ComplaintsforUSAlliance Federal Credit Union
Credit Union
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Hello,I'm emailing in regards to requseting that you forward this information directly to your fraud department - I had recevied a notification from my credit monitoring service that a hard inquiry was performed on my credit. I called Experian immediately and was advised that they would remove the item due to id theft I was also advised that they would contact the creditor directly with this information so they are aware, but was advised that I should send the creditor my FTC Identity Theft report that was filed so you would have it for your records and to make sure nothing was opened in my name resulting from this hard inquiry. I'm attaching a copy of my FTC Identity Theft Report directly to this email for your review. Thank you for your assistance please let me know if anything else is needed from my end.Initial Complaint
04/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I need the company to contact me because their live chat keeps having me wait endlessly despite saying only 2 minutes and my external transfer is still on hold. See screenshot.Customer response
05/06/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding USAlliance Federal Credit Union has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*********************************Initial Complaint
02/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I opened a new high yield savings account to take advantage of the high interest rates. The account opened with no trouble and I attempted to transfer money from my bank to the credit union. After two days I was locked out of my account and the transfer was cancelled. When I called to inquire about what was going on with my account, they told me it had been closed but would not give me a reason why. I spoke to two different people who told me two different things, but would not confirm anything with me. They said I was not eligible to open another one and that an explanation letter would be mailed to me. No letter came, however a debit card and a welcome letter came after the account was closed. I did not attempt to pursue it further and I decided to go to another financial institution with my savings.Initial Complaint
10/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Urgent! Four calls in and this thus far and emails? Canceled debit and credit card. Stolen not lost. Any charge after the September 23rd need to be disputed. I also found two older fraud charges.7/10 SQ Law Offices $450 and 8/23 IAT Withdrawal IAT PAYPAL ************* *************************** $52.50 These are fraud. Please refund those amounts today. Thank you.Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
USAlliance Financial advertised a $250 bonus for opening a new MyLife Checking on or after 1/1/23 using the promo code ********** if 1)a minimum direct deposit of $2000 was made for 3 consective months w/ the first qualifying deposit being made within 60 days of opening the account AND ***** account maintained an average minimum balance of $500 or more OR had 25 or more debit purchases for 3 consecutive months w/ the first qualifying month starting within 60 days of opening. I opened a new MyLife Checking on 3/18/23 using the promo code. I had 3 months of consecutive directs deposits of $2000 each go into my account on 3/29/23, 4/12/23, & 5/11/23. My average minimum balance for ****** May, *********** were $1084.04, $771.74, $572.12 & $534.98, respectively. Per their advertised promotion, I should have been credited the $250 on or before 7/30/23. On 8/1/23, I called USAlliance customer service and talked to ********************** first told me that she checked with her supervisor and was told to look at my account & see if there was any instance where the balance fell below $500 and, if she found any, she was to tell me that that was why I didn't get the bonus. ******* initially expained that I did not get awarded the bonus because my balance dropped to $490 for 5 days in July. After 40 minutes of reading over the actual offer w/*******, explaining to ******* how to calculate AVERAGE minimum balances and ******* going back and forth to verify the math with her supervisor, ******* acknowledged that I did make 3 consecutive qualifying deposits and that my average minimum balance was above $500 for 3 consecutive months. She told me she would forward those details to the promotion department so that they would have all of the facts on hand when they received the case and that I should hear back from USAlliance in 1-3 days. I have yet to receive a response from USAlliance or the bonus.Customer response
09/02/2023
Better Business Bureau:
At this time, I have not been contacted by USAlliance Federal Credit Union regarding complaint ID ********.
