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Business Profile

Beauty Supplies

Kiss Products, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dryer from a third party beauty supply store. However, I was told that the manufacturer enclosed a warranty sheet and that I was to fill it out upon taking it (the dryer) home, and include the date purchased. I purchased it on July 15, 2024 and I filled out the sheet as instructed by the third party store owner. The dryer is said to have a 1 year warranty.Around the end of November, I went turn the *** on to dry my hair and it would not turn the dryer on. Upon further inspection because I am a licensed cosmetologist, I am able to ascertain issues with equipment. I have been licensed over 30 years (Alabama License number *******. I noticed that the *** was stripped/split due to turning it off and on. We were taught in school to turn equipment off before unplugging it to prevent possible fire hazards and equipment malfunction. The way in which this dryer is constructed means that there is only one way to turn it on which is by the *** on top. Once I was unable to turn the dryer on anymore and I have had it under 1 year, I reached out to the company to get a refund.*The company asked that I submit a request for refund form, which I did.Over the next couple of days an employee named ******, reached out to me via email and asked for my contact number to see if we could come to a resolution. At her request, I sent her my cell phone number by replying to her email. It has been approximately three days later, and I have not received a phone call from **** nor their employee, ******. My last contact with the company was via email, I requested a refund again because I do not have time for the run around. I do not want a replacement dryer because the assembly is faulty and until they correct the issue, I would have another inoperable dryer. I will only be satisfied with a refund plus interest for wasting my valuable time.

    Customer Answer

    Date: 01/03/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Kiss Products, Inc has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ******** *******

  • Initial Complaint

    Date:08/15/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a product from Kiss Nails that was labeled as Brush On Gel however the product was NOT a gel product it was actually nail glue and I am severely allergic to nail glue. I used the product thinking it was Gel which is what I bought it for as it was labeled and the product actually was nail glue. I had to go to the ** via ambulance, buy multiple medications, etc. and the company is telling me the product was labeled correctly when there was NO label on the bottle itself. I know I am allergic to nail glue and feel like due to the companies negligent and misleading labeling that I was misinformed and therefore bought this product that I wouldnt have bought otherwise, I now have hospital bills coming in and still have lingering effects from the allergic reaction.

    Customer Answer

    Date: 08/15/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a REDpro Hair Therapy Steamer Model# STMR01 on June 18, 2024 at 1:39pm from a beauty supply store. On June 25, 2024 I followed the instructions to put the steamer together added water and cut the power and steamer buttons on and heard a high pitch noise. No steam was coming out at all. I emailed via the REDbyKISS.COM website ****************** advising for help because their only process is send back with copy of receipt, the warranty information card, and a check for $10. I emailed looking for customer service assistance to maybe walk me through trouble shooting but got a generic reply. I paid a total of $186.93 for all of my items but that item was $109.99 plus tax. About to send $10 check with product back to **************** **** but don't know what to do at this point...do I trust the system or await your response. Companies should not be allowed to have business without human response; customer service, phone number and actual human response to email inquiries. The beauty store said the company that made the product warrantied for a year and was good about warrantying. Should not be a repair job on an item just purchased.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On, 03/22/2024, I purchased Ruby ****** cream foundation. It turned my skin under by eyes black immediately. Now it looks like I have two black eyes. Before putting Ruby ****** cream foundation my skin under my eyes was the same color as the rest of my face. Now I have two permanent black eyes. I am asking Kiss Products *** to contact me as soon as possible. My face is ruined under my eyes are black now.

    Customer Answer

    Date: 04/27/2024

    Better Business Bureau:

    At this time, I have not been contacted by Kiss Nail Products Inc. regarding complaint ID ********.

    Sincerely,
    ******** *****

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To say this company is worldwide- their customer service and return policy is the worst I have ever seen! I have contacted this company at least three times in which I am told let me call you back once I figure out who I need to route your call to about your issue. This billion dollar company appears to have no **** that handles **************** related issues. The product eyelash glue is horrible and has a horrible reaction but I can not take the product back for exchange or return due the third party seller. I tried to call the company to return the product in hopes of exchange understanding ,etc. NOTHING! Im not understanding I wanted go try the falscara but apparently I can not even find it in the stores! Im so upset and I use so many of Kiss products nails, etc.

  • Initial Complaint

    Date:03/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the advertised Magnetic Lashes and adhesive from a third party vendor. The lashes and glue DO NOT WORK as advertised . I sent emails to the company for reimbursement that have gone flat. The company will not respond. I want my money back! This is fraudulent advertisement for eyelashes that do not stick. What does stick is my lost hard earned money to this sham companys pockets. I want all of my money and now time back! Please

    Customer Answer

    Date: 04/17/2023

    Better Business Bureau:

    At this time, I have not been contacted by Kiss Nail Products Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

Kiss Products, Inc is NOT a BBB Accredited Business.

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