ComplaintsforCapital Auto Salvage & Sales

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Ordered a transmission for My 2011 ****** Altima, mechanic took it out. They changed to yet another transmission that also did not work. Ultimately gave them back the transmission and they refuse to refund. Their preferred payment is Zelle.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchase a 2010 Audi A6 Quattro Engine from Capital Auto Savage on 6/5/24 for $3200.00, I was told by the rep I spoke with on the phone that the engine will be ship out that same day & the tracking # will be given to me, that never happen, the shop the engine was ship to was not received tell 6/7/24, the mechanic at the shop contacted me the afternoon of 6/8/24 to advice me that the engine was locked it was a good engine, that same day I contacted Capital whom I purchase the engine from to advice them of the bad engine that was send to me the rep I spoke with adv me to make some videos of the engine not turning over and send it to his cell video via text which I send 5-6 videos to the number given ************. He adv me that a engine will be ship right away, I was under the impression that since it was the weekend the corrective engine will be ship out on Monday 6/10/24 that never I call numerous times that week I kept getting the run around that it will be taken care off but they where just brushing me off , so I send a text msg advising whom number I send the video to that I will take legal action within a second I received a call advising me that that will pick up the engine and refund my money back & send me a shipping label that same day to print out & have the shop get the engine ready for pick, so my question to the guy was why didn't you tell me that was the process when I spoke to you on the 6/8/24 so you can send me the label, I adv him it was there responsibility so they contacted the shop the engine was pick up on 6/14/24 by their carrier, I have send multiples text and email requested my refund in the amount of $3200.00 they keeping telling me that they are processing it still have not received anything is been over a month now, I call there office number again on 6/28/24 spoke to a guy name ***** which adv that that the office mgr ***** will have it in my account my 5:00 pm on 6/8/24 still didn't happen. I don't know what else to do

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased a used transmission from capital VIA VIN, as well is specific 3 digit (QZX) code on transmission. He verified it, and said it was in stock. Ordered 1/22/24. Delivered 1/26/24. Paid $4500. Took 2018 Audi Q& apart, and when prepping used transmission, realized it was incorrect. Wrong code on it, etc. Nothing matched up. I called up, spoke with *****. He said, oh we must have delivered one for an A6. We have the right one here. He delivered the replacement, and picked up the original one (which my staff had to lift on to their truck) on 2/1/24. We lined it up, and that was also incorrect. Wrong code again, hardware doesn't line up. Truck was already gone by the time we verified. I called *****, and asked him to come get this, and bring a check. I have lost money with this car sitting here apart. This was on 2/1/24. We are now at 3/20/24, I still have the wrong transmission, and out $4500. I have called NEARLY EVERY DAY, and have been getting the same run around. How is this place functioning? I want my money back (should be plus money lost from this, and interest on the $4500.)

• Initial Complaint

  01/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I ordered an engine that was suppose to have 80k with a 6 month warranty. When I received the engine it had a hole in the oil pan and had low compression and wouldnt even start.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 8/10/23 an engine was delivered to my business shop. After installing the engine, it doesn't start. We did compression test on it, and found out that it doesn't have enough compressor on the pistons. I called Capital and told what was going on with engine and they told me that I will received another engine in three business days. I have been going back and fourth with them and no one sim to want to help me out.

