Complaints

This profile includes complaints for Benefit Resource LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Benefit Resource LLC

  Rochester, NY 14623-4301

• 

  Benefit Resource LLC

  PO Box 642 Willow Grove, PA 19090-0642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employers HSA was transferred to an individual HSA within Benefit Resource; however, in doing so, only half the money that was in my HSA was transferred over. Almost $6,000 is missing! I have been calling Benefit Resource almost every day for three weeks and keep getting pushed around, saying that they didn't lose $6,000 to the money is not lost, they just don't know where it is! They also are refusing to provide tax forms or statements that are necessary to transfer the other half of my money out of their shady business. At this point, they have lost $6,000 of mine and are holding the other $6,000 hostage. 

  Business Response

  Date: 06/17/2024

  Sarah,  Firstly I wanted to apologize for the issues you have experienced with your HSA account administered by BRI. Upon investigation due to your funds being held by a different bank, we sent screenshots of balance information and referred you to UMB for a final resolution. Please let me know if you still need assistance.   Thanks so much  Kyle P****** Member Services Sr Manager 

  Customer Answer

  Date: 06/17/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. While it is great that Briweb has contacted UMB, they are still withholding tax forms and statements from my account.   Regards,  ***** *****

• Initial Complaint

  Date:05/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding the commuter benefits account associated with my previous employment, from which I separated on March 21, 2024. Upon my departure, I attempted to utilize the remaining balance on my commuter benefits debit card on multiple occasions without success. When I contacted their customer service line, I was informed that a new card would be issued to allow me to access and exhaust the funds remaining in my account. However, in a subsequent communication from the company, I was told that I only had one month after my termination date to use the balance, after which it would be forfeited. This purported policy was never clearly communicated to me previously. I did not receive adequate notice about this alleged forfeiture policy. As such, I officially requested that they issue me a new commuter benefits debit card to allow me to access and utilize the full remaining balance in my account pursuant to the plan documents and applicable regulations. They never replied by email or phone, and I lost more than $200 of my own money.

  Business Response

  Date: 06/17/2024

  Firstly I wanted to apologize for the issues you have experienced with your CEP plan administered by BRI. Upon investigation into your account the CEP plan with your employer was discontinued per IRS and legal guidelines, you should have received communication from your employer regarding the discontinuation of this plan and I apologize for the inconvenience that this has caused. Due to this plan being discontinued and guidelines of the IRS we would be unable to refund any unused funds at this time. Thank you Kyle P****** Member Services Sr Manager 

  Customer Answer

  Date: 06/18/2024

  Hi, the business has solved my problem with the above complaint. You can close it now. Thank you for your help.

  Best,

  *******

  
  
  
  

• Initial Complaint

  Date:05/16/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First thing. The Company is Benefit Resource Inc. Their letterhead shows an address in Omaha NE. PO Box 3850, Zip 68103-3850. On February 29, 2024, my wife's Health and Dental Insurance was terminated due to the fact that the Business (******* ******) closed their doors. My wife's insurance was covered under Cobra Retiree. I made a payment for March and April 2024 not knowing the Business - ******* ****** was terminating her Insurance. Each payment that was paid was in the amount of $812.79. The total is $1625.58 that I paid thinking my wife was covered. I contacted Benefit Resource and continue to get the run around. They did tell me a few times that I would receive a refund to my visa account (That is the account that a total of $1625.58 was withdrew from Benefit Resource). THE CASE NUMBER is ******** that BENEFIT RESOURCE provided to me. Each time I call them they say I will receive a refund in 10 to 14 days. As of today it's 13 days. I want them to reassure me that I will indeed get a refund. As stated I've called numerous times and all they say is, "We are waiting for an update", I don't know what that means. They don't explain. I then left a message with a Supervisor explaining the situation and have not received a call back. Benefit Resource Inc number is: ###-###-####. I will say that the employees at BRI were professional, etc but simply cannot provide me an answer as to when I will receive a refund. I'm tired of calling and not given an answer to my question. I want BRI to contact me and tell me exactly when I will receive a refund. I've been told that I will get a refund however, each time I call they say, "We are waiting for an Update". That's not good enough. Please keep in mind that I have not received a phone call from any Supervisor. Thank you BBB for your time. It's bad enough that the Cobra Retiree insurance was terminated but it's also bad that I am still waiting for a refund. An insurance agent friend told me this is considered, "Unearned Premiums".

