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Find a Location

Illy Caffe North America has 1 locations, listed below.

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    Business ProfileforIlly Caffe North America

    Coffee and Tea

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    800 Westchester Ave. Suite 440, Port Chester, NY 10573-1354
    BBB File Opened:
    9/8/2004
    Type of Entity:
    Corporation
    Business Management
    • Gregory Rea, Chief Executive Officer
    Contact Information

    Principal

    • Gregory Rea, Chief Executive Officer
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/03/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    I joined **** Caffe subscription program to order coffees based on scheduled period and received free coffee machine. Since **** coffee is my favorite, I was happy to join the subscription program to order. I received the coffee machine, other items I ordered and my first two subscriptions within 7-10 days from the ordered date, and shipping charges were waived for orders over $50. All of sudden from the 3rd subscription order, I started having problems. My order was placed in duplicate, so I was charged twice for two orders in one day when the next scheduled order should have been 6 weeks later. When I called to complain, both orders were already shipped out 3/28/2024, and **** said I could not cancel until I receive both orders, and would have to ship one back to them. I was willing to accept both since I would eventually use them, but the problem is I still have not receive them. **** says it's because I live in ******, but then I received their other orders within 7-10 days. When I called back again to track the shipment, **** said the shipping agent, ***** is handling it and they cannot do anything. I found out from tracking that ***** is using **** to deliver from **********, most likely to cut costs, but from 4/5/2024 tracking is not available from ***** or ****. When I called illy again, illy agent said the tracking shows I will be receiving the items on 4/30 & 5/2, and she had escalated my issues to the management. As of today, I still have not received any of the products, neither ***** or **** tracking site shows tracking information since 4/5, and it just says it will post updated dates when its moving again, whatever that means. I called illy twice and emailed twice on this issue, but did not receive any response. I don't understand how 7 day shipping has changed to more like 70 day shipping with ***** switching to **** which seems like *************** if illy does nothing to fix it. **** should send replacement by overnight shipping ASAP.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Li F

    1 star

    06/03/2024

    I worked for flagship illy starting in January 2019. Then was laid off during the pandemic. My benefits seems to be taken away & I wasn't rehired. When I worked at illy when **** was the manager I was calling ****** to wake her up every morning. I later found out she was fired. Because she was lying about her hours. I enjoyed working at illy. I was the opener. However it seems that during the pandemic after I was not rehired I never really got info regarding my pension. I lost the employer contribution and may be losing all of it because of the timing. I had been in touched with **** because I was having financial and housing problems. She helped me immensely and yet both of us did not get rehired. When I would call ado the man would ask me if I wanted to complain about illy **************** I didn't want to them but now after all of this I'm not a person looking for anything extra but I feel that illy should have let me know. All my mail went to PO ***********************************************. I feel like HR did not really like me didn't get rehired and got no info regarding our benefits. It was h*** I had issues with my Social Security in which for two years I'm paying them back $16,000.00 in which this is killing me then now because of time exceeding the employer pulled out it's contribution from Principal. It seems that during and after the pandemic if you did not know to be in touch no one sent you info. Other than the mail I received on Friday May 31 2024 in which I had to respond by June 1 st. What I do want to say is that not being rehired that was their choice but to take away the contribution that I worked and had issues with not being rehired and not given the opportunity to contact the people who had my money. I feel illy could care less.a pandemic happened. This is absolutely wrong. And that HR was not very nice to the people they didn't rehire back. I know it's been awhile but even when I gave my PO Box I had for many years. Nothing no info by mail

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