Reviews

Upon deciding to write a review to warn others after the negative experience we just had in a phone call with a customer support person at **********************, I wasnt surprised to see how many other unsatisfied customers recently decided to do the same by sharing their negative shopping experience with this company through the BBB. In our case, we recently ordered a Staub cook pot on a Friday, not realizing until after the online order was made that it was smaller than originally thought. Because the price seemed high for the size we would have actually needed, we decided to contact them the next day and simply cancel our order. We received no response from the company until Tuesday of the following week. They informed us that the order had already been shipped so no reversal of payment could be made. I tried to connect with them through their online chat to speak with a live agent, but was informed that no one was available and they would get back to me. 24 hours passed and no one did reach out. As it turns out, in spite of our efforts to e-mail them the following day after our order was placed to inform them that we wanted to cancel our order, it took them another 3 days to reply only to let us know that the order had already been shipped so they couldnt cancel and refund payment. We now have to accept delivery, request a return authorization number and then pay out of our pocket to return this item to their warehouse. My advicedont shop here. There are other kitchen cookware stores, both online and in store that are customer centered and pride themselves on offering top level service. Zwilling is not one of them.P.S. Check the ****** website if youre a member. Same product; with added cookwareamazing price. You already know their return policy if you are not satisfied for any reason. Happy shopping!

Wish I can give it 0 stars. The bottom of a double wall mug (sitting at room temp) shattered a couple minutes after pouring ice coffee. I drank small pieces of glass shards thinking it was just a piece of ice that broke off. Zwilling's response? NO REFUND. I somehow misused it when it was my 3rd time using it after purchase.

Their website boasts, "hassle free returns". That is a total lie. They will not cover the return shipping regardless of how much money you spent and regardless of what the problem is. They make you choose the return shipping place and call them with the return shipping tracking information. The hold time is well over 30 minutes. The staff are rude. They speak as though the customer is the village peasant and they are above you and your petty concerns despite it being their product that has the issue. I am begging people not to give them any money. Please go elsewhere and save yourself from ever having to deal with this place.

The company's support and ethics are awful. Bought this set and it comes with a thing that says "give us a review and get a free wine stopper. Cool I can do that. Register my product do the things and while going for the review it says "Get a free Bellarni Knife set for your review". Even better. I do the whole review process and at the end there is no way to enter your address. Confused I contact support about this. They say "oh we are out of stock of both items. So instead we will give you 5 dollars off your next online order!"... I went to register again just for fun and guess what despite knowing that they are out of stock of the knives the website still offers it in exchange for a review.I asked them to delete my prior review then and their answer was "we cannot do that". As a further middle finger both the wine stopper and the knife set are in stock despite their support saying they are not

Total nightmare. Same as happened to other people. Canceled order before left warehouse. Said they could not cancel and shipped anyway. Made me pay for shipping back. **************** absolutely useless. Never, ever but anything from this company again...

Zwilling is a terrible company. I ordered 3 Christmas gifts from them on December 9. I got 2 confirmation emails, one stating that the order was complete, the next stating that the order was in the works. Two days later I got another email stating that the order was canceled. I tried to reorder but the main item I needed was out of stock. I called and was given the runaround. The email said they couldn't send to a po box. Nothing on the ordering page said that. The first guy customer NO service guy said there was a problem with my credit card. The next NO service guy said the first guy was wrong and it was the po box issue. The email could have asked for my street address or maybe said that on the web site. If you want or need something do not waste your time. They are unreliable. They did offer a 30% off code for regularly priced merchandise. I guess they thought that makes everything all better, not a chance!

I ordered knives from ZWILLING and received notification that it was packed and ready for pickup by UPS. Weeks later, crickets so I contacted the company who then notified me that the order was cancelled due to lack of inventory. Apparently this happens a lot with this company as I saw a lot of people complaining online. I’m fine with order being cancelled but I would appreciate some courtesy to tell me. When I look at the order status, it doesn’t say cancelled.