Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Friendly Honda has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforFriendly Honda

    New Car Dealers

    At-a-glance

    Customer Reviews

    4.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1143 Dutchess Turnpike, Poughkeepsie, NY 12603
    BBB File Opened:
    1/1/1976
    Years in Business:
    59
    Business Started:
    1/1/1965
    Business Management
    • Mr. Eric Kahn, Owner
    • Mr. Dominick DiCapua, Vice President of Operations
    • Ms. Grace Zarrilli, Executive Assistant
    • Michael Glynn, General Manager
    Contact Information

    Principal

    • Mr. Eric Kahn, Owner

    Customer Contact

    • Michael Glynn, General Manager
    Additional Contact Information

    Fax Numbers

    • (845) 452-5273
      Primary Fax

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/19/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    This complaint is regarding a warranted 2019 Honda AC condenser. This part has a manufacturer defect and has caused an AC system failure in my 2019 Honda Civiv EX. Honda will not cover the compressor only the condenser which they already know was not manufactured correctly. The condenser failure caused the issues and they are unwilling to cover the almost two thousand dollar cost. Honda and the ***** are aware of the issue with the condenser. I believe all issues caused by the condenser failure should be covered. Thankyou for your consideration in this matter.
    Read More

    Customer Reviews

    5 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jacquelyn K

    5 stars

    06/13/2024

    I had an amazing experience with Friendly Honda!! I was in the market for a smaller SUV, and went to look at the HR-V and CR-V. Our salesperson was ******, and he was fantastic. Before I even test drove a car, he sat down with me, asked me about what i was looking for, my price range, etc. Then he asked if I had seen any cars online that I was interested in, and we discussed them. When I picked which ones to test drive, ****** took the time to familiarize me with the vehicles before I drove them. When I explained that Friendly was the first dealership I had gone to, and that I was going to visit several others before making a decision, he was completely understanding and told me to reach out if I had any questions or wanted more information. Over the next couple of weeks, I continued my search. None of the other dealerships came close to matching Friendly in knowledge, assistance, or hospitality! I had several questions before I made a decision, and ****** went above and beyond to get answers for me, always in a timely fashion. When I decided on my vehicle, they buying process was quick, easy and pleasant. ****** spent a good deal of time with me, going over all of the features of the car, so that I was completely comfortable in driving it home. He even called a few days later, just to make sure everything was going well! I would not hesitate to recommend Friendly Honda to anyone looking for a new or used car... and I'm quite sure that I'll be returning there again when it's time for my next one!

    Local BBB

    BBB Serving Metropolitan New York

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.