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Business Profile

Hearing Aid Parts

Miracle Ear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Aid Parts.

Complaints

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Complaint Details

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  • Initial Complaint

    01/29/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a set of hearing aids and I kept going back for adjustments. They were plugging up because of my ear wax..The company I bought them from said they couldn’t do anything about that. Then Covid happened and I couldn’t get in for any further appointments so I gave up it seemed they didn’t want to help me anyway. I spent over $3,000 for the and I can’t wear them . They sit in the case on a shelf. I won’t be able to wear them because of my ear issues but I’d like to get some or most of my money back on them.

    Customer response

    02/29/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,
    ****** ******




  • Initial Complaint

    03/27/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    3/6/2023 after my hearing exam i was told i would receive a 20$ dollar gift card which would be maild to me whitch i have not received. ive tried to telephone them several times to no avail.

    Business response

    04/04/2023

     Hello *****,  I received a copy of the complaint issued by ****** ****.  Complaint ID ********.  He is stating that on 3/6/23, he was told he would receive a $20 gift card which would be mailed to him which was not received.  He was sent a postcard mailing with instructions on how to redeem his gift card.  You can see the phone number on the bottom the store has advised him to call and he’s refusing to call to obtain his gift card.  I have attached the postcard that was mailed to him.  We consider this case closed.  Thank you,  Rachel M****  Rachel M****Executive Assistant to **** *******  Frasier Enterprises *** ********** *** ********** ** ***** ***** ******** ext. ******** ******** Fax *************************

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BBB Rating & Accreditation

C-

This business is not BBB Accredited

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Contact Information

100 Marketplace Dr Ste 325

Rochester, NY 14623-6017

Visit Website
(585) 986-8194

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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