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Business Profile

Diet Plans

FIT Choice LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Plans.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don’t know what Fit LLC is and never authorized them to collect from my *** *** account. I just realized several payments were deducted from my account totaling $306.90. I have never subscribed to or used whatever they are selling. I would like my subscription cancelled and my money refunded.

  • Initial Complaint

    Date:03/17/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I checked my account balance and it was minus $22. I checked my payments. There was a $99 charge from this company. I never even heard of them. I want my money back. I live on Social Security and this is causing a problem for me.

  • Initial Complaint

    Date:01/31/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did NOT make this purchase snd I want a refund. I have no clue how they got my info to charge me.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't know what Fit Chose was until I researched it on the internet. I have never signed up for this services. I also notices that this is the third time they took out $49.00 for this services.

    Business Response

    Date: 10/18/2023

    Our products are digital and are sent via email to the address provided by the customer.  This transaction is for a renewal of this customer's subscription. A renewal provides continued access to their previously delivered meal plan.  Our access logs show that the customer has received and accessed their purchase.  This dispute is not valid because the cardholder did not withdraw permission to charge their account for the agreed upon transactions. According to our terms and conditions, the cardholder agreed to the recurring transactions for our products and services and authorized each subsequent transaction. All customers complete an online questionnaire prior to purchase. This user provided information is stored in their user profile and is used to create their meal plan.  We have canceled this customer's subscription so there will be no further charges. They will have access to their purchase until it expires.  The customer did not contact us to cancel their subscription prior to their renewal date.  We have no contact from this customer to our Customer Support requesting a cancellation or refund of their purchase.  This product is only available for purchase after having completed their initial meal plan subscription purchase and is a supplemental and elective purchase that is offered to all of our customers.  There is nothing to send as the renewal provides continued access to their initial purchase.  The customer was not refunded because they haven’t met the conditions of our Money Back Guarantee. We do not offer or market that we provide prepared food or groceries for delivery.  Our meal plans include recipes for 3 meals and a snack per day for the duration of their subscription. 

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recent automatic payments have occurred from my bank account. There us no website to log into to research what the charges are for or to cancel.

    Business Response

    Date: 07/21/2023

    Eative is a healthy lifestyle and eating habits app designed to help you achieve your health goals. Our Team designs 1, 2, and 3-months personalized meal plans and recipes that can be modified based on your preferences. All our subscriptions are scheduled to automatically renew. Your subscription is currently active and it is scheduled to renew on: October 19, 2023 To enjoy your personalized meal plan and grocery list, and discover more about daily healthy habits, you can log in to your specific member area using the following information: Link to the login page:  *****************************The email/username associated with your account is *********************** 

  • Initial Complaint

    Date:05/20/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just noticed 3 automatic monthly payments on my credit card. I never have even heard about this company before. I would like to know also if someone is getting food under my name. Thank you

    Business Response

    Date: 05/23/2023

    This transaction is for a renewal of this customer's subscription. A renewal provides continued access to their previously delivered meal plan. We have no contact from this customer to our Customer Support requesting a cancellation or refund of their purchase.All customers complete an online questionnaire prior to purchase. This user provided information is stored in their user profile and is used to create their meal plan. We have cancelled this customer's subscription so there will be no further charges. They will have access to their purchase until it expires.

  • Initial Complaint

    Date:04/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    These charges were made to my account without authorization. I am requesting a refund on the 2 charges for $69

  • Initial Complaint

    Date:10/31/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial use of the diet meal plan. Looked at it and decided it really did not offer a low carb plan as advertised, nor did it have the diet restrictions I included in my survey sign up. I was charged in July for the auot-renewing subscription and canceled it in Sept. Now in Oct I was charged again. I have requested a refund. No response on the status of a refund yet. I have had to cancel the subscription through my bank now, because canceling with Fit Choice did not keep me from being charged again!

    Business Response

    Date: 11/02/2022

    We do not have any record of contact form your requesting a cancellation. We only see that you contacted us shortly after you purchased with a question about pricing. As we received no request for cancellation nor was one completed online by you through your account, your subscription was still active and renewed as stated at purchase and in our Terms. Our nutritionists and or customer support can assist you to make any changes you'd like with your meal plan. Alternatively, you can make changes to your meal plan yourself directly in your meal plan. So there will be no further charges we have cancelled your subscription. You will have access to it until Jan 20, 2023. Please reach out to our customer support if you need any further assistance. 

  • Initial Complaint

    Date:08/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this email from ****** You sent a payment of $32.89 USD to *** ****** LLC (***************) It may take a few moments for this transaction to appear in your account. Transaction ID ***************** Transaction date 2-Aug-2022 16:17:00 PDT Merchant *** ****** LLC *************** ###-###-#### Instructions to merchant You haven't entered any instructions. Invoice ID ****** Description Unit price Qty Amount Keto Diet 3 Months $32.89 USD 1 $32.89 USD Subtotal $32.89 USD Total $32.89 USD Payment $32.89 USD Payment sent to *************** Funding Sources Used (Total) Canadian Imperial Bank of Canada Chequing (Confirmed) x-6930 $44.05 CAD ******'s Conversion Rate: 1 CAD = 0.746733 USD Converted From: $44.05 CAD Converted To: $32.89 USD This rate includes a currency conversion fee. I immediately send a message to ****** stating that I did not authorize this transaction and that I want the charges reversed. I have had no contact with this company prior to this email. I have since tried to contact the company and have had no reply. ****** would not reverse the charges. I have never received a product and I did not authorize a payment. I do not know how my account was accessed. I want a refund. *********

    Business Response

    Date: 08/05/2022

    This customer initially purchase their 3 month subscription in Nov 2020. All of our programs are sold as recurring subscriptions. We have previous contact from them from shortly after their purchase and they were give access information and their email address was updated as requested by them. We were never contacted with a request to cancel this subscription. This and any renewal charges are non-refundable at this point as they are all well outside of our 90 day money-back guarantee. 

  • Initial Complaint

    Date:07/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never agreed to a $40 charge made in 7/6/2022 Getting to the end of the cancellation process they said it would be $37 to cancel. wHAT. I want to cancel NOW Help

    Business Response

    Date: 07/13/2022

    This charge was for a renewal of their subscription which was initially purchased on May 10, 2022. All of our meal plans are sold as recurring subscriptions. Transparency is key for us. We make sure to highlight all the pricing details at the checkout; they would also have received a confirmation email with all the details of the subscription after the initial payment. To avoid any kind of misunderstanding we make sure to highlight the pricing and subscription details before the payment is completed. Please see attached screenshot of the purchase flow which shows the subscription selection and then the final payment page. As we offer a generous 90 day Money Back Guarantee, this charge is not eligible for a refund. The guarantee is only applicable to your initial purchase and renewal charges are non-refundable. We have cancelled their subscription so there will be no further charges and they will have access to their purchase until Sept. 10, 2022. 

FIT Choice LLC is NOT a BBB Accredited Business.

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