ComplaintsforCapital Auto Salvage & Sales
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/20/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered an engine for my 2011 *** 328i about 4 months ago in June. I have yet to receive the correct part that i paid my hard earned money for. I Gave them over $2000 for the engine. They sent me 2 engines already but it took them months to send it and they were both bad. The first Engine was in bad condition and the second engine was an incorrect engine not for my car. I called yesterday on 10/18/2021 asking the manager where is the engine that i was supposed to be receiving months ago and he told me i was going to receive today which is 10/19/2021. Of course nothing came so i called back asking what happened and i was told that it will be delivered tomorrow on 10/20/2021. This place is very unprofessional and misleading. Too much run arounds. I have been losing money every since ive been waiting for this place to send me a working engine that is in great condition with low miles. I Requested for a refund because i didnt receive what i paid my money for but they refuse to do so.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
15 total complaints in the last 3 years.
6 complaints closed in the last 12 months.