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          Find a Location

          ESL Federal Credit Union has 6 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ESL Federal Credit Union

              225 Chestnut St Rochester, NY 14604-2424

            • ESL Federal Credit Union

              1055 Ridge Road Webster, NY 14580

            • ESL Federal Credit Union

              518 E Ridge Rd Rochester, NY 14621

            • ESL Federal Credit Union

              100 Kings Highway Suite 1200 Rochester, NY 14617

            • ESL Federal Credit Union

              2255 Ridge Road East Rochester, NY 14622

            Business ProfileESL Federal Credit Union

            Credit Union
            Multi Location Business

            Contact Information

            225 Chestnut St

            Rochester, NY 14604-2424

            Visit Website
            (800) 848-2265

            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            24 complaints closed in last 3 years

            11 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 104

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            ESL Federal Credit Union has 6 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ESL Federal Credit Union

                225 Chestnut St Rochester, NY 14604-2424

              • ESL Federal Credit Union

                1055 Ridge Road Webster, NY 14580

              • ESL Federal Credit Union

                518 E Ridge Rd Rochester, NY 14621

              • ESL Federal Credit Union

                100 Kings Highway Suite 1200 Rochester, NY 14617

              • ESL Federal Credit Union

                2255 Ridge Road East Rochester, NY 14622

              Location of This Business
              225 Chestnut St, Rochester, NY 14604-2424
              BBB File Opened:
              4/4/2003
              Years in Business:
              104
              Business Started:
              1/1/1920
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Eastman Savings and Loan
              • ES&L Federal Credit Union
              Business Management
              • Mr. Walter Rusnak, CFO
              • Mr. Dave Fiedler, President, CEO
              • Ms. Mary Alice Liotta, VP / Director, Operations Support Team
              Contact Information

              Principal

              • Mr. Dave Fiedler, President, CEO
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              24 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2024

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              On apx June 18, 2024 I went to the bank to deposit a check into my spouses (**** ** *******) savings account. The bank teller told me he had no account with them although I had his ATM card with me. They informed me that they closed this savings account due to inactivity however I know I've been spiritually depositing moneys in it. They said a notice would have been sent out and we received no such notice. I want to know why is his account closed and why didn't we receive any notification which they stated we would have gotten. Due to the fact that I also have an account with ESL they said "maybe the monies I was wanting deposit d into his account was deposited into my account instead.". I know this to be untrue. I want to know where is his money that was in his savings account and how do we get it back. This is not the first time I have had dealings with ESL and them "misplacing" monies and documentation.
              Read More
              Read 23 More Complaints

              Customer Reviews

              5 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Wyatt B

              01/23/2024

              I did an internet free trial with ********, i canceled within 4 days. I was still charged 50$ and then refunded only 35$. this partial refund amount led to overdrafting my account on another payment, so there goes 5 more dollars. i have proof of canceling and that i was to get a refund. ESL refuses to have their clients back and dispute the charge. Apparently to them if you received 1$ of that 50$ return they dont care and its between you and the company. NEVER USE AN ESL DEBIT CARD, THESE PEOPLE ARE HORRIBLE. Cant wait to cancel my checking/savings account and take it to a company that actually cares. Horrible company
              Read 4 More Customer Reviews

              Local BBB

              BBB of Upstate New York

              More Info on Local BBB

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              BBB reports on known marketplace practices.

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