ComplaintsforPremium Quality Air
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Complaint Details
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Initial Complaint
10/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On October 10th, 2021 we hired the business to clean our air duct system. They promised to clean all vents, dryer vent inspection, and deodorizer. The advertisement guaranteed all the work. Both the deodorizer and dryer inspection wasn’t completed. I attempted to email the website they provided me twice with no response. I contacted the person who scheduled me. I sent him pictures of all the dust and dirt blowing out of the vents. I voiced dissatisfaction with the service since I had to vacuum each vent after paying $250.00 for professional cleaning. I told him that the service wasn’t completed as promised, and he blocked me. I would like a refund since they advertise that they guarantee their work.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Rochester, NY 14616-3824
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.