We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Improvement

Rose and Bob Home Improvements of Rochester, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    10/10/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    July 2022 I entered into a contract with Robert Guck to put a roof on my house at ****** street. Soon after I paid a deposit of $7,000 to Bob. It has been 2 plus months with no work being started nor completed. Each time I contact Bob he will tell me he will start next week and it never happens. Do not use this company for any work as he will take months to do the work for you and Rip you off in the end. I want my money to be returned to me. I am in contact with an attorney in order to file a formal lawsuit against this company and man. I will not stop until he is out of business. I have called Bob for 2 weeks and text him with no answer or returned calls to me.

  • Initial Complaint

    04/26/2022

    Complaint Type:
    Order Issues
    Status:
    Answered

    In Sept of 2020 I contracted with BOB to replace two attic windows at ******* ******** **. and also fix a broken window on the lower porch at 345.

    On December 12, 2020 Bob did replace the two attic windows but DID NOT FIX BROKEN WINDOW. He said due to the caulking on the window. He needed some sun and that he would fix it later. I called numerous times, he always gave me an excuse. HE NEVER FIXED THE WINDOW. I GIVE BOB THE JOB OF CLEANING THE GUTTERS; I did not see him do it but I believed him and PAID HIM 4200 in the summer of 2021 I had dried leaves falling from the gutters. BOB DID NOT CLEAN THE GUTTERS.

    Business response

    06/07/2022

    Called business and this was relayed:

    I did clean the gutters for this consumer.  It's a 3 story home and I cleaned what needed to be done.  I even have a worker who can verify the cleaning.  I did not hang the window due to there was too much caulking around it. 

    How would the consumer even know if it was clean if she did not go up there herself.

    Customer response

    06/11/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    Regards,

    ******* ******




Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

B-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 18

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

Rochester, NY 14625-2637

(585) 319-1776

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.