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    ComplaintsforGo Car Wash

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      On February 6th I went through the car wash at night. When I got up the next morning I noticed my passenger side rear view mirror cover was missing. I went to the car wash and they had it. It had gotten pulled off the car by their equipment. They gave me it back and I filled out the incident report. They told me they would contact me after the District Manager investigated. They have not called nor contacted me. The damage to my brand new car (2024 *** * ****** **** is $290.00. ?Claim Details? ?Customer Details? ?Date:? ?2/7/2024? ?Name:? ******* ******** ?Time:? ?6:05 PM? ?Phone:? ********** *Store:? ?510 - Greece? ?Email:? ******************* ?Claim Number:? ***********************  ?Address:? 3** ***** **** *** ******** ** ****** *** ******** ***
    • Complaint Type:
      Billing Issues
      Status:
      Unanswered
      I moved from upstate ny to South Carolina in May 2022, in doing so sold the vehicle that had the subscription to “*****” car wash. I called to cancel the subscription and was told I needed to send them a picture of the tag on the windshield which I could not do as I did not possess the vehicle. Ultimately I provided the credit card number of the subscription and was told it would be cancelled and I’d be refunded the last several months. Months later I found I was still being charged, I filed a credit card dispute and it was refunded by my cardholder. I see I am STILL being charged by this entity, now “go car wash” who has acquired *****. The contact information on the website makes it virtually impossible to find the right individual to speak with, and no one answers the phones. I don’t know the tag number off the windshield of a car I owned two years ago and I’m shocked a business cannot locate a customer they are billing by any other means. I’ve determined the only way I have a chance at responsiveness from this business is a formal complaint. Attorney general will be next.
    • Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I bought my new ******** 8/3/2023 i added my car to the unllimited wash plan like my other 2 vehicles middle of August. I went thru couple times but on 8/30/2023 when i went thru it sounded like the right side of my **** was being whipped. i drove to work which is less than a mile got out and looked and there were a bunch of scuff marks on the roof, side of my **** and even on my passenger front window on the side. i took my **** back to the car wash 619 jefferson rd and spoke to the manager on duty. he took pics and stated that the DM will contact me. i did not hear anything and stopped back on 9/5/23 to see when Alex the Dm would be calling me. Alex called me later on that day. stated that he looked at the photos and the video and there was no way that his wash did the damage that i am claiming. he didnt even look at the damage just stated there was nothing he could do. i know that the car wash did this damage for my **** was brand new and i have coworkers that saw my **** right after i came from the car wash and they couldnt believe it either. i want them to fix the damage that the wash did to my ****. i used to have a white ******** and i never experienced the whipping of my **** when i went in with that one.

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