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Business Profile

Credit Union

TEG Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for TEG Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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TEG Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding an account listed on my ********************** report that I believe is the result of identity theft. The account in question is TEGFCU (Opened Date: 4/29/2021, Account Number: **********). I have no knowledge of this account and did not authorize or open ***** a victim of identity theft, I am requesting your assistance in investigating this fraudulent account and ensuring that it is removed from my credit report. I have filed a complaint with ***************** regarding this issue and have enclosed a copy of the filing for verification.Please investigate this account and take the necessary steps to remove it from my credit report. I appreciate your prompt attention to this matter.

    • Initial Complaint

      Date:02/21/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The latest occurrence of this problem is February 1 of this year, however this is the third occurrence in the last 12 months. I utilize billpay to manage my monthly finances through ***. Three times in the last 12 months, they have failed to pay my mortgage as instructed. If paid when requested by me, there would be ample funds to cover the payment with no problem. Failure to process payment when requested exposes me to late charges and negative credit scores. I have addressed this with them more than once, and was assured that this problem was resolved, however, it has happened once again.

      Business Response

      Date: 03/17/2025

      ******** *** *** ********* * ********


      Dear ***** *********,

      We are writing in response to the complaint filed with the Better Business Bureau regarding billing or collections related to your mortgage payment processing discrepancy.

      We apologize for any inconvenience this situation may have caused, we understand the importance of ensuring accurate and timely payment processing, and we appreciate the opportunity to address your concern.

      Thank you for your time to review and identify the payments in question with us. We have determined the payments in question were initiated prior to the scheduled deposit. These payments were dependent on the scheduled deposit, which in these occurrences in question fell on a weekend, a non-business day, resulting in a delay in payment issuance.

      To prevent this issue from occurring in the future, we are in agreement to adjusted the payment request date to accommodate for such situations.

      Please let us know if you have any further questions or concerns. We appreciate your membership and the opportunity to resolve this matter.


      Sincerely,
      ****** ****

      Customer Answer

      Date: 03/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** *********



       

    • Initial Complaint

      Date:02/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have two accounts with TEG one is my car and one was my husband truck. Unfortunately TEG didnt want to work with us when my husband needed a new truck bc his wasnt undrivable. *** refuse to help so we let them repo it. We continue to make payments on the car and a personal loan with had with them. We paid off the loan and made our payments on time for the car. Currently we owe 2 months payment on the car. We refuse to make a payment if they will not let us trade the car in as we are full ready to trade car. Get rid on one loan with *** and work on the truck when we can like we have been saying all along. We hate *** and refuse to ever do business with them again so we want to be done with as many accounts as possible. This is unfair on their part to hold us to any obligation regarding the two when the truck was purchased a good two years before the car!! Fast forward to a few years to three months ago. When the car now needs to be traded in as its getting high in mileage. When we inquiry *** informed us we can to trade the car in as we still owe on the truck. What? So now they are going to leave us with the same option to come repo the car so we can seek financial help somewhere else?

      Business Response

      Date: 03/17/2025

      When a loan is established, a Loan and Security Agreements and Disclosure Statement is signed by the member outlining the credit union’s security interest as well as cross collateral provisions.  *** ****** reached out to obtain a lien release on her 2018 GMC Acadia that she was looking to trade in. At that time, she was advised the balance on the 2013 Dodge Ram would need to be paid in addition to the balance owed on the 2018 GMC Acadia. TEG exercised their cross-collateral rights as stated on page 3, section 2, of the Loan and Security Agreement and Disclosure Statement that was signed when the loan was originally taken. The 2013 Dodge Ram has now been satisfied but we have not heard from *** ****** again regarding the vehicle being traded. TEG would be happy to provide a payoff quote for the 2018 GMC Acadia and upon receipt of verified funds to satisfy the outstanding balance, we would release our lien.

    TEG Federal Credit Union is NOT a BBB Accredited Business.

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