ComplaintsforPremium Auto Shipping Inc.
Auto Transportation
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Complaint Details
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Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 7/29 we needed to have our vehicle transported to another state. I spoke with an employee named ***** from Premium Auto Shipping he advised me he could have my car delivered for $1050.00 on the same day. I paid $150.00 to secure the place and price. Two hours later he called and said it would $1350.00. I was very upset and was frustrated that he lied about price and did not even have transportation for my vehicle at that time. I requested to just get a refund of my $150 and he said if I didnt go with his company they would charge an additional $200 for a cancellation fee on what Im not sure. They didnt even have a truck to transport at that time. I was so upset for trusting this company and being made to believe they would actually follow through with the original price quoted and dollar amount on the paperwork I signed. In the end he brought the price to $1150.00. Which was still upsetting. I am requesting the $150.00 be credited back to my account. I would have kept looking for a business that did not do the switch and bait.Initial Complaint
08/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
History of events: I got a quote from ******************** on 7-22-2024 to transport from car from *******, ** to *****, **. On 7-24-2024, I signed a contract with their company for $775 and paid $200 deposit. A driver names ***** is assigned to pick up the car on Monday 7-29-2024. On 7-29-2024, the driver confirms his axle is broken and he cannot pick up the car. On 7-29-2024, ******************** says another driver can pick up the car but the charges would be higher and it would be $1350. On 7-29-2024, **************** disagrees to pay higher price ($1350). He informs ******************** that he already has two quotes lower than the signed contract ($775). He shares the two companies and their quotes with ******************** informing that **************** is already paying $225 more than the minimum quote received. Paying $1350 is not what he signed for. It is 8-5-2024 today (12 days since I signed the contract) but ******************** has not been able to identify a driver to pick up my car yet. Inspite of my multiple requests, ******************** is not returning my deposit of $200 or getting my car picked up. I request your agency's help in taking an action against Premium Auto Shipping Inc.Initial Complaint
07/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I requested quotes for a car delivery from ******** to **** on a website. I had several offers come in. Below you will see the texts from this company and I will also attatch the contract. Theu quoted me $250. Pay $100 upfront then the the remaining $150 on delivery. It does say there may ne some added fees in the small print. Today it's set for delivery and you can see he texts that the new proce is $800. He then arbitrarily comes down a couple hundred to try and get me to pay $500 more. It's a total bait and switch. Then he says they can charge me $200 for canceling but won't since they're being nice and will just keep my $100.Initial Complaint
07/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I booked company to pick up my car in ********** and deliver it to ******. They quoted me $700 and I signed a contract for that amount. The car was to be picked up on said date and they kept pushing the date out daily saying drivers are on strike and dont have anyone to run that route. Then they wanted to charge me $1700. They have given excuse after excuse. Scam scam scam. I gave them $150 deposit and they want to charge me $200 to cancel my shipment now.Initial Complaint
05/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company told me it would be $650 to ship my car from Denton Tx to **** **. At 2:45pm the day the car was scheduled to be picked up on 4/6/2024 the driver told me he couldn't pick up the car and that it would be a week before they could pick up the car for shipping. I had to leave the next day for my move to ****** and had to pay $150 each day to have it stored until it could be picked up. On the day that the company could finally pick up the car, I was now told that it would be $1050 to ship the car. This was very deceitful and deceptive. This company lied to get my business then hicked the prices up the day they picked up the car to ship it. I had already spent an additional $600 to have the vehicle stored and now was being charged an additional $400 on top the original quote. Upon delivery of the vehicle I told the driver that I already made a $200 deposit and that I only owed the remaining balance of $750. The driver was yelling and screaming and threatening me that I owed him $1000. I was have been completely robbed and lied to about the pricing and ended up paying $1250 from a quote that the company told me would only be $650. I am requesting a complete refund since I also had to pay to store the car becuase they couldn't pick up the car for a week after I was promised pickup.Business response
05/16/2024
GOOD AFTERNOON, YOUR COMPLAINT IS WITH THE WRONG COMPANY. THIS IS OLD THIRTY TRANSPORT LLC DBA PREMIER AUTO SHIPPING. ** ****** REGISTERED IN THE ***** OF MN. YOUR COMPLAINT IS WITH PREMIER AUTO SHIPPING INC ** ******* REGISTERED IN THE ***** OF **. PLEASE WITHDRAW YOU COMPLAINT WITH MY COMPANY. THANKS ***************************** MANAGER/OWNERInitial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Auto Premium Shipping *** contacted me on April 12th to schedule a pick up for my vehicle in ******, ******. The car was supposed to be picked up between around April ***** originally. Excuses, after excuses. The car is not picked up. ****** then states he can get the car picked up May 1st. May 1st comes, they broker and driver strong arm me to pay ***** instead of the agreed original price of $750 if I want my car picked up today. After have waited already 2 weeks, I cave in. We agree on $*****. The driver doesnt make it on the 1st. May 2nd comes, driver is supposed to arrive at 9am. Never shows up. New driver comes at 1:30pm with the wrong truck. Stated he picked up a larger car before and now doesnt have room. The driver and broker both had the year, make, model, pictures, and vin of my vehicle but failed to bring a sufficient truck. Now they state they cant come until May 3rd. I request to the broker to cancel my contract. He will not release my deposit of $150 nor cancel it. Now I cant book another load until he cancels it. Would steer as possible from unprofessional company.Customer response
05/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************************
Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Paid deposit on auto transport. Received no calls, heads up or reminder about pick up. I been waiting over 3 weeks. Called today, guy answered was rude. Referred to me a an old crazy man. That's discrimination. Then the never booked me a driver and my request was still on the carrier board. Evidently they didn't do anything but take my money. Then want me to forfeit my money for no service at all.Initial Complaint
04/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Sales person keeps Changing the price and telling lies just to make the sale and holds your property over your head they dont listen to a thing you ask I won this car on march 20th 2024 and they keep playing with my car delivery I agreed to a certain price and was promised I would have the car by now I want a refund of extra money spent just to get it after being lied too for over a weekCustomer response
04/27/2024
Better Business Bureau:
At this time, I have not been contacted by Premium Auto Shipping Inc. regarding complaint ID ********.
Sincerely,
***************************Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On March 14, 2024 I paid this company Premium Auto Shipping *** $150 deposit to transport a car to ***** and was quoted a total price of $550. The day of transport March 18, 2024, *****, from the company, called me and said he doesnt have a driver and to get another one would cost $1000. I told him this sounds like a scam and asked him to refund my $150. He says there is a $200 cancellation fee and would not return the money. On the receipt the balance due on delivery is stated $400. I do not agree to the $1000 price change the day of shipping and want a refund from this business not honoring the agreed upon price.Initial Complaint
02/14/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
**** WARNING: SCAM WARNING SCAM ****Premium Auto WILL NOT ship your vehicle. They will take your money UPFRONT before contacting any potential drivers and does not intend on providing you the services they quote you for.Their quotes are always lower than the other competition because THEY ARE BROKERS WHO WILL NOT REACH OUT TO DRIVERS. They will just take your money.NEVER pay up-front for a broker to reach out to drivers.I learned the hard way and want to ensure no one else falls for the scam that ***** is running with Premium Auto Shipping
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Customer Complaints Summary
43 total complaints in the last 3 years.
21 complaints closed in the last 12 months.