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Business Profile

Beauty Supplies

Tweezerman Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent in 3 tweezers for resharpening on Jan 10 2023 under their ref *******. ** tracking with **** showed that these were delivered on Jan 13 2023. They were supposed to send an email acknowledging receipt, but nothing has been received. I have since phoned on 4 separate occasions and had to leave voicemails as nobody would answer a call. I have also sent 3 emails to them, but so far no reply.I realise that the resharpening service can take many weeks, but I just want them to acknowledge receipt of my 3 tweezers.thanks

    Business Response

    Date: 02/09/2023

    We apologize for the lengthy wait for response. After further investigation we noticed that the emails sent were sent to our "do not reply emails" which explain why there was no response via email.

    With that said, our customer service team emailed **** earlier today and provided an update of the status of her tweezers. This has been addressed internally. Please feel free to reach out to me personally if you have any additional questions or concerns at ***********************************.  Thank you for your patience and sorry for the inconvenience that this may have caused.  *******,****

    Customer Answer

    Date: 02/10/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tweezerman are not responding to enquiries about shipped items which failed to arrive.

    Customer Answer

    Date: 10/09/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.


    Sincerely,

    ***********************



     


  • Initial Complaint

    Date:08/19/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with tweezerman ****** on July 3, 2022 and it still has not shipped. I paid $54.88 CAD and my order number is ***********. The company has not reached out to me once to update me on the status of my order. It seems this company is running some sort of scam.

    Business Response

    Date: 08/23/2022

    Hi there,

    We have been undergoing system upgrades in our ******** facilities which has delayed shipping out orders. We have statement on our landing page of our website informing of delays. We have reached out to the consumer to provide further insight into the situation, as well as provided a refund and are shipping out the products free of charge to her.

    Thank you,

    ******

    Customer Answer

    Date: 08/23/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I am awaiting the refund and the products to be shipped. As such, my complaint is not yet resolved. When I receive my refund and the products that were promised to be shipped, then I will consider the matter resolved.

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***************************




     

  • Initial Complaint

    Date:05/25/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 27, 2022, I sent 4 pairs of tweezers to Tweezerman for sharpening. My order number is #*******. Tweezerman states that they will verify receipt when my tweezers arrive, thereby letting me know about how long to expect the whole process to take. However, when time passed & I never heard anything from Tweezerman saying they had received my 4 tweezers, I started seeing numerous BBB complaints for how Tweezerman is constantly disappointing customers. I next went online to **** to verify that my tracking #**** **** **** **** **** 27 HAD INDEED confirmed that my 4 tweezers were received on May 2, 2022, yet still I am hearing nothing from Tweezerman saying they have been received. Just wondering. when do my 12 weeks (the amount of time it takes to receive your newly sharpened tweezers) start? When will Tweezerman decide to do their job and reply to either of my 2 emails on this topic? When I originally completed the online order, it stated that customers would get their sharpened items back in 12 weeks; it has now been over 4 weeks since you received them, so now will I get them back in 8 weeks?? Tweezerman charges more for their products and advertises free sharpening. What good is free sharpening if you are ghosted by Tweezerman and never get your tweezers back?

    Business Response

    Date: 05/25/2022

    Hi ****,  We apologize for the delayed communication.  Yes we did receive your sharpening package on 5/2 and registered it on 5/3 - the turn around time is 12 working weeks from being registered.  Unfortunately the auto email that gets sent when we receive packages was not working properly which has been addressed with our web developer.  I have reached out to the team that handles sharpening with regards to your emails since they supposed to check it daily - this will address this internally.  Please feel free to contact me directly if you have any questions or concerns at *********************************.   We do apologize for the inconvenience that this may have caused.

    Customer Answer

    Date: 05/28/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory as long as I will receive my 4 tweezers by the end of the 12 weeks promised.  At that time, I will agree that the matter will be resolved.

    Sincerely,

    ***************



     

  • Initial Complaint

    Date:05/19/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Tweezerman Online on 5/9 - I've yet to receive the order.After SEVERAL attempts to contact them, I've found it impossible. No one ever answers their phones or email inquiries. Regardless which department you call, there's no one there to help! But they'll happily take your money and leave you hanging.***************** seems like a ghost town, it's insane.

    Customer Answer

    Date: 05/19/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

Tweezerman Corporation is NOT a BBB Accredited Business.

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