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ComplaintsforOn The Level Plumbing
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On The Level Plumbing was contracted to install a boiler system in my mother's home at ************************************************. The owner, ***, installed a boiler which is too small to heat the home. When I contacted a supply house regarding the correct size boiler, they confirmed that the boiler installed is too small. *** installed a Navien Combi 190, and the home requires a minimum of a Navien Combi 240, based on having two bathrooms. The size needed may be larger but **************** would not give me any additional information as I did not specifically know how many BTU's are needed. *** and I have been in contact regarding this issue, he is trying to make my mother pay the full amount for the replacement boiler, which is not fair. We are happy to pay the difference in price between the smaller unit he installed and the correct size unit but, again, he is insistent upon making us pay full price for his error.I am seeking resolution by having him install the correct size unit and paying only the difference in cost between the two units.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.