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Find a Location

Strong Memorial Hospital has 1 locations, listed below.

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    Business ProfileforStrong Memorial Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    601 Elmwood Avenue Patient Accounts Office, Rochester, NY 14642
    BBB File Opened:
    3/30/2001
    Business Management
    • Ms. Karen Stein, Manager
    • Ms. Aisha Stephens, Manager
    Contact Information

    Principal

    • Ms. Karen Stein, Manager

    Customer Contact

    • Ms. Aisha Stephens, Manager

    Customer Complaints

    2 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    George K.

    1 star

    03/22/2022

    My name is George Klauck. My mother Ana K. Warren is 87 years old and has recently been admitted to Strong Memorial hospital in Rochester, New York for dementia on January 20, 2022. Ana was subjected to Trazadone for agitation and was subjected to intravenous drugs for a week or seven actual days. If I had not complained against an Adult Protective Service agent, Ana may have been discharged to a psychiatric ward for dementia patients... indefinitely! Once Ana was diagnosed with dementia, police and hospital protocols were in place to immediately have her admitted with high alert emergency treatment for more Trazadone agitation drugs. Second time Ana was admitted, it was at the Unity Hospital in Rochester, New York. There... Ana was released in a matter of a couple days (2 days)! March 20, 2022. Third time, Ana was admitted was at Strong Memorial. Ana wanted to walk outside since her feet were finally better with a Cortisone shot for ankle arthritis. Ana was upset with me and she felt the medications were poisoning her... nobody listened. I made the mistake of calling the police with the new dementia protocol. This time, I was threatened by an Ogden police officer with calling Adult Protective Services! My mother Ana was present and calm but had a complain against me with her hallucinations of bringing people over and running things or taking things. I decided since the Ogden police officer was adamant about calling Adult Protective Services I should leave the premises and began to pack my things. Ogden police than began to proceed to call the ambulance to have her admitted to the hospital and the ambulance admitted her to Strong Memorial against my wishes, I wanted her admitted to Unity Hospital. I did not leave the premises because there was a need for long term preparations. I visited my mother Ana Warren only to find her vomiting and in a miserable state. Ana had diarrhea and felt she was getting poisoned! I am now waiting word for her release.

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