• Initial Complaint

  03/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Ordered a transmission from Capital Auto Salvage on 2/8/2023 for a 2010 **** F150. The transmission I received had the part numbers wiped and scratched off, but I had my mechanic install anyways.Transmission was incorrect, shifted horribly and idled at 3k rpm. I told Capital and Capital sent a replacement transmission on 2/15/2023. Also had part numbers wiped and scratched off, we installed anyways. Same issue, but idled at 2.7k rpm.I then ordered a transmission with more miles from a local shop, part numbers were intact and matched my old trans, and it works great.I waited before installing the new transmission sourced elsewhere before contacting Capital, to verify that Capital's transmission was faulty and rule out any other issue. I called Capital on 3/6/2023 (26 days after my initial order date) and told them that the second transmission was also faulty and requested them to pick up their two transmissions and issue a refund. Their policy (on the backside of their receipt) says "no refunds after 30 days" which implies that I can return for a refund if under 30 days. They rudely said "no refunds after 30 days, store credit only". I politely told them it has not been 30 days yet, and they refused to acknowledge this.I spoke to **** the next day on 3/7/2023 , and he said he would call me back later that day with a resolution. He has not contacted me since.Now Capital won't take back their old transmissions, and wont issue me a refund even though it contacted them before the 30 days, I am out of the labor of installing twice by a reputable shop.

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This claim is because Capital Auto Salvage & Sales, **** Has been terrible i purchase an used transmission in $1800.00 and they sent it without the *********** and Axle sealed my Mechanic refused to install it because of it, then i called againg and told them to sent another one with everything and to please make sure that everything works, because i didn't want to wasted my money and do the process again.They sent another one with everything looking fine but it had the 2 axle sealed broken, but i didn't complaint because i was told by my Mechanic that wasn't a big deal and i just purchased the 2 axle seals and told him to go ahead and install the transmission, on december he installed it on my car and i paid $800.00 dolars for labor and the transmission was calibrate it and reset it and since the transmission was replace here are the issues that the car has. 1 a check engine light related with the transmission wich was never there before is showing up the drive motor with issues.2 the car doesn't engage when put the car on Drive and lurches forward and when is put in Reverse lurches back and sounds like a bang very bad.3 when breaking the car drives forward right after breaking.For these reason the car is not safe to drive.I called Capital Auto Salvage & Sales, **** And explain the situtaion they are willing to sent another transmission but they don't want to pay labor i asked them if they could replace it because i already paid $800.00 dollars and not willing to pay another $800.00 again and they refused to do it, and i asked them to sent me another transmission they refused to do it and this is why in filling a claim and asking 1 that they replace the transmision 2 sent me transmission and pay the labor.3 a refund for what i spent Transmission $1800.00 Transmission Replacement $800 Transmision Fluid $190.72 Because of their mistake i paid for something that doesn't work properly and is not fair that i spent all this money again.

  Customer response

  03/23/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Capital Auto Salvage & Sales regarding complaint ID ********.
  
  Sincerely,
  
  ********************************
  

• Initial Complaint

  02/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 12/01/2022 and 12/16/2022 I purchased 2 engines and one transmission from Capital Auto Salvage,******************************************************************;Phone: ************ Paid by check. Check # **** for $1400.and Check # **** for $2250 ( Engine and Transmission ) . Both motors were put in the car and did not work. Both engines were making loud noises, so we removed them. Transmission it was good.I Spoke with ***** several times about both engines. and it took some time to get them. And again two other times both engines were not good. In January and the beginning of February We were given the replacement motors. But again, both engines did not work. I spoke with ***** and I told Him about that I lost my customer and they don't want to do the job anymore. He told me that he will refund the money $ ***** Dollars for both Engines. It's been almost two months. After I spoke with *****, I called numerous times and I was kept on hold without speaking to anyone. soonest they know it's me they put me on hold. I would like it if you can help me with this matter. Thank you.*************************************

  Customer response

  03/24/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Capital Auto Salvage & Sales regarding complaint ID ********.
  
  Sincerely,
  
  *************************************
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a used transmission from them on 5/25/2022. There was a 6 month warranty. Started having problems mid October. Have been calling them for the past 3 weeks and keep getting run around and no answers. Paid $1,150 and expect either a replacement transmission or money back.

• Initial Complaint

  12/03/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  on 11/8/21 we purchased a transmission from this company. it was the wrong one. they took it back and once again delivered a wrong transmission. after 3 times, we requested our money back. they keep saying the check is on the truck and today, 12/2/21 we called again, and after using profanities with me, they hung up on me. i am still without my refund

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