Sincerely,
*************************Initial Complaint
07/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I opened an account with US Alliance May in an effort to have an account when I am back home in ** visiting. It has been a complete nightmare. They took a US Treasury check and attempted to hold it for 14 days. I Fought to get the check released, they blocked me at every turn to get my funds out of the account. Refusing to give me assistance because they felt I didn't have enough time with them. The only transaction I was able to do on the account was in their shared branches. July 12th I logged into my account and saw ***** was missing. 4 transfers to another member had occured within minutes of each other 3 stating for rent and one for a mortgage. I called immediately for Help. Was told an investigation would take place and be completed in 1-2 days. Thursday 7/13 I called and was told a form would be sent to me NO FORM WAS SENT. 7/14 Friday I called was sent a form and told I had to get a police report. I filed a police report with local police and called back and provided the case number. Monday was told the 1-2 days was incorrect its 10 business days which is too long to be blocked from your money. today 7/19 I called was told *********************** the fraud manager would call me. I called after i got an email to register for the new digital platform when I logged in I saw my funds were back on my balance. The rep I spoke to told me i couldnt use the funds and ***** would call me. ***** calls me today and advises that he was closing my account. He advised that the day my account was opened a different device was autheticated i have never authorized a device or another person to login. I am a victim this person could have cloned the account or anything i dont know them and im being punished for being the victim. He also states that since the thief withdraw ***** from my account i will receive a check for the remaining. The bank doesn't want to take the loss for letting them withdraw the reported stolen money so I have toCustomer response
08/14/2023
Better Business Bureau:
At this time, I have not been contacted by USAlliance Federal Credit Union regarding complaint ID ********.
Sincerely,
******* ********Initial Complaint
06/30/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Their payment website was on the ***** for days so I mailed my credit card payment ten days before due date. They claim they did not receive it and said it was past due and charged me a late fee. I want the late payment notation removed and the late fee removed.Customer response
07/25/2022
Better Business Bureau:
At this time, I have not been contacted by USAlliance Federal Credit Union regarding complaint ID ********.
Sincerely,
***********************Initial Complaint
06/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My card was charge in excess by an unauthorized user multiple times starting on 5/27-5/29 2022. I was notified through a text message banking alert that there might fraudulent transactions on my card through US Alliance. Since it was the Saturday before Memorial Day, I immediately reported my card as stolen/compromised-but charges somehow still got through on Sunday. I then called them 5/31. While speaking with an associate, they sent me a Fraud Dispute Form to which I completed and sent back to them detailing all the transactions. That Friday night 6/3, I received an email from US Alliance notifying me that they were "voiding" my dispute form because the merchant were the fraud charges occurred refunded me money back and that somehow establishes a relationship. I tend called them back and told them I have no idea as to why the merchant refunded my money back but I never authorized the approx. $ **** that was charged in the first place. They informed me that I need to get in contact with the merchant. I have told them the merchant isn't answering any calls or emails and now US Alliance is going to hold me responsible for $**** worth of fraudulent charges that is now on my credit.The Transactions I am referencing are listed below**** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ *********** *** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ************** *** ******* ** *********** ************ ***********Initial Complaint
05/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am an active duty member who is stationed overseas currently. When I called to have a letter sent to the storage company to hold my vehicle (since I would not be driving) they sent me one. When I told US Alliance that I needed a letter stating with their permission for my vehicle to be shipped to my next assignment (another overseas location) they told me no unless I paid it off in full. My car was next to new at the time and I was not going to do that. I went back and forth with several phone calls and emails trying to explain the situation and eventually I was told that it would be ok as long as I sent them my new orders to my new assignment. I received my new orders a few weeks ago as it is almost time for me to have my car shipped to meet me at my new location and when I called back the representative acted like they had no idea what I was talking about. So here I am stuck trying to scramble and figure out what I am going to do with a car that I cannot take to my next location even though I was told things were ok if I sent in my orders. Does this company not take any kind of notes or recording when customers call in?Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been trying to make a payment on our USALLIANCE signature credit card and have been unable. **************** assured us we could make a payment on 4/15/2022 due to software upgrade glitches. Understandable. . Today 4/18 , we contacted customer service to make a payment as we still could not access to the credit card to make a payment. In talking to customer service, we found out that the card attached is not our card number. Interest is still accruing and we have no access to pay up on our true account. Very concerned as we have no access to statements or current info on charges. **************** was not helpful. Said she would research the matter and get back to us after we make a payment. This is a joint account with fianc and myself. Thank you for any assistance you can give. We are ready to pay and be done with this credit card , unsettling experience. We also have a loan with them. It is automatically withdrawn from my checking. No problem there , except they will not do a bi-weekly payment with the over payment going to interest. Thank you for your attention to this matter. The pic of the credit card closed is not our card. Number provided as indicated.
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Customer Complaints Summary
24 total complaints in the last 3 years.
9 complaints closed in the last 12 months.