Complaints
This profile includes complaints for Faber Builders, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Summary The owners of this company have had almost 2 years to provide my neighborhood with proper roads, gutters, and sidewalks. Recently they have stopped the project leaving my neighborhood a demolition zone. (Attached pictures) Most recently they have left craters/holes on both sides of my driveway. They have also dug up my lawn on 3 separate occasions to attempt fixing roads. They left a dirt pile and rocks where my lawn was. Prior to this they had left a set of 30+ mailboxes. Neighborhood had to drive up on my lawn to get mail. I fixed that lawn on my own in Fall 22. Recently they dug it up again. They left a pile of dirt and rocks. It is still there as of August 14th
Business Response
Date: 08/22/2024
The developer is ****** ***** ****** ***********, not Faber Builders, Inc. The work being required by the Town of Henrietta on ********** ******* and *********** ****** **** is a part of the development by ****** ***** ****** *********** and not Faber Builders, Inc. The complainant has filed a complaint against the wrong company. Faber Builders, Inc. has no responsibility with the road of infrastructure work.Customer Answer
Date: 10/03/2024
BBB spoke to the consumer and he said the work has finally been completed.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
March of 2023 we were asked to pay the builder our full deposite on a house to build because they would be ready in a month or two to start! Fast forward to May of 2024 and our house is not ready! We have been paying thousands towards rate extensions to our bank, storage, rent, ect... Faber will not cover any of those expenses for us even though they told us and our contract states that we would of been in our house by November of 2023! We also sold our house because they were going to glbe ready to start, so that put My family in my parents basement with a 3 year old because we could not find a place to stay on a month to month basis. So during the fall of 2023 I tried to get our deposite back since Faber still has not broke ground on our house and we were told no. They would keep our full deposite if we backed out! Faber clearly was not ready to start when they asked us for our deposite, so they mislead us and others that are building as well. They are in no rush through this entire process either as we would see progress on our house and then it would sit without being touched for weeks or longer until they decided to work on it again! They do not have very many crews working on the houses either. We would like some kind of compensation for the money we are losing because of Fabers incompetence!Business Response
Date: 05/09/2024
Tell us why here...To Whom It May Concern,
We are in receipt of the complaint by Mr. **** ******. We concur that the start and completion of the New Home that he contracted for has taken longer than we anticipated; however, upon review of his complaint, we do not agree that these delays were due to any actions or inactions on the part of Faber Builders, Inc., and were the result of lengthy processes for obtaining a ******** ********** from the State of New York on a portion of the Subdivision which was approved by the Town of Henrietta. The Park **********, which was completely out of our control and was anticipated to be complete by the end of January, 2023 and the bill authorizing the ******** ********** was not signed until September, 2023. In addition, once site improvements were allowed to commence, many major delays and slowdowns occurred as a result of the site conditions and subsurface water issues. Once these issues were resolved we were able to commence construction. Construction has proceeded on schedule except for the fact, that gas and electric installation was originally projected for December, 2023 or January, 2024. This did not occur and they are now being installed. After the power is energized to the site, then all the interior finish work can be completed. Work will also begin on the completion of the road and gutters so that a certificate of occupancy can be obtained.
These are situations that all new subdivisions face. We have also held our price on this contract, with no escalation clause for any prices increases that we received since the time that we contracted with Mr. ******. We, therefore, do not agree with his claim for damages and will not agree to any compensation. We will allow him to be released from the contract as of this week and allow for all deposits to be returned since we no longer have a meeting of the minds. Upon reading the full complaint, we have instructed our attorneys to obtain a Release from this Contract and to return all deposits as a result of our contractual relationship being irretrievably breached.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Signed contract for hom build over a year ago. House is still incomplete. Due to their unfulfilled promises of completion I have to move the wife and kids into a friend's house until completion. I will be unable to take any furniture, appliances with us. We will have to pay for storage for the bulk of our stuff on top of taking twice the amount of time off from work to move twice. I will be forced to drive 40 additional miles a day to get my son to daycare and my daughter to school. These delays on Fabers part is costing me thousands of dollars.Business Response
Date: 05/05/2024
To Whom It May Concern,
We are in receipt of the complaint by Mr. ****** *****. We concur that the start and completion of the New Home that he contracted for has taken longer than we anticipated; however, upon review of his compliant, we do not agree that these delays were due to any actions or inactions on the part of Faber Builders, Inc., and were the result of lengthy processes for obtaining a Parkland Alienation from the State of New York on a portion of the Subdivision which was approved by the Town of Henrietta. The Park Alienation, which was completely out of our control and was anticipated to be complete by the end of January, 2023 and the bill authorizing the Parkland Alienation was not signed until September, 2023. In addition, once site improvements were allowed to commence, many major delays and slowdowns occurred as a result of the site conditions and subsurface water issues. Once these issues were resolved we were able to commence construction. Construction has proceeded on schedule except for the fact, that gas and electric installation was originally projected for December, 2023 or January, 2024. This did not occur and they are now being installed. After the power is energized to the site, then all the interior finish work can be completed. Work will also begin on the completion of the road and gutters so that a certificate of occupancy can be obtained.
These are situations that all new subdivisions face. We have also held our price on this contract, with no escalation clause for any prices increases that we received since the time that we contracted with Mr. *****. We, therefore, do not agree with his claim for damages and will not agree to any compensation. We will allow him to be released from the contract as of this week and allow for all deposits to be returned since we no longer have a meeting of the minds. Upon reading the full complaint, we have instructed our attorneys to obtain a Release from this Contract and to return all deposits as a result of our contractual relationship being irretrievably breached.
Customer Answer
Date: 05/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am not looking to get out of my contract on the home build, I am looking for acknowledgement on the issue's that have delayed the project. I am looking for minor compensation in regards to the costs that I am forced to pay for storage while I am forced into short term housing for my family.
Regards,
****** *****
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