  Business Response

  Date: 06/17/2024

  Firstly, I wanted to apologize for the difficulties you have faced with your COBRA benefits administered by BRI. Upon investigation, ******* ****** Group Health Benefits Plan originally intended to drop group health coverage as of 3/31/24, which was what was reported to BRI and processed. It was later brought to our attention that the carriers in fact dropped coverage on 2/29 due to lack of payment by the employer for the group policy.  All March premiums collected by BRI were remitted to the employer and it is their responsibility to refund that payment to their Qualified Beneficiaries.   Any April premiums have been refunded directly to participants by BRI. We apologize for the difficulties this has caused and if you have any additional concerns, please let us know. thank you Kyle P****** Member Services Sr Manager

  Customer Answer

  Date: 06/18/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.   Why would BRI send my money to a company (******* ******) that is in bankruptcy rather than send me the refund for the month of March? I received a refund from BRI for the month of April, however, BRI should have sent me the March refund ($812.79) and not some company (******* ****** that has filed bankruptcy). I had created a case number with BRI requesting a refund for March and April. There's no reason whatsoever to send ******* ****** my March refund - it's negligence what BRI has done. The BRI case number is ********. BRI has know for months that I created this case number with them to receive a refund for March and April. I insist that BRI send me my March refund quickly. ******* ****** terminated the Cobra Insurance for my wife back on February 29, 2024. I sent BRI a March and April premiums and I insist BRI refund me the March premium just like they did for April. Regards, ****** *****  

  Business Response

  Date: 10/14/2024

  Mr *****,   Firstly, I wanted to apologize for the difficulties you have faced with your COBRA benefits administered by BRI. Upon investigation ******* ****** Group Health Benefits Plan has dropped coverage as of 3/31/24. Due to legal action all March premiums will be refunded by your employer, and you should have already been refunded for April premiums. It does look like all credits have been issued at this time. We apologize for the difficulties this has caused, if you have any additional concerns, please let us know.  thank you  Kyle P******  Member Services Sr Manager 

  Customer Answer

  Date: 10/14/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  With all due respect to Kyle P******, the information he provided is incorrect. On September 2, 2024 I sent Kyle P***** a 5 page letter of information that clearly states the following: 1- ******* ****** cancelled the Health Insurance on 2/29/24, not 3/31/24.as Kyle states. I sent Kyle P****** the letter from *** *******, owner of ******* ****** detailing that BRI must refund all Health Insurance premiums to myself and other ******* ********s and those Retired who had COBRA. I did receive a refund for April ($812) but never received the March refund in the amount of ($812). Again, Kyle P****** should be in receipt of the 5 page letter I sent him on Sept. 2, 2024. 2 - I created a Case Number with BRI in April (Case Number ********) which stated that *** *******, owner of ******* ****** is to "refund" all Health Insurance refunds to me and others that had COBRA. Please note that I made the March and April payment to BRI and only received April's refund. Kyle P****** can easily view the BRI Case Number and see that I made numerous calls to BRI asking for March and April refunds. Again I did receive April's refund but not March. When was the exact date that that BRI Case Number ******** was opened by me and when did BRI send ******* ****** my March refund??? That refund is suppose to go to me. I've been patiently waiting for BRI to do the right thing and refund me the March premium I paid on time to them.  It's getting to a point that I will have to take other measures to receive my refund from BRI. I'm sure BRI would not care to go through a lengthy conflict battle.  Lastly and as mentioned, I sent Kyle P***** 5 pages of information that clearly states that BRI is to pay me my refund.  That 5 page letter was sent on September 2 and he should be in possession of that letter.  Regards,  ****** *****

