process is a JOKE. Kudos to **** for actually emailing me today to confirm I would get the credit from the item I ORDERED on 12/31 and have been following up on for2 months. Let's see if I actually get the credit to my bank account. I will never do business with this company again.

• Review fromWalter G

  Date: 02/05/2025

  1 star
  Upon deciding to write a review to warn others after the negative experience we just had in a phone call with a customer support person at **********************, I wasnt surprised to see how many other unsatisfied customers recently decided to do the same by sharing their negative shopping experience with this company through the BBB. In our case, we recently ordered a Staub cook pot on a Friday, not realizing until after the online order was made that it was smaller than originally thought. Because the price seemed high for the size we would have actually needed, we decided to contact them the next day and simply cancel our order. We received no response from the company until Tuesday of the following week. They informed us that the order had already been shipped so no reversal of payment could be made. I tried to connect with them through their online chat to speak with a live agent, but was informed that no one was available and they would get back to me. 24 hours passed and no one did reach out. As it turns out, in spite of our efforts to e-mail them the following day after our order was placed to inform them that we wanted to cancel our order, it took them another 3 days to reply only to let us know that the order had already been shipped so they couldnt cancel and refund payment. We now have to accept delivery, request a return authorization number and then pay out of our pocket to return this item to their warehouse. My advicedont shop here. There are other kitchen cookware stores, both online and in store that are customer centered and pride themselves on offering top level service. Zwilling is not one of them.P.S. Check the ****** website if youre a member. Same product; with added cookwareamazing price. You already know their return policy if you are not satisfied for any reason. Happy shopping!

• Review fromSandy M

  Date: 01/28/2025

  1 star

  Sandy M

  Date: 01/28/2025

  We bought a knife set from them. They have a card inside that says if you register & review your product you will get a free gift.I registered the product and gave a review. I noticed when I registered they didnt ask for my address, so how are they going to send me my free gift? I called and the *** said he would add my address to my file and I should receive my gift within 7-10 days. That was December 30. No gift.I called today (Jan 28) and the *** said they are out of stock and they dont know when they will get more, but he would give me a coupon for $15 off. I said no, I want the gift I was promised. Scammers!The knife quality is flimsy and not worth $300+. Never again.

  Zwilling

  Date: 01/29/2025

  Thank you for taking the time to share your feedback. We value our customers and always strive to provide the best possible experience, so were sorry to hear about your dissatisfaction. Your satisfaction is very important to us, and we sincerely apologize for the delay in receiving your free gift. Due to high demand, we experienced unexpected stock shortages for the gift items. In an effort to ensure you still received something of value, our team offered a $15 coupon as a substitute while we awaited restocking. Regarding your concerns about the quality of the knives, we want to assure you that all of our products are crafted with precision and care to meet high standards. However, we understand preferences can vary, and we truly regret that the set did not meet your expectations. Please contact our customer service team , and we'll work with you to find a resolution. Were committed to making this right and restoring your trust in our brand. Thank you, The Zwilling Team

• Review fromToby K

  Date: 01/14/2025

  1 star
  Wish I can give it 0 stars.
  The bottom of a double wall mug (sitting at room temp) shattered a couple minutes after pouring ice coffee. I drank small pieces of glass shards thinking it was just a piece of ice that broke off. Zwilling's response? NO REFUND. I somehow misused it when it was my 3rd time using it after purchase.

• Review fromJennifer G

  Date: 01/07/2025

  1 star
  Their website boasts, "hassle free returns".
  That is a total lie. They will not cover the return shipping regardless of how much money you spent and regardless of what the problem is. They make you choose the return shipping place and call them with the return shipping tracking information. The hold time is well over 30 minutes.
  The staff are rude. They speak as though the customer is the village peasant and they are above you and your petty concerns despite it being their product that has the issue.
  I am begging people not to give them any money. Please go elsewhere and save yourself from ever having to deal with this place.