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Business Profile

Formal Wear

Vittorio's Tux Shop Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Formal Wear.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a tuxedo for a wedding from vittorios . It was under the bride and grooms name so I didn’t have a choice as to where I went to rent. It was $312. And change. It came with shoes,pants coat,vest, undershirt and a bow tie. They spelled the grooms name wrong , so they couldn’t find the wedding that was the first thing wrong . So I pick up everything and all is well . I get everything on day of the wedding everything was great. Then right before the reception I went to retuck in my shirt and adjust my pants and the zipper on the adjustment broke and sewing coming out and my pants were very loose the rest of the night . Luckily someone had suspenders so I used those . Other people in the wedding had issues with their stuff too. So I take the suit back and explain everything. She gives me excuses that 100s of people wear these suits and that bride and groom had my number they should have called me. So she takes my name and number and says you will get a call today or tomorrow about the refund as it’s a company called incognito that does the wedding packages I did not receive a call that next day and have yet to hear from them. I want my refund whatever it may be asap please

    Customer Answer

    Date: 08/22/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just talked to them today and got the refund…so I would like to withdrawal the bbb complaint …a little communication would have helped the situation  Regards, *** ******

Vittorio's Tux Shop Inc. is NOT a BBB Accredited Business.

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