Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Over all I like the app. BUT I entered the weekly sweepstake for a $250 **** Gift card. An on 12/19/21, I was emailed that I won. All they asked for was my mailing info by 12/23/21. I replied on 12/19/2021 and it would ***********-8 weeks to be sent out. By 3/7/22 I still hadn't gotten anything. I reached out to e-mail the original e-mail was sent to and they said (emailed me on 3/16/22) they would contact the Debit card distributer. ****** w/RecieptPal Support e-mailed me 5/9/22 with Ticket # ****** which said it was updated a week prior. I received ANOTHER email on 6/8/22 with ANOTHER ticket # ******. I replied back with no response as of today 7/21/2022. I just sent ANOTHER e-mail and got ANOTHER..."Just followed up with vendor again and asked that your card be reissued" response. VERY disappointed.Business response
08/02/2022
The consumer has been contacted and the issue has been resolved.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I use an app called ReceiptPal, and I worn their sweepstakes for a $250 gift card on April 29th. It said it would ***********-8 weeks to receive, well its been over two months, and I have yet to receive my prize. Ive tried emailing them, and asking ReceiptPal for help with no response. I just want my gift cardBusiness response
07/19/2022
Our records indicate that this matter was resolved with the consumer on July 19.Initial Complaint
06/30/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This complaint is in regards to the ReceiptPal app. On 06/01/22, I received an email from ReceiptPal informing me of a change to their Terms of Service, which would take effect on 07/01/22. That email stated the following:"...An email account must be connected to your ReceiptPal account to be a Registered Member and redeem points for rewards"..."You may redeem your points under your current rewards program terms until June 30, 2022. Thereafter, the Updated Terms will apply." On 06/29/22, I opened up the app to redeem my points for rewards only to find my account locked, trying to force me to connect an email address, which I do not want to do, nor do I feel comfortable doing. This is clearly in violation of their current Terms of Service which is in effect through 6/30/22. I have tried 3 times through the app to get this rectified, only to have my first 2 attempts closed out with no help from ****** and *****, and on the 3rd attempt they have stopped responding to me. I have attached screen shots of the email and of my locked account through the app. I am owed money for providing copies of my receipts through their app. It appears as though they are trying to put me off until 07/01/22, so they can use their new updated Terms and require me to connect an email address in order for me to cash out my points. I would appreciate your help in this matter. Thank you.Business response
07/19/2022
We proposed a resolution to the consumer on July 14. We are awaiting a response.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:On 7/14/22, I was offered $65 (1-$50, 1-$10, 1-$5) in gift cards from ******. On 7/22/22, I accepted the offer of $65 in Amazon gift cards. On 7/25/22, I was informed by ***** that they could only give me $55, shorting me $10 from the original offer, due to not enough points. That is not what I agreed to, and why I am marking this complaint as rejected.
Business response
08/02/2022
The full amount has now been awarded. The previous amount was issued in error.Customer response
08/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
06/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have collected the amount of points needed to redeem a $10.00 gift card from receipt pal, however, each time I try I get an error message there is a problem with my account which I know its not. I have contacted receipt pal online customer service online and have not received a response. Please assist.Thanks ***********************Business response
06/09/2022
The issue has been resolved.Initial Complaint
05/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Have been trying to cash out a ***** Amazon gift card (requires **** points, I have ****) I have waited the required 30 days to "verify my email" I keep getting this message stating there is something wrong with my account have contacted receipt Pal several times and each time get a message stating to check the help topics ..none apply to something being wrong with my account.Business response
05/23/2022
Our records indicate that the issue has already been resolved.Initial Complaint
04/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been using a app called receipt pal. In this app you load receipts that you have purchased. I have been playing it and collecting points for several years. I have leveled up and went thur all the different features and now I would like to exchange my points for the gift card that they are worth and it keeps telling me I have typed in the wrong email or that it does not recognize this email when indeed it is because it is one of the steps you clearly have to go thur in order to level up. I have tried to contact the company and they dont follow thur in helping me or act as if they do not recognize me. Very frustrated after the work I have clearly put into this. All I want is a gift card for the amount of points I have which is currently ****** and at ****** you can exchange for a $100 Amazon gift card please help.Business response
04/26/2022
The member's issue has been addressed by the ReceiptPal Help Desk.Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have an issue with the Receipt Pal app - I have been trying to redeem a $100 Amazon ****** Card and I keep getting the message "Oops! There appears to be an issue with your account. Please try again later." My app is updated and I do have more than enough points to redeem this award. I have contacted their help center numerous times, even informing them that I will contact the BBB, and all I get is "Your request (******) has been updated. Please go to the *********** in the ReceiptPal app." I would like to redeem the $100 Amazon ****** card that is offered since I have accomplished my requirements. I will most likely cease use of this app after. Thank you!Business response
04/25/2022
The member wrote to the *********** and the inquiry was addressed there.Customer response
04/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
04/05/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
keeps saying oops when I try to connect my email I know my email password.. it keeps saying oopsBusiness response
04/20/2022
Our records indicate that this issue was resolved on April 6Initial Complaint
04/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have been trying to cash out for a $100 Amazon gift card for a couple weeks now and keep getting the message that there is an issue with my account. I have the correct amount of points and have the most recently updated version of the app.Business response
04/05/2022
The customer should submit their request to ***********************************.
Customer response
04/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ********Initial Complaint
03/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have an issue with the Receipt Pal app - I have been trying to redeem a $10 retail e-Gift Card for all most a week now and I keep getting the message "Oops! There appears to be an issue with your account. Please try again later." My app is updated and I do have enough points to redeem this award. I have contacted their help center and they have not helped me at all. I am hoping that this can be resolved so that I can get my $10 retail e-Gift card.Thank you!Business response
03/25/2022
Our records indicate that the matter was resolved on March 16.Customer response
03/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
35 total complaints in the last 3 years.
3 complaints closed in the last 12 months.