  Customer Answer

  Date: 10/15/2024

  It is Impossible to contact the recent Employer. They do not answer. I asked two questions in my previous response to Kyle P****** (BRI). I'll ask them again for the last time. 1 - When was the BRI Case number entered? Case # ******** 2 - When did BRI send a check/money (My March refund) to ******* ******? Date and time. As per the Letter from ******* ****** to all employees and To BRI, it clearly states that "ALL" refunds are to be sent from BRI to employee(s). I'd like Kyle P****** to explain what he doesn't understand about the letter sent by *** *******? BRI messed up by not sending me the March refund as per the Letter from *** ******* (Owner of ******* ******). They instead  sent my March refund to ******* ******. I hold BRI fully responsible for not sending me my March premium / refund directly to me.  If I do not receive the March premium/refund I will then have to take legal action against BRI/Kyle P******. I've patiently tried to work with BRI on this. I have all the evidence I need to hold BRI responsible by not sending me March's refund as per *** ******* - Owner of ******* ****** letter that was sent to BRI. *** *****

  Business Response

  Date: 10/16/2024

  Please see the below timeline:  ************************** added this member on 12/15/2021 Member Elected 12/17 online 1st payment received 1/1/2022 CN sent 1/5/2022 Member enrolled 1/1/2022 – 3/31/2024  (could not term farther back as funds were remitted to client details below)  We received a total of 28 payments from this member totaling $21,857.58  The member on COBRA for 25 months due to the client retroactively terminating coverage back to end of Feb.  The 26th month was remitted back to the client, and we could not pull those funds back.  Total amount due including March because we cannot refund that month, $21,044.79  The difference in amount paid vs amount due is $812.79 (not including the amount owed by the former employer to the member for March premiums.  After working with the broker on the above details, all plans for this group were dropped 3/31/2024 and refunds were approved for all funds on hand.  The Refunds for this member was approved the week of 5.24.24 and check number ******* $            812.79 mailed out with that’s weeks batch of refunds.  In this scenario, we were unable to refund any premiums paid toward march even though the member had no coverage that month. That issue is directly related to the groups Legal troubles and all accounts being frozen to the Lawsuits.  The following premiums were remitted in the March Remittance: report **** A total of 2238.52 was sent via ACH for that month to the group. This is the total amount due to members that we cannot pull back from the group. The group then received 2 other remittance reports detailing the refunds: April was not remitted as I had asked accounting to stop all transactions with the group due to the knowledge the broker shared with me Mid-April.  May’s Report details the refunds from all Payments received past March: This included the member in this case’s refund.   Please let me know if you need any further detail.

  Customer Answer

  Date: 10/20/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  The attachments provided by BRI are unreadable. I've tried numerous software to open the attachments and unfortunately unsuccessful. Please send attachments that are readable. - I'm still waiting to hear from BRI the date in which I opened BRI Case Number ********? - BRI states that they returned a total of $2238.52 via ACH to ******* ******. ($812.79 of which was my March Premium)? What was the exact date that BRI returned client Premiums back to ******* ******.  I am in the process of filing a Proof of Claim and the information that I have asked for is required  ****** *****

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My employer switched to Benefit Resource in March for an HRA. We went years without having issues before the switch. Since then THEY ARE NOT ADDING THE MONEY MY EMPLOYER CLAIMS TO BE PAYING TO MY ACCOUNT EVERY MONTH. I haven’t gotten 1 credit since the account opening in March when residual balance was transferred over. Since this has basically been depleted from filing claims and no new credits are being added, I can’t use it anymore. When I call they confirmed twice now on a call on 5/3/24 & 5/13/24 that I haven’t gotten the credits and that I SHOULD have but have no idea why. So I contact my employer who confirms she has been paying & contacts them on 5/13/24 & they distort the whole thing by telling her that I am in fact getting claims approved and direct deposited so she is misguided by them to think everything is fine. I NEVER said my previous claims on residual balance weren’t getting approved. I am MISSING the $150 April & May credit that the employer contributes once a month to fund such claims. The only reason why my claims have been getting paid is because of a balance that has accumulated in the acct from previous months with this HRA which is now gone. I have tried my best to facilitate a resolution for this by calling the company and the employer but it’s not happening. I don’t understand why everyone is playing dumb as how an HRA works. How am I supposed to use my benefits when they aren’t continually funded into my account like they are supposed to be? At this current time, if no deposits are coming in then this account has become useless to me. I can’t file claims without a balance. Not to mention where is the $ going if my employer is paying and it’s not showing up into the employee HRA accounts? I know 2 other employees who also confirmed they have not rec’d the 150 for April or May. Transaction proof below. Unless I am missing something about a drastic change in the way this HRA works, which has thus far NOT been comm to me, this seems suspicious

  Customer Answer

  Date: 06/03/2024

  Better Business Bureau: Hello,This is in regards to complaint submitted on 5/14/24 with ID ********.The complaint his finally been addressed by the business. Business contacted the owner of my company and appears to have resolved the issue.Deposits are so far going in now for everyone. I still stand with the fact that their customer service dept is very difficult to get a hold of and severely lacks proactivity to resolve issues like these. But I am glad it is finally resolved.You can close the case thanks.******** *********  Regards, ******** *********

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cancelled my health insurance with zero notification even though they took the full premium out of my bank account for the last month I had coverage (was switching over to another plan on 2/1/24). I had given birth on 12/25/23 and added the baby to the policy in an email to them (because you can never get anyone on the phone) on 1/7/2024. I recieved no confirmation or anything back from them and come only to learn that they took the increased premium out of my bank account on 1/17/24, DIDNT add the baby to my plan, then completely cancelled my health insurance with no communication. This has resulted in numerous doctor bills for my child and I in the month we most needed health insurance! I have been trying to contact them FOR WEEKS trying to resolve this. I can never get anyone to talk to and always get sent to an answering machine. I sat on the phone with them for 2 hours only to be told I owe $1100 for Janruary (which is completely inaccurate)!!!! Then I tried emailing them and they email me back again with inaccurate information of what I owe. I sent over proof of payment of the premium of $807 from my bank account and instead of emailing back saying "we can't see the photos you attached" they said nothing and said I owe $775 now. I just tried calling back again to resolve this only to be told i needed to send the images again and support would take a look. Then I got sent to an answering machine again. THIS IS THE WORST ESTABLISHMENT and they SHOULD NOT be handling health insurance. I am sick to my stomach and in tears over all of this espically being a mom to a newborn and having all of these bills they were supposed to take care of and cover. IF these bills get sent to collection and ruin my credit I am going to be furious.

  Business Response

  Date: 06/17/2024

  Firstly,I wanted to apologize for the difficulties you have faced with your COBRA benefits administered by BRI. Upon investigation, we have attempted to contact BCBS numerous times to change the term date updated to 1/31/2024. At this time there is not an update and we have emailed them again today to get this resolved asap. We apologize for the difficulties this has caused and we will follow up as updates are provided.   thank you  Kyle P****** Member Services Sr Manager

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated by my employer on 02.29.24, BRI was the company HSA. I created a separate account that has a balance of $357.44 per BRI instructions. I have talked to multiple people at Benefit Resources and *** for the last 3 weeks. No one has been able to tell me how to withdraw these funds. *** stated that I have no account with them and to speak to Benefit Resources. BRI states that they cannot help me access the ************* site and I need to speak to ***. I am brought to the ************* site when I select “I Want To…Manage My Account” on the BRIWebsite. ************* shows that I have $0 funds in my account. I cannot add or verify my bank account to withdraw my funds on any website I am brought to. On May 1st I received the following email from BRI: “*** Bank is resigning as the custodial bank for your HSA. The account is in process of transitioning custodial banks. Once the transition concludes, you may log into BRIWEB then reimburse yourself for the amount of payment using the “Reimburse Myself” feature found on the “Health Savings Account” tab under the “I want to…” dropdown.” I do not want to reimburse myself, I want to withdraw all funds from my account. Why can a check in the amount in my account not be issued to me and my account closed?

  Business Response

  Date: 05/13/2024

  After researching MS. ***** account I was advised by the admin that *** is in process to transition the funds this week and after that the funds should transfer over to PFX later this week, and then Ms. ***** can log into to her account to transfer the funds and close her account.

   

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Regards, **** *****

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Benefit Resource administers my FSA and HSA accounts. The BRI website is malfunctioning and there is no ability to submit claims / receipts. I have tried calling multiple times today - I called the first time at 3:44pm and was prompted to use the call-back feature. They called me back at 4:49 and I answered and it was not connected with anyone. They indicated if you missed their call and you call back on the same day they would put you in the priority queue. I called back at 4:50pm and was just put back into the regular queue. I sat in the queue for 24 minutes and then was forced to put in for the call back feature (even though that did not work last time). They prompt you to also use their live chat feature which is down. I also tried emailing and they said it would take up to 2 business days to reply. There are time sensitive deadlines to submitting claims for FSA (April 29, 2024) and HSA (April 30, 2024) and I can't get in contact with anyone from the company so that I can access my money.

  Business Response

  Date: 04/25/2024

  After further review we show that MS ******** was able to connect with one of our Agents on 4/24/24 at 6:52 PM and has been taking care off she now has access to her online portal for her IHSA and also received and email with an attachment claim form for her medical account.

  Customer Answer

  Date: 04/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ********
  
  
  
  
  

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an HSA account with BRI through my former employer. I've since left that employer, and need to transfer funds from BRI to another account. I have tried to email and call BRI multiple times. I've spent 4+ hours on hold with BRI trying to get information about how to transfer funds. An automated system has told me that I would receive a call back - I never have. I cannot get through to anyone. And email responses are unhelpful. I have a deadline to transfer the funds, and I need to meet that deadline.

  Business Response

  Date: 04/19/2024

  Tania, I have had my leadership team call you but we have been unable to reach you. Can you please call us back or email me at *********************************? I would be more than happy to get this resolved asap. Thanks Kyle P****** Sr Member Services Manager 

• Initial Complaint

  Date:04/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is an administrator for COBRA benefits. I was terminated from my job in March and my health insurance expired at the end of the month. My former company agreed to make the COBRA payments to cover April and May to keep our insurance coverage. I contacted Benefits Resource (BRI) on April 3rd to advise them I was electing COBRA coverage by logging into my account and selecting this option. I have used COBRA in the past and it usually takes only a few days for the health insurance company to reinstate coverage once they receive payment. In this case the payment has to come from BRI. However, BRI is refusing to pay the insurance company, even though they've confirmed they have the funds from my former employer. They're indicating they will wait 7 to 14 days from the election date to make the payment because they need to "make sure they are transmitting the correct information to the insurance company". What information? The insurance company has all my information. They only need the funds from BRI. And why would this take 14 days? BRI was able to immediately generate a confirmation letter with payment vouchers to continue my coverage past May, but can't transmit my "information" to the insurance company for 14 days? This is utter nonsense. It's clear to me that BRI is sitting on the funds to benefit themselves. I've called them three times and they've indicated they will "expedite" my case, but nothing has happened. In the meantime, this is creating a major hardship for us. We can't to go to the doctor and can't get our prescriptions filled. My daughter needs her medication to maintain her mental health. She will soon run out without refills and I'm concerned she will need to be hospitalized again without her medicine. This is an urgent problem. We are asking that BRI stop stalling and make the payments immediately. This is their responsibility and they are refusing to honor their obligations.

  Customer Answer

  Date: 05/02/2024

  Benefit Resources did eventually contact my health insurance company 3 times to provide the information to activate my health insurance.  This issue is resolved. Regards, **** ********

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used my debit card to pay the $385.10 because my flex spending account was locked because they didn't appove of one of my receipts. They told me amounts don't match so they sent me a $62 dollar check. I want the rest of my money back. If I wanted to use my debit card I wouldn't have opened the flex spending account. Thank you.

  Business Response

  Date: 04/22/2024

  Mr *****, Firstly I wanted to apologize for the difficulty you have experienced with your medical account administered by BRI. Upon investigation it looks like you submitted a claim for $385.10 but you only submitted documentation for $62 to be paid out. Please submit documentation for the remainder of this claim to be paid. Thanks so much Kyle P****** Sr PSD Manager