ComplaintsforWegmans Food Markets, Inc.
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
The milks we bought blew up from rottennessBusiness response
12/07/2021
Wegmans reached out to our customer for more details which we in turn shared with our supplier. At this time, we are waiting for our supplier to conclude their research into what happened. Wegmans will be back in touch with our customer once that is complete.
Wegmans Customer Care Center
Initial Complaint
10/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
October 7, 2021 was the date of incident. On the morning of 10/7/21, my mother went to the cafe department on the wegmans located on west ridge road rochester ny, between hours 10-11am. The older lady employee working the cafe was rude and disrespectful towards my mother because the employee claimed she didn’t understand my mothers breakfast order. The employee began getting loud and demanding my mother to remove her mask so she can understand her. This employee not only violated safety protocols she also humiliated my mother (who is 62 years old) by yelling at her and telling her she didn’t understand her accent. I don’t believe this employee should be working at any wegmans as she is rude and disrespectful. I would like some sort of resolution on this matter. This employee needs further customer service training on how to treat customers who speak English as a second language and on the covid safety protocols. Or this employee needs to be fired.Business response
11/10/2021
Our store management team reached out directly to our customer. Her concern has been addressed accordingly.
Customer Care Center
Customer response
11/10/2021
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business, Wegmans, never called me or spoke to me about this matter.
Business response
11/16/2021
Our store manager has personally reached out to our customer to discuss her concerns. It is our understanding that she is all set and this issue can be closed.
Customer Care Center
Customer response
11/16/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
09/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Thursday, 9/9/21 they place a hold on my bank card for $150.00 for an online pickup order I placed. The bill was only $128.63 and that said $128.63 CLEARED the bank card on Friday, 9/10/21. This is Wednesday, 9/15/21 and the $150 hold is still on there which is resulting in my electric bill payment being declined (a/k/a: power being shut off and full amount will be due at once and I lose my payment plan arrangement from Covid). How is it legal to be holding people's money "hostage" when the actual bill has already been PAID IN FULL Last Week!Business response
10/18/2021
This is in response to our customer's concern about the pending charge remaining on her credit card account after her online order had been placed. We reached out to her to explain the charge will be dropped by her bank; not Wegmans. Further explained that banks follow their own schedules as to the timing of when those charges drop.
Customer Care Center
Customer response
10/18/2021
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They had the Hold IN ADDITION TO the full cost of the order. When the order is closed, the hold is to be replaced with the actual order total being charged, but they DO NOT DO THIS. I've been over this with my credit union and it is NOT a problem on their end, they only follow the date set forth by the company you purchased from.
Business response
10/22/2021
Wegmans followed up with customer and provided more detailed transaction information including the authorization codes for the transactions that customer can use to follow up with her financial institution.
We confirmed with our finance office that Wegmans had not had access to the funds customer is referencing since the evening of 9/9/2021. (It can take between 5-7 business days for a bank to process and release a hold.)
We hope this additional explanation and information was helpful in resolving our customer's concern.
Wegmans Customer Care Center
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Customer Complaints Summary
56 total complaints in the last 3 years.
17 complaints closed in the last 12 months.