ComplaintsforAlex's Lawn Care & Property Maintenance LLC
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 8/26/2021, workers from Alex's Lawn Care were at my home. I did not contact the lawn care company. They were at the wrong home. They should have been at my next door neighbor's home. I have video of the men doing the yard work, which is how I learned that they were there. I got home and discovered that they caused some damage. They destroyed a pumpkin plant, hen and chicks plants, and they damaged four window well covers. I learned from my neighbors that it was Alex's Lawn Care. I reached out to Alex S*****, the owner, on 8/27/2021. I sent him photos of the damage. He was apologetic and we made plans for him to come look at the damage. He came during the week of 8/30/2021 and observed the damage. He met my boyfriend at my home. He told my boyfriend that he would replace the damaged items. He requested I send him an email detailing what I wanted replaced and where I had purchased it. The main items I wanted replaced were the window well covers and I sent him an email stating the same. Again, he said he would replace the items. On 9/7/2021, I discovered that there was damage to my down spout extensions as well. I sent pictures to the owner and, again, he said he would replace the items. I did not hear anything from him so I reached out on 10/4/2021 looking for an update. He claimed he was still planning on replacing the items. Another month went by without contact from the owner so I sent him another text on 11/4/2021 looking for an update. He has not replied.Business response
12/14/2021
BBB received a call from Alex and the business, and he stated that he had replaced the items damaged